Final Exam Flashcards
List and describe the 5 stages of group development
1) Forming - questioning, socializing, focusing on group identity and purpose, “taking the lead”
2) Storming - lack of participation, conflict, encouraging leadership
3) Norming - reconciliation, cohesion with group, providing feedback and opportunities for group
4) Performing - effectively producing as a team, leader “guides from the side”
5) Adjourning - recognition of team efforts, relief/sadness, evaluating
What is a full value contract?
- group generates and selects guidelines
- facilitator guides process
- guidelines = align with group values
- can be revisited/changed at any point
What is challenge by choice?
- having respect for an individual’s ideas and choices
- safe, supportive environment
What is debriefing and what are some skills and techniques used to debrief?
- sharing, analyzing, generalizing, applying (SAGA)
- skills: preparing, being in the moment, listening, empathizing, leading, summarizing
- techniques: questioning, silence, reflecting paraphrasing, making comparison, sharing observations
What are the three reasons people join groups?
- attraction theory
- interpersonal communication needs
- violation
What are the five stages of group socialization?
1) Prospective member
2) New member
3) Full member
4) Marginal member
5) Ex-member
What is the focus of the group socialization theory
- focuses on the individuals experience
What does “commitment” and “time” have to do with the group socialization theory
- Considers level of commitment
- how long someone has been in the
group
Define conflict
A situation when the interests, needs, goals or
values of involved parties interfere with one another
What are some good and bad outcomes of conflict?
GOOD
- increases creativity and innovation
- clarifies views
- social change that questions the status quo
- promotes group cohesion
BAD
- violence
- breakdown of relationships
- polarization of views
- less communication and collaboration
What are 3 sources of conflict?
- limited resources
- unmet needs
- different values
What are 3 options for resolving conflict?
1) change the person
2) change the situation
3) change yourself
Be able to list and describe the 5 Thomas-Kilmann Conflict Management Styles.
Assertiveness X Cooperativeness
1) Competition
2) Avoidance
3) Compromise
4) Collaboration
5) Accommodation
Define supervision
guiding the activities of the people who perform the work by
- directing
- supporting
- monitoring
- organizing
Traits of good and bad supervisors
Good
- listener
- encourager
- sense of humor
- empathetic
- admits mistakes
bad
- doubter
- secretive
- self-centered
- indecisive
- blames others
What is micromanagement? What are some behaviors of micromanaging supervisors?
controlling every part of an enterprise or activity
behaviors:
- excessive control
- obsession
- anxiety
What are 4 special characteristics you should consider when supervising volunteers?
1) understanding varying motivations
2) dependability issues
3) on-going recruitment & training
4) challenges with creating a sense of belongings & camaraderie
What are the 4 steps for addressing poor work performance?
1) Investigating & preparing
2) meet & listen
3) reflect & decide
4) follow-up & document
What are some responses and emotions you can expect when confronting an employee about their poor behavior?
- mature = takes responsibility
- blame others
- didn’t know or lack of knowledge
- personal, non-work issues
What does self-leadership mean to me? What are some traits or characteristics you have learned about yourself and how do those impact your ability to be an effective leader?
- setting your course, following it, and correcting as you go
- perfectionist, good communication, empathetic, indecisive
What is your primary Thomas-Kilmann Conflict Management style? Describe it, it’s drawbacks, and when it is best to use it? How has it helped or hurt you in regard to managing conflicts?
- Accommodating (low assertiveness, high cooperativeness)
- “smoothing over”, working towards a common purpose
- downplaying the conflict
- people can become passive aggressive
What were some of the most interesting ideas or lessons you learned through writing your Organizational Brief or creating your team podcast?
- learning how the leadership characteristics came out within our team after learning about the concepts in class
- Hersey Blanchard (Participating), learned about other group members in podcast
