Fire Officer Ch. 1 - 6 Flashcards
On page 4, a _________ supervises a single fire company or a small administrative or technical group.
Fire Officer I
On page 4, a __________ refers to a senior non-chief officer level in a larger department. Can be an overall supervisor of a multiple-unit fire station. Can be in charge of a larger group performing a specialized service or a significant administrative section within the fire department.
Fire Officer II
On page 5, Fire Officer I candidates are required to meet the requirements of NFPA 1001 _______ and NFPA 1041 ________.
Firefighter II
Fire Instructor I
On page 5, IAFC calls the fire officer I a __________.
Supervising Fire Officer
On page 8, every ___ seconds a fire department responds to a fire somewhere in the United States.
23 seconds
On page 10, many early volunteer fire departments were funded by _____ or ______.
Donations and Subscriptions
On page 11, a __________, or captain, could be directly responsible for supervising a fire company on one shift and also responsible for coordinating all of the company’s activities with other shifts.
Managing Officer
On page 11, supervising and managing fire officers report directly to an ____ officer. In a large organization, there are often several levels of these fire officers usually called chiefs.
Administrative Officer
On page 11, most fire departments are structured on the basis of four management principles:
Unity of Command
Span of Control
Division of Labor
Discipline
On page 11, _______ is the management concept that each fire fighter answers to only one supervisor, and each supervisor answers to one boss.
Unity of Command
On page 12, maximum number of personnel or activities that can be effectively controlled by one individual is usually ___ to ___.
3-7
On page 12, most experts believe that span of control should extend to no more than ____ people.
5
On page 12, SOP’s, SOG’s and policies are all forms of _____.
Discipline
On page 13, the four functions of management are:
Planning
Organizing
Leading
Controlling
On page 13, ______ planning covers developing a plan that extends up to a year.
Short range
On page 13, _____ planning covers planning that is 1-3 years in advance.
Medium range
On page 13, ______ planning covers events longer than 3 years in advance.
Long range
On page 16, the _______ is also expected to determine the area of origin and preliminary cause of a fire and to develop and perform a post incident analysis of a multi-company operation.
Fire Officer II
On page 17, employee empowerment, decentralized decision making, and delegation to fully engage firefighters is an ________ approach.
“all hazards” approach
On page 17, firefighting accounts for only ____% of the response workload based on the data submitted by NFIRS.
5%
On page 17, of the runs requiring fire suppression tasks, only _____ are structure fires.
Half
On page 17, most common reasons for fire company responses listed 1-3:
- EMS
- Activated Fire Protection Systems
- investigating an odor
On page 17, _____ and _______ are the primary causes of death within a burning structure.
Flashover and Structural collapse
A code or standard developed through the agreement between two people representing different organizations and interests. NFPA codes and standards are an example of this. What is this?
Consensus Document
On page 21, selecting employees who share the values of the organization describes _____.
Ethics
On page 24, those in power could appoint people to public office based on a personal relationship or political affiliation is what?
Spoils System
On page 24, the ______ Act established the civil service system within the federal government and provides a model for the civil services that were developed by many states and cities in subsequent years.
Pendleton Act
On page 25, attributes or qualities that can be described and measured during a promotional examination is called what?
Dimensions
On page 25, completion of a promotional examination process creates an eligibility list that lasts from __ to ___ years.
2 - 6 years
On page 26, an arson squad captain must be certified in NFPA _______and ____ years of experience as a fire investigator.
NFPA 1033, 2 years
On page 26, public safety promotional examinations is developed within the agency, the _______ members write the questions and establish its content.
Test committee
On page 26, the municipality’s personnel or human resources department uses two documents to define KSA’s that are required for every classified position within the municipality:
Narrative Job Description
Technical class specification
On page 29, the decision of which components of a promotional exam to use is influenced by:
Time requirements
Expense
Staff expertise
Past Experience
On page 29, in general, the first-level supervisory examination has the longest and most diverse reading list, and as much as ____% of this test focuses on the technical aspects of a supervising fire officer.
70%
On page 29, ______ questions tend to focus on the immediate requirements affecting fire company preparedness.
Supervisory
On page 29, a ____ fire officer examination usually includes fewer technical questions and more administration questions.
Managing
On page 29, three options for constructing a multiple choice written examination:
Local exam committee develops tests and write questions
Private companies develop generic exams used by many departments
hiring a consultant to write more specific examinations directed toward local priorities
On page 29, the best test questions selected by the committee are the ones with ___________.
Job Content/criterion-referenced validity
On page 29, _____ is the characteristic where a test measures what it is intended to measure on a consistent basis.
Reliability
On page 30, the most common assessment center activity is the _______.
In-basket exercise
On page 30, method for handling promotional in baskets are:
Review
Prioritize
Identify
Follow Up
Notify
On page 31, emergency incident simulations will take one of four formats:
“data dump question”
mock emergency incident (candidate reacts to unfolding incident)
interactive emergency scene simulation
full-scale incident simulation
On page 31, in a typical ______ scenario, the candidate has to deal with a role player, who has a problem, complaint, or dilemma.
Interpersonal Interaction
On page 32, In an interpersonal interaction assessment, the key points are to meet the following criteria:
- Maintain control
- Tell employee exact behavior you expect
- Give employee deadline
- Follow Up meeting
- Employee to buy into or take personal responsibility
- Be an empathetic listener
- Explain consequences
- End on positive note
On page 33, to prepare for an examination, the candidate must master both the __________ and the _____.
Content of examination
Process
On page 33, mastering the content for an examination requires a _______ plan.
Personal study plan
On page 35, the first section of a personal study journal should be:
A. Information about the promotional exam ( official announcement or documents candidate is required to submit.)
B. Written reference materials
C. Information about announced or anticipated components of promotional examination (exam structure and process)
D. Calendar
Information about the promotional exam
On page 35, the second section of a personal study journal should be:
A. Information about the promotional exam ( official announcement or documents candidate is required to submit.)
B. Written reference materials
C. Information about announced or anticipated components of promotional examination (exam structure and process)
D. Calendar
Calendar
On page 35, the third section of a personal study journal should be:
A. Information about the promotional exam ( official announcement or documents candidate is required to submit.)
B. Written reference materials
C. Information about announced or anticipated components of promotional examination (exam structure and process)
D. Calendar
Written Reference Materials
On page 35, the fourth section of a personal study journal should be:
A. Information about the promotional exam ( official announcement or documents candidate is required to submit.)
B. Written reference materials
C. Information about announced or anticipated components of promotional examination (exam structure and process)
D. Calendar
Information about announced or anticipated components of promotional examination
On page 37, the six most commonly addressed dimensions are:
Oral communications
Written communications
Problem Analysis
Judgement
Organizational Sensitivity
Planning/Organizing
On page 42, the most important tasks you want a new fire officer to do well are:
Beginning of shift report
Notifications
Decision making
Problem solving
On page 42, the beginning of shift report is provided from each work location to the battalion or district chief within the first _______ hour of the reporting time.
Quarter
On page 45, four times in a firefighters career when a major change occurs:
Complete Probation
Completes promotional process and starts working as a fire company commander
Completes another level of training and advances through the promotional process as a chief officer
Retirement
On page 46, James O. Page divided the company officer’s duties into three distinct roles:
Supervisor
Commander
Trainer
On page 47, _______ is the ability of an officer to project an image of being in control of the situation.
Command Presence
On page 47, a fire officer who is going to establish command upon arriving at an emergency incident should have a detailed knowledge of ________, mastery of the _________, and the ability to ___________.
Responding Companies
Local procedures
issue clear direct orders
On page 48, the company-level officer plays a key role in developing training competencies within the company. James O. Page makes 3 specific recommendations to assist fire officers in this task:
Personal Training Library
Know the neighborhood
Problem-solving scenarios
On page 49, 3 activities are necessary to ensure a good working relationship with a fire officer’s supervisor:
Keep supervisor informed
Make appropriate decisions at your level of responsibility
Consult with supervisor before making major disciplinary actions or policy changes
On page 50, ____ refers to the complex system of inherent attributes that determine a person’s moral and ethical actions and reactions, including the quality of being honest.
Integrity
On page 51, the civil rights of Americans are established by federal laws, which are enforced in the workplace by the _______.
Equal Employment Opportunity Commission (EEOC)
On page 51, _______ of the Civil rights Act of 1964 covers colleges, schools, unions and local government.
Title VII (7)
On page 53, case laws has shown that use of unacceptable language requires an ____ response.
Immediate
On page 54, _______ sexual harassments cases - cases in which a supervisor specifically promises a work-related benefit in return for a sexual favor.
Quid-Pro-Quo
On page 54, complaints settled by a court decision represent less than ____% of all of the harassment complaints filed by the fire department.
3%
On page 54, firefighters who want to initiate a harassment complaint have a choice of 3 methods for doings so:
Federal government
Local government
Fire Department
On page 54, Failure to ______ is the most common reason a local government is found liable.
Investigate a complaint
On page 54, ______ the person bringing you the complaint is the second most common way local governments lose harassment complaints.
Blaming
On page 55, regardless of where the complaint is filed, the _____ is required to take corrective actions if the investigation confirms that the complaint has merit.
Fire Chief
On page 55, the fire officer needs to consider the fire station or other fire department facility as a _______ location.
Business Work Location
Employee behavior that requires an immediate corrective action by the supervisor is called what?
Actionable Item
A person who has worked as a managing officer for 3 - 5 years, certified at the NFPA Fire Officer III level, and has accomplished formal education equivalent to a bachelors degree is what type of Fire Officer?
Administrative Fire Officer
A characteristic of a fire workforce that reflects differences in terms of age, cultural background, race, religion, sex and sexual orientation is called what?
Diversity
Decisions and behavior demonstrated by a fire officer that are consistent with the department’s core values, mission statement, and value statements is called what?
Ethical Behavior
On page 62, the communication cycle consists of 5 points:
Message
Sender
Medium (with noise)
Receiver
Feedback
On page 63, the _____ refers to the method used to convey the information from the sender to the receiver.
Medium
On page 65, ______ is a good method to keep conversation on topic.
Directed Questioning
On page 65, ______ is useful in de-escalating the spread of inaccurate information that can harm an individual, the department, or the fire service.
Rumor Control
