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Fire Officer > Fire Officer Ch. 7 - 9 > Flashcards

Fire Officer Ch. 7 - 9 Flashcards

1
Q

On page 129, five step approach for making a decision:

A
  1. Clear mind
  2. List options
  3. Weigh outcomes
  4. Make a choice
  5. Evaluate decision
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2
Q

On page 129, the three major leadership styles are traditionally identified as:

A

Autocratic

Democratic

Laissez-Faire

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3
Q

On page 130, the target person, believes that the agent has the right to make the request and the target person has the obligation to comply is what type of power?

A. Reward
B. Expert
C. Referent
D. Coercive
E. Legitimate
F. Information
G. Ecological
A

Legitimate

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4
Q

On page 130, the target person complies to obtain rewards believed to be controlled by the agent is what type of power?

A. Reward
B. Expert
C. Referent
D. Coercive
E. Legitimate
F. Information
G. Ecological
A

Reward

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5
Q

On page 130, The target person complies due to a belief that the agent has special knowledge is what type of power?

A. Reward
B. Expert
C. Referent
D. Coercive
E. Legitimate
F. Information
G. Ecological
A

Expert

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6
Q

On page 130, the target complies due to admiration of or identification with the agent and seeks approval is what type of power?

A. Reward
B. Expert
C. Referent
D. Coercive
E. Legitimate
F. Information
G. Ecological
A

Referent

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7
Q

On page 130, the target person complies to avoid punishment believed to be controlled by the agent is what type of power?

A. Reward
B. Expert
C. Referent
D. Coercive
E. Legitimate
F. Information
G. Ecological
A

Coercive

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8
Q

On page 130, control over information is what type of power?

A. Reward
B. Expert
C. Referent
D. Coercive
E. Legitimate
F. Information
G. Ecological
A

Information

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9
Q

On page 130, control over the physical environment, technology, or organization of work is what type of power?

A. Reward
B. Expert
C. Referent
D. Coercive
E. Legitimate
F. Information
G. Ecological
A

Ecological

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10
Q

On page 130, French and Raven’s types of powers are:

A 
Legitimate 
Reward
Expert 
Referent 
Coercive
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11
Q

On page 130, Yukl’s types of powers are:

A

Personal

Positional

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12
Q

On page 130, expert and referent powers are what type of power according to Yukl?

A

Personal Power

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13
Q

On page 130, Legitimate, reward, coercive, information, and ecological powers are what type of power according to Yukl?

A

Positional Power

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14
Q

On page 130, the best way to size up a complicated situation and develop an incident action plan is to use the ___ style of leadership.

A

Democratic

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15
Q

On page 132, one method that may help a fire officer make assignments under pressure is to develop a ________ of handling situations.

A

Standard Method

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16
Q

On page 133, a mayday requires a complex response from the company operating within the hot zone or burning structure. The first obligation is to _________ so that command can determine the mayday location and situation.

A

maintain radio discipline

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17
Q

On page 133, a mayday requires a complex response from the company operating within the hot one or burning structure. The second obligation is to maintain _______ or _______.

A

company or group integrity

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18
Q

On page 134, one method to help firefighters understand when the office is performing an official supervisory task is to wear the _____.

A

Uniform shirt

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19
Q

On page 135, four phases of volunteer participation:

A
  1. large loss of applicants during initial fire firefighter training
  2. Small loss during probationary period
  3. Moderate to high loss of firefighters between the 3rd and 6th years of membership
  4. Recommitment between the 15th and 18th years of membership
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20
Q

On page 135, the best known motivational theory that suggests behavior is a function of its consequences is what theory?

A

Reinforcement Theory

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21
Q

On page 135, 4 types of reinforcers are:

A

Positive

Negative

Extinction

Punishment

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22
Q

On page 135, giving a reward for good behavior is what type of reinforcer?

A. Negative Reinforcement
B. Positive Reinforcement
C. Punishment
D. Extinction

A

Positive Reinforcement

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23
Q

On page 135, removing an undesirable consequence of good behavior is what type of reinforcer?

A. Negative Reinforcement
B. Positive Reinforcement
C. Punishment
D. Extinction

A

Negative Reinforcement

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24
Q

On page 135, ignoring bad behavior is what type of reinforcer?

A. Negative Reinforcement
B. Positive Reinforcement
C. Punishment
D. Extinction

A

Extinction

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25
Q

On page 135, punishing bad behavior is what type of reinforcer?

A. Negative Reinforcement
B. Positive Reinforcement
C. Punishment
D. Extinction

A

Punishment

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26
Q

On page 136, ____ factors are conditions that are external to the individual, such as pay and work conditions.

A

Hygiene

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27
Q

On page 136, ____ factors are the individual’s internally determined motivators, such as desire for recognition, achievement, responsibility, and advancement.

A

Motivation

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28
Q

On page 136, according to the ____ theory, the fire officer must address 3 considerations to motivate the individual:

  • employee’s belief that his or her effort will achieve the goal
  • employee’s belief that meeting the goal will lead to the reward
  • the employee’s desire for the reward or the reward’s value to the employee.
A

Expectancy Theory

29
Q

On page 136, ____ theory: employees evaluate the outcomes they receive for their inputs and compare them with the outcomes others receive for their inputs.

A

Equity theory

30
Q

On page 136, ____ theory: people act in a manner that they believe will lead to an outcome they value.

A

Expectancy Theory

31
Q

On page 143, the steps in the 4-step method (Job instruction training) are:

A

Prepare

Present

Apply

Evaluate

32
Q

On page 143, 3 indicators that training is needed would be:

A

Near miss

Fire ground problem

Performance deficiency

33
Q

On page 144, components of a lesson plan include the following:

A
  1. Break topic down
  2. Show what to teach
  3. Accomplish teaching objective
34
Q

On page 146, The firefighter is not aware of the existence or relevance of a skill area is called what?

A

Unconscious incompetence

35
Q

On page 146, the firefighter can perform the skill reliably at will and without assistance, but the firefighter still needs to concentrate and think to perform the skill is called what?

A

Conscious competence

36
Q

On page 146, the firefighter becomes aware of the existence and relevance of a skill. In attempting to perform the skill, the fire fighter is aware of his or her deficiency is called what?

A

Conscious incompetence

37
Q

On page 146, the skill becomes so practiced that it enters the unconscious parts of the brain - it becomes second nature is called what?

A

Unconscious competence

38
Q

On page 147, active learning research recommends spending no more than ____ minutes presenting a formal lecture or video presentation.

A

10 minutes

39
Q

On page 147, the student loses focus after ___ to ____ minutes of passive learning.

A

15 - 20 minutes

40
Q

On page 147, the driver operator knows the main streets and has a basic understanding of how the street grid and numbering system work. The fire officer has to help by reading the map when responding in subdivisions and officer parks. What psychomotor skill level is this?

A. Latency
B. Initial
C. Plateau
D. Mastery

A

Initial

41
Q

On page 147, the driver/operator can drive to more than 85% of the streets in the company’s response area without assistance from the officer. What psychomotor skill level is this?

A. Latency
B. Initial
C. Plateau
D. Mastery

A

Plateau

42
Q

On page 147, the driver/operator can remember the route to an area of the district where the engine company has no had a response for several months. What psychomotor skill level is this?

A. Latency
B. Initial
C. Plateau
D. Mastery

A

Latency

43
Q

On page 147, the driver/operator can easily drive to any address in the district and knows at least two or three alternative routes to each area. The driver knows all of the subdivisions, the layout of every office parks and the locations of all hydrants and fire protection connections. What psychomotor skill level is this?

A. Latency
B. Initial
C. Plateau
D. Mastery

A

Mastery

44
Q

On page 147, federal regulations mandate that four topics are covered as part of any emergency service training program:

A

Bloodborne pathogens

Hazmat awareness / operations

SCBA fit testing

NIMS (HSPD-5)

45
Q

On page 148, the fire officer should spell out the expected behavior of the trainee when operating at emergencies. The expected behavior falls into 3 areas:

A

Responding to alarms

On-scene activity

Emergency procedures

46
Q

On page 150, each attack and backup hose line should be capable of flowing a minimum of ___ gallons per minute. The water supply resources should be capable of delivering ____% of the minimum needed water supply at the training sire from two separate sources.

A

95 gpm; 150%

47
Q

On page 151, 5 steps for developing a training program:

A

Assess needs

Establish Objectives

Develop the training program

Deliver the training

Evaluate impact

48
Q

On page 152, a good lesson plan satisfies four criteria:

A

Organizes the lesson

Identifies key points

Can be reused

Allows others to teach program

49
Q

On page 153, 3 types of academic accreditation are available:

A
  1. Programs that meet a specific profession/vocation
  2. Educational/training organizations that meet federal requirements
  3. Educational institutions that meet voluntary accrediting requirements
50
Q

On page 155, two organizations provide accreditation to fire service professional certification systems:

A

National Board on Fire Service Professional Qualifications

International Fire Service Accreditation Congress

51
Q

On page 155, the supervising officer candidate needs ___ to ___ years of experience in agency operations and ___ hours of experience as an acting unit officer handling emergency responses and nonemergency activities.

A

3 - 5 years; 200 hours

52
Q

On page 156, the managing fire officer candidate needs __ to ___ years of experience as a qualified supervising fire officer.

A

2 - 4 years

53
Q

On page 157, NFPA 1403 provides detailed instructions on how to conduct a safe live fire training evolution under 5 different scenarios:

A

Acquired structures

Gas-fired training center buildings

Non-gas-fired training buildings

Exterior props

Exterior class B fires

54
Q

On page 157, NFPA 1403 identifies activities prohibited during live fire training:

A

No live victims

No flammable or combustible liquids

One fire evolution can occur in an acquired structure at a time

55
Q

On page 165, structured probationary programs require the fire officer to complete a monthly evaluation of each probationary firefighter. This evaluation typically assesses the probationary fire fighter’s progress in 4 areas:

A

Skill competency

Learning job-specific information not covered in basic training

Learning district

Performance of other job tasks

56
Q

On page 169, skills have been shown to deteriorate if not used within ___ days of training.

A

90 days

57
Q

On page 171, the fire officer may receive an annual evaluation form from the human resources or personnel division a ___ or ____ before the employee’s annual evaluation is due to be submitted.

A

a month or two

58
Q

On page 171, the annual evaluation process consists of four steps:

A
  1. Supervisor fills out a standardized evaluation form
  2. Subordinate is allowed to review and comment on evaluation
  3. Face-to-face feedback interview
  4. Establish foals for the subordinate to accomplish for next evaluation period
59
Q

On page 171, an informal record maintained by the fire officer that lists firefighter activities by date and includes a brief description; it is used to provide documentation for annual evaluations and special recognitions is called what?

A

Performance log

60
Q

On page 172, a common practice is to require an advance notice of a substandard employee evaluation as soon as an issue arises, or at least ___ weeks before the annual evaluation is due.

A

10 weeks

61
Q

On page 173, evaluation error where the fire officer rate all of their firefighters either higher or lower than their actual work performance is called?

A. Recency
B. Central tendency
C. Frame of Reference 
D. Leniency or severity 
E. Personal Bias 
F. Halo and Horn Effect
G. Contrast Effect
A

Leniency or Severity

62
Q

On page 173, ______ is an evaluation error that occurs when the evaluator’s perspective skews the evaluation such that the classified job knowledge, skill and abilities are not appropriately evaluated.

A. Recency
B. Central tendency
C. Frame of Reference 
D. Leniency or severity 
E. Personal Bias 
F. Halo and Horn Effect
G. Contrast Effect
A

Personal Bias

63
Q

On page 173, ____ is an evaluation error in which the firefighter is evaluated only on incidents that occurred in the last few weeks, rather than on all of the events that occurred throughout the evaluation period.

A. Recency
B. Central tendency
C. Frame of Reference 
D. Leniency or severity 
E. Personal Bias 
F. Halo and Horn Effect
G. Contrast Effect
A

Recency

64
Q

On page 173, a fire officer demonstrates an evaluation error of ______ when a firefighter is rated in the middle of the range for all dimensions of work performance.

 A. Recency
B. Central tendency
C. Frame of Reference 
D. Leniency or severity 
E. Personal Bias 
F. Halo and Horn Effect
G. Contrast Effect
A

Central tendency

65
Q

On page 173, in a ____ evaluation error, the firefighter is evaluated on the basis of the fire officer’s personal ideals instead of the classified job standards.

A. Recency
B. Central tendency
C. Frame of Reference 
D. Leniency or severity 
E. Personal Bias 
F. Halo and Horn Effect
G. Contrast Effect
A

Frame or Reference

66
Q

On page 174, _______ is an evaluation error in which the fire officer takes one aspect of a firefighter’s job task and applies it to all aspects of work performance.

 A. Recency
B. Central tendency
C. Frame of Reference 
D. Leniency or severity 
E. Personal Bias 
F. Halo and Horn Effect
G. Contrast Effect
A

Halo and Horn Effect

67
Q

On page 174, ____ is an evaluation error that can occur when the fire officer compares the performance of one subordinate with the performance of another subordinate instead of against the classified job standards.

A. Recency
B. Central tendency
C. Frame of Reference 
D. Leniency or severity 
E. Personal Bias 
F. Halo and Horn Effect
G. Contrast Effect
A

Contrast Effect

68
Q

On page 174, typical steps in a progressive negative discipline system include the following:

A

Counsel firefighter

Verbally reprimand

Issue written reprimand

Suspend firefighter

Terminate firefighter

69
Q

On page 176, a _____ hearing is a predisciplinary conference that occurs before a suspension, demotion, or involuntary termination is issued.

A

Loudermill hearing

Fire Officer (2 decks)

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