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CSM > Final Exam > Flashcards

Final Exam Flashcards

1
Q

How in relating to each other, they create bold new forms of each other that Ladd even more to their value

A

Synergy

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2
Q

Bring the maximum long-term beneficial results possible

A

Effectiveness

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3
Q

Taking the initiative to be responsible for your own life

A

Proactive

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4
Q

The ability to choose your response

A

Responsibility

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5
Q

Focused on results instead of methods, makes the people responsible for the results, involves clear up front mutual understanding and commitment regarding expectations in 5 areas: desired results, guidelines, resources, accountability, and consequences

A

Stewardship delegation

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6
Q

Driven by feelings, by circumstances, by conditions, and by their environment

A

Reactive

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7
Q

The intersection of knowledge, skill, and desire

A

Habits

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8
Q

The balance between courage and consideration

A

Maturity

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9
Q

Renewing the four dimensions of your nature— physical, spiritual, mental, and social/emotional

A

Sharpening the saw

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10
Q

Move progressively from dependence to independence to interdependence

A

Maturity continuum

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11
Q

The balance of focus on the product and what is producing the product. The goose and golden egg story. The product (P) is the golden eggs and the production capability (PC) or the ability or asset is the goose.

A

P/PC balance

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12
Q

Genetic determinism- basically says your grandparents did it to you
Psychic determinism- basically says your parents did it to you
Environmental determinism- basically says your boss is doing it to you– or your spouse, or that bratty teenager, or your economic situation, or notional policies

A

Theories of determination

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13
Q

Management is the efficiency in climbing the ladder of success and leadership is determining whether the ladder is leaning against the right wall

A

Management v leadership

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14
Q

Recognizing the ineffective scripts, the incorrect or incomplete paradigms within us, we can proactively begin to restrict ourselves

A

Writing your own script

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15
Q

The things you can do something about

A

Circle of influence

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16
Q

A metaphor that describes the amount of trust that’s been built up in a relationship

A

Emotional bank account

17
Q

Win/win: there is plenty for everybody, that one person’s success is not achieved at the expense or exclusion of the success of others (both benefit)
Win/lose: I get my way and you don’t get yours
Lose/win: I’m a loser always have been, go ahead and do whatever you want
Lose/lose: both lose and will want to get back or get even with one another
Win: to take care of yourself and win for you and let others take care of themselves and win for them

A

Paradigms of human interaction

18
Q

Involves patience, openness, and the desire to understand–highly developed qualities of character. Empathic seek first to understand before you can be understood.

A

Principle regarding listening

19
Q

Move us from seeing the world one way to another way of seeing it

A

Paradigm shifting

20
Q

Character ethic is the foundation of success; integrity, humility, fidelity, temperance, courage, justice, patience, industry, simplicity, modesty, and the Golden Rule.
Personality ethic is newer after WW1, success became more a function of personality, of public image, of attitudes and behaviors, skills and techniques, that lubricate the processes of human interaction.

A

Character ethic v. Personality ethic

21
Q

Urgent and important.
Activities: crisis, pressing problems, deadline driven projects
Results: stress, burnout, crisis management, always putting out fires

A

Quadrant 1

22
Q

Not urgent but important.
Activities: prevention, PC activities, relationship building, recognizing new opportunities, planning, recreation
Results: vision, perspective, balance, discipline, control, few crisis

A

Quadrant 2

23
Q

Urgent but not important
Activities: interruptions, some calls, some mail, some reports, some meetings, proximate, pressing matters, popular activities
Results: short-term focus, crisis management, reputation-chameleon character, see goals plans as worthless, feel victimized, out of control, shallow or broken relationships

A

Quadrant 3

24
Q

Not important and not urgent
Activities: trivia, busywork, some mail, some phone calls, time wasters, pleasant activities
Results: total irresponsibility, fired from jobs, dependent on others or institutions for basis

A

Quadrant 4

25
Q

Habit 1: physical- eat well, be healthy
Habit 2: spiritual- prayer, great music, and literature
Habit 3: mental- good literature, keep a journal, limit television
Habit 4,5,6,7: social/emotional- deeply understand people, make contributions, abundance mentality

A

Dimensions of nature

26
Q

The 10 commandments, real but not tangible things like honesty

A

Nature of correct principles

27
Q

Being understood is just as important as air

A

Psychological air

28
Q

Being proactive

A

Habit 1

29
Q

Begin with the end in mind

A

Habit 2

30
Q

Put first things first

A

Habit 3

31
Q

Think win/win

A

Habit 4

32
Q

Seek first to understand, then to be understood

A

Habit 5

33
Q

Synergize

A

Habit 6

34
Q

Sharpen the saw

A

Habit 7

35
Q 
Understanding the individual
Attending to the little things
Keeping commitments
Clarifying expectations
Showing personal integrity
Apologizing sincerely when you make a withdrawal 
The laws of love and the laws of life
A

Six deposits

36
Q

Walk the walk and talk the talk

A

Integrity

37
Q

A model, theory, perception, assumption, or frame of reference. In a general sense the way we “see” things; perceiving, understanding, and interpreting

A

Paradigm

CSM (3 decks)

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