FINALS Flashcards
Is the act of directing a client to another worker/agency or organization because the service needed by the client is not offered by the worker’s agency. (Mendoza)
Referral
This pertains to a process/strategy of linking the client to other agencies in order to avail of assistance/needed service such as discounted fees or the availment of burial, medical, transportation, educational, temporary shelter and other forms of assistance that are not provided at the CIU.
Referral System
ASPECTS OF EFFECTIVE REFERRALS
1.Information about resources 2.Preparing the client
3.Preparing the referral agency
4. Follow-up
PROCESS OF COMMUNICATION
Verbal Communication
Non Verbal Communication
Written/Visual Communication
Skills in Communication
Attending
Using Silence
Paraphrasing
Summarizing
Questioning
Skills in Communication
Questioning
OVERCOMING LISTENING OBSTACLES
Be aware of various barriers
Be conscious of filtering the client’s message
Be patient
Encourage trust
Stay focused
Avoid making assumptions
Manage personal reactions
Remember that listening does not mean agreeing
Probing for information, confirmation understanding the client’s emotional perspectives and communicating this
Questioning
Is a skill that can assist clients to increase their self-awareness. It can be used to highlight discrepancies that clients have previously been unaware of.
Confrontation
a client’s full and free expression of feelings or emotions, especially in session.
Can also be called “Free Association”
Ventilation
This technique allows the counselor to facilitate what the client is saying without changing the client’s line of thought.
It include such words of acknowledgement such as “yes”, “mmm”, “ah-ha” or even nods.
Minimal Encourages
Types of Microskills
Confrontation
Ventilation
Minimal Encourages
