Final Exam

Question 1

Organizational Strategy

Answer 1

is a planned approach that the organization takes to achieve its goals and its mission statement

Question 2

Competitive Advantage

Answer 2

an advantage over competitors in some measure such as cost, quality, or speed; leads to control of a market and to larger-than-average profits

Question 3

Business Process

Answer 3

a collection of related activities (inputs, resources and outputs) that produce a product or service of value to the organization, its business partners and/or its customers

Question 4

Cross-Functional Process

Answer 4

A cross functional business process is one in which no single functional area is responsible for its execution. Multiple functional areas collaborate to perform the process

Question 5

Business Process Reengineering (BPR)

Answer 5

a radical strategy for improving the efficiency and effectiveness of an organization’s business approach

Question 6

Business Process Improvement (BPI)

Answer 6

a more incremental approach, with lower risk and cost than BPR.

Six sigma is a popular methodology for bpi

Question 7

Business Process Management (BPM)

Answer 7

a management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes

Question 8

Competitive Advantage

Answer 8

helps a company function profitability within a market and generate larger-than-average profits

Question 9

Strategic Information System

Answer 9

provide a competitive advantage by helping an organization implement its strategic goals and improve its performance and productivity

Question 10

Porter’s Competitive Forces Model

Answer 10

Threat of entry of new competition

the bargaining power of suppliers

the bargaining power of customers

the threat of substitute products or services

the rivalry among firms in an industry

Question 11

Business Information Technology Alignment

Answer 11

the tight integration of the IT function with the organization’s strategy, mission, and goals of the organization. That is, the IT function directly supports the business objectives of the organization

Question 12

Utilitarian

Answer 12

provides the most good or does the least harm

Question 13

Rights

Answer 13

best protects and respects the moral rights of the affected parties

Question 14

Fairness

Answer 14

treat all humans equally, or if unequally, then fairly, based on some defensible standard

Question 15

Common Good

Answer 15

respect and compassion for all others is the basis for ethical actions

Question 16

Code of Ethics

Answer 16

a collection of principles that are intended to guide decision making by members of an organization

Question 17

Three Ethical Areas in IT

Answer 17

Privacy: about collecting, storing, and disseminating information about individuals

Accuracy: involves the authenticity, fidelity and accuracy of information that is collected and processed

Property: involves the ownership and value of information

Question 18

Privacy Codes

Answer 18

organization’s guidelines for protecting the privacy of its customers, clients and employees

Question 19

PIPEDA

Answer 19

accountability, identifying purposes, consent, limiting collection, limiting use, accuracy, safeguards, openness, individual access, challenging compliance

The Personal Information Protection and Electronic Documents Act is a Canadian law relating to data privacy. It governs how private sector organizations collect, use and disclose personal information in the course of commercial business

Question 20

Database Management Systems (DBMS)

Answer 20

creates and manages a database

Question 21

Entity

Answer 21

is a person, place, thing, or event about which an organization maintains information. A record describes an entity

Question 22

Instance

Answer 22

is one specific, unique representation of the entity

Question 23

Attribute

Answer 23

is a characteristic or quality of a particular entity

Question 24

Primary Key

Answer 24

is a field that uniquely identifies a record

every record MUST have a primary key

Question 25

Secondary Keys

Answer 25

are other identifying fields that typically do not identify that file with complete accuracy

Question 26

Foreign Key

Answer 26

fields are used to uniquely identify a row of another table that is linked to the current table

Question 27

Characteristics of Big Data

Answer 27

volume velocity variety

Question 28

Information Security

Answer 28

refers to all of the processes and policies designed to protect an organization's information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction

Question 29

Social Engineering

Answer 29

an attack in which the perpetrator uses social skills to trick or manipulate a legitimate employee into providing confidential company information such as passwords

Question 30

Risk Mitigation and Strategies

Answer 30

Risk acceptance: accept the potential risk, continue operating with no controls, and absorb any damages that occur Risk limitation: limit the risk by implementing controls that minimize the impact of the threat Risk transference: transfer the risk by using other means to compensate for the loss, such as by purchasing insurance

Question 31

E-Commerce

Answer 31

the process of buying, selling, transferring or exchanging products, services or information via computer networks, including the internet

Question 32

Types of E-Commerce

Answer 32

Business-to-consumer (B2C): business sells to consumers Business-to-business (B2B): business sells to business Consumer-to-consumer (C2C): consumer sells to consumers Business-to-employee (B2E): business interacts with employees (e.g. pays payroll) Government-to-citizen (G2C) or government-to-business (G2B): government interacts with consumers or business (e.g. collects taxes) Mobile commerce (m-commerce): any of the e-commerce types handled using mobile systems

Question 33

Online Direct Marketing

Answer 33

selling online directly to customers

Question 34

Electronic Tendering System

Answer 34

B2B reverse auction that involves requesting quotes from suppliers

Question 35

Name-your-own-price

Answer 35

using an intermediary customer decide how much they are willing to pay

Question 36

Affiliate Marketing

Answer 36

logos or banners are placed on partner sites; if purchases are made then the advertiser pays a commission to the affiliate

Question 37

Forward and Reverse Auction

Answer 37

forward auctions increase sales prices over time reverse auctions lower buying prices over time

Question 38

Enterprise Planning Systems (EPS)

Answer 38

systems adopt a business process view of the overall organization to integrate the planning, management, and use of all an organization's resources, employing a common software platform and database

Question 39

Supply Chains

Answer 39

the flow of materials, information, money, and services from raw material suppliers, through factories and warehouses, to the end customers; it includes the organizations and processes that create and deliver products, information, and services to end customers

Question 40

Push Model

Answer 40

also known as made-to-stock, the production process begins with a forecast, which is simply an educated guess as to customer demand. The forecast must predict which products customers will want as well as the quantity of each product. The company then produces the amount of products in the forecast, typically by using mass production, and sells, or “pushes,” those products to consumers

Question 41

Pull Model

Answer 41

also known as make-to-order, the production process begins with a customer order. Therefore, companies make only what customers want, a process closely aligned with mass customization

Question 42

Bullwhip Effect

Answer 42

erratic shifts in orders up and down the supply chain

Question 43

Electronic data interchange (EDI

Answer 43

communication standard that enables business partners to exchange routine documents, such as purchasing orders, electronically.

Question 44

Extranets

Answer 44

are networks that link business partners over the internet

Question 45

Data Mining

Answer 45

Data mining can perform two basic operations: Predicting trends and behaviours e.g. for targeted marketing and predicting bankruptcy Identifying previously unknown patterns e.g. for detecting fraudulent credit card transactions

Question 46

IS Operational Plan

Answer 46

that consists of a clear set of projects that the IS department and the functional area managers will execute in support of the IT strategic plan a typical IS operational plan consists of: mission IT environment objectives of the IT function constraints of the IT function application portfolio resource allocation and project management

Question 47

Ultra-Wideband

Answer 47

Ultra-wideband is a high-bandwidth wireless technology with transmission speeds in excess of 100 Mbps. Example: streaming multimedia from, say, a personal computer to a television

Question 48

Near-Filed Communications (NFC)

Answer 48

Near-filed communications (NFC) has the smallest range of any short-range wireless network. It is designed to be embedded in mobile devices such as cell phones and credit cards Ex: swiping your device or card within a few centimetres of a point-of-sale terminal to pay for items (i.e. “tap”)

Question 49

Mobile Computing

Answer 49

refers to real-time, wireless connection between a mobile device and other computing environments, such as the internet and an intranet

Question 50

Public Cloud

Answer 50

promotes massive, global and industry-wide applications offered to the general public