Final exam (after midterm material)

Question 1

keep Keep questions short and ask one question at a time. Longer questions may quickly become confusing, thus resulting in a misread of what you are asking.

Answer 1

be brief

Question 2

pay attention to neutrality of words. Avoid leading questions

Answer 2

be objective

Question 3

the amount of work or effort that a person or group is to perform without a time limit

Answer 3

workload

Question 4

amount of mental effort necesarry to perform a task within a time limit

Answer 4

mental workload

Question 5

1. type of task
2. number of task
3. accuracy requirements

Answer 5

factors that contribute to workload

Question 6

used to measure and asses workload directly in a system or simulated system. Four major types: primary task, secondary task, physiological, subjective

Answer 6

empirical techniques

Question 7

used to predict workload demands early in the system development process

Answer 7

analytical techniques

Question 8

evaluate the mental workload requirements of a task by directly examining performance of the user or the overall system.
Commonly used measure include reaction time, accuracy

Answer 8

primary task measures

Question 9

based on logical of dual task performance. User is required to perform a secondary task in addition to a primary task. Provides a measure of the workload caused by particular combination of tasks

Answer 9

secondary task measures

Question 10

requires users to maintain performance on the secondary task even if performance on the primary task suffers

Answer 10

loading task paradigm

Question 11

requires users to maintain performance on primary task at the expense of the secondary task

Answer 11

subsidiary task performance

Question 12

technique to measure arousal by measuring diameter of the pupil

Answer 12

PUPILLOMETRY

Question 13

technique that requires users to judge which tasks have higher workload than other using a card sorting procedure . divided into 3 subcategories
time load
mental effort load
stress load

Answer 13

SWAT subjective workload assessment technique

Question 14

this technique does not require the user to interact with the system. used to estimate workload at early stages of system development

Answer 14

analytical techniques

Question 15

choices a rational person makes under ideal circumstances to solve problems and make decisions

Answer 15

normative

Question 16

choices a typical person makes under typical circumstances

Answer 16

descriptive

Question 17

evaluates all possible actions and selects the options to achieve a goal

Answer 17

forward chaining

Question 18

starts with the goal and works backwards to the initial state in problem solving

Answer 18

backward chaining

Question 19

identify the difference between the current state and the goal state and try to reduce it

Answer 19

means-end analysis

Question 20

argument where a conclusion follows a set of premises

Answer 20

syllogism

Question 21

objects are placed in categories based on how typical they seem to be of the category

Answer 21

conjunction error

Question 22

what people should do do make the best possible decision

Answer 22

normative

Question 23

how people really make decisoins, including how people overcome limitations and how they are biased by desicion making contexts

Answer 23

descriptive

Question 24

choices are weighed by ___ which is how much a choices outcomes are worth to the decision maker

Answer 24

utility

Question 25

the notion that a decision maker bases his or her decisions on a simplified model of the world

Answer 25

bounded rationality

Question 26

mental shortcuts that narrow down potential actions and increase chances of finding a shortcut

Answer 26

Heuristics