Final - General Info

Question 1

Address and phone number:

Answer 1

211 Summit Park Drive, Pittsburgh, PA 15275, (412) 809-9115

Question 2

Hours of operation:

Answer 2

Sun-Thurs: 11am-10pm, Fri-Sat: 11am-11pm

Question 3

District Partner:

Answer 3

John Peluso

Question 4

General Manager:

Answer 4

Dena Segner

Question 5

Executive Chef:

Answer 5

Kevin Breon

Question 6

Sous Chefs:

Answer 6

Steve Volk, Ryan Faaborg

Question 7

Assistant Managers:

Answer 7

Alexander Bennet, Timothy Hays

Question 8

Specific greetings when answering the phone for both day and night:

Answer 8

Buon giorno: day, Buona sera: night

Question 9

Mission statement:

Answer 9

To be the best Italian restaurant company in America and we want our people to know they work with the best. To develop loyal, lifelong returning guests by providing exceptional quality food and service to each guest at each meal, each and every day!

Question 10

Non-negotiables of the Bravo Service commitment:

Answer 10

1. It’s our pleasure.
2. Take nothing for granted.
3. Validate each guest experience.
4. Exceed expectations
5. serve with passion
6. Each guest! Each meal! Each and every day!

Question 11

Work attire:

Answer 11

very dark blue jeans, collared dress shirt w sleeves rolled up twice, apron tied in front, belt, non-slip brown or black shoes

Question 12

Mandatory moments for a server:

Answer 12

1. Always smile, be friendly, and show genuine concern for our guests
2. Greet every table immediately
3. Always offer the guest a refill or another round with their beverage is 1/3 full.
4. Always ensure guests have proper utensils as needed
5. Sincerely inquire about the guests’ satisfaction
6. Process guest check immediately

Question 13

Bread is brought to the table after the ___ by the ___ , but it is the _____ who is responsible for ensuring the guest has what they need.

Answer 13

Greet, SA, Server

Question 14

Describe the Bravo! bread presentation. Ingredients in the dipping oil?

Answer 14

Served hot on a napkin with the crease facing down, more than one basket should be used if there are more than 4 guests. 1st basket: # of guests + 1 piece of bread, 2nd basket: # of guests at the table. Ingredients: olive oil, sun-dried tomatoes, basil, thyme, rosemary, garlic.

Question 15

Who must sign your revenue report before turning it in with your money?

Answer 15

closing server and closing manager

Question 16

Order of priority for closing duties at time of phasing:

Answer 16

Spec tables, side work, silverware

Question 17

Procedure when guest is on a time constraint:

Answer 17

Take entire order at once, ring in all at once, print check and have ready to drop check at 2m check back, offer dessert when they are close to finishing entree, process check quickly, 45m in and out.

Question 18

All tipped employees must declare what percentage of tips?

Answer 18

100%

Question 19

Extra steps of service for kids:

Answer 19

children menus, crayons, kids cups, offer to fire food first, offer pizza dough, can cook the shape the kid makes

Question 20

Procedure for special occasion cards:

Answer 20

Let a mgr know, they will get the card for free dessert or free app

Question 21

At what number of guests do we split a party bw 2 servers? 5 major points in which both servers must be together:

Answer 21

9

1. Initial greet
2. Drink order and delivery
3. Food order and delivery
4. Dessert order and delivery
5. Check presentation

Question 22

What is the proper timing ofr ringing a course for a table to ensure proper spacing bw each course?

Answer 22

serve a course, ring a course

Question 23

Detailed example of what you would say during the Bravo! initial greet

Answer 23

Hello ladies and gentleman, my name is Ted and I will be taking care of you today? Have you had the pleasure of dining at Bravo before? No? We have a loyalty program that you can sign up for by simply downloading the app to your phone or following the steps outlined in this pampflet. For every 5 meals you eat with use here you get $10 off toward your 6th meal. If yes, get the 4 digit code or card and apply it to the check. Offer 2+ specific drinks from the menu, offer 2+ specific apps for the table.

Question 24

Explain the Eat Repeat Rewards program as you would to a first time guest:

Answer 24

After every 5 visits the guest gets a $10 off coupon for their 6th visit. There are also promotions and coupons added monthly to the card.