FINALS L2 & L3 - ALE Flashcards
Foundational abilities that allow individuals to shape or guide others’ decisions, actions, or perspectives in a way that builds mutual understanding and achieve shared goals
Basic Influencing Skills
Basic Influencing Skills includes:
- Active listening
- Effective Communication
- Building rapport
- Emotional Intelligence
- Persuasion Techniques
- Confidence and Assertiveness
- Adaptability
- Problem-Solving and Conflict Resolution
Techniques for Effective Persuasion (5):
- Storytelling
- Social Proof
- Ask Questions
- Repetition and Reinforcement
- Framing
Ability to influence others’ attitudes, beliefs, or behaviors to achieve a desired outcome
The Art of Persuasion
It involves sharing personal or relatable stories to make messages memorable through narratives illustrating complex ideas in simpler ways.
Storytelling
It shows that others have taken the same action or agree with your perspective
Social Proof
Use_________ to guide the audience towards the desired conclusion and encourage participation to make them feel involved and valued
Open-ended Questions
This means repeating key points to ensure they are remembered such as using visual aids or summaries
Repetition and Reinforcement
This is presenting information in a way that highlights its benefits or aligns with the audience’s values
Framing
Applications of Persuasion (3):
- In Leadership
- In Sales and Marketing
- In Personal Life
These are psychological strategies that guide how people make decisions and respond to others
The Principles of Influence
(POI)
Author of the Psychology of Persuasion
Dr. Robert Cialdini
Six Principles of Influence
- Reciprocity
- Commitment and Consistency
- Social Proof
- Authority
- Liking
- Scarcity
Specific and measurable goals reduce confusion and set clear expectations
Clarity
Structured approach to goal-setting that ensures objectives are clear, actionable, and achievable
SMART Goals