Final Exam Flashcards
What is a communication method that uses a story or object to activate both sides of the brain that makes people feel our words
Emotional word picture
What are the 5 things Emotional Word Pictures do
1) Change lives
2) Direct our attention
3) Brings communication alive
4) Lock our words into a person’s memory
5) Gateway to intimacy
What are the 6 steps to creating a emotional word picture
1) Decide what your purpose is
2) Find out the person’s interest
3) Draw from one of four wells
4) Practice it
5) Choose a convenient time
6) Be persistent
What are the 4 wells that you can pull from when creating an emotional word picture
1) Well of Nature
2) Well of Objects
3) Well of Stories
4) Well of History
What is the instituted change for the purpose of maintaining consistency
Dynamic Homeostasis
What is a disagreement that results from a clash of opposing responses
conflict
What is a struggle of opposing wills
contention
What are the 4 reason for interpersonal problems
1) Differences in personality
2) Rejection of position in a relationship
3) Emotional baggage
4) Sin
What are the 4 solutions for interpersonal problems
1) Appreciate God working in your life and in the lives of others
2) Understand the nature of your position in the relationship and respond biblically
3) Accept what cannot be changed in your life and in the lives of others
4) Be proactive rather than reactive when dealing with sin
What are the 4 steps of conflict resolution
1) is the issue at hand really important
2) Have you prayed about it
3) Use the correct style of dealing with conflict
4) Recognize the potentially positive results of conflict
What are the 5 styles of dealing with conflict
1) Avoiding
2) Accommodating
3) Manipulating
4) Dominating
5) Collabrating
What style is unassertive/uncooperative
avoiding
What style has the long term effects of frustration and hostility
avoiding
What style seeks to preserve the relationship at all cost, that is their primary goal
accommodating
What style is unassertive/cooperative
accommodating
What style has the long-term effects of outward cooperation and usually results in one person dominating another
accommodating
What style is it when a person seeks to control people in situations
manipulating
What style is assertive/cooperative-ish
manipulating
What style has the long-term effects of a cloak of deceit covers the issue and there is no long term resolution
manipulating
What style is very aggressive and wants to win at all cost
dominating
What style is assertive/uncooperative
dominating
What style has the long-term effects of those involved see no option in resolving conflict and the other party is forced to become just as aggressive or leave the relationship
dominating
What style is the style that we should choose when dealing with conflict
collaborating
What style is assertive/cooperative
collaborating
What style has the long-term effects of developing trust and future conflict is easier to resolve
collaborating
What are the 2 causes of anger
1) righteous indignation
2) anger resulting from frustrated personal desires
What are the 4 expressions of anger
1) blowing up
2) clamming up
3) giving up
4) fessing up
What is the key reference for anger
Proverbs 25:28
What is uncontrolled venting of anger
blowing up
What is internalizing the emotion, and holding on to
clamming up
What is walking out, and just choosing to not do it anymore
giving up
What is emitting a struggle, and responded to it in a biblical way
fessing up