Final Flashcards
4 Functions of Communication
- control member behavior
- foster motivation for what is to be done
- provide a release for emotional expression
- provide info needed to make decisions
Define the communication process.
steps between sources and receiver that result in the transfer and understanding of meaning
What are the 8 key parts to the communication process.
- the sender
- encoding
3 the message - the channel
- decoding
- the receiver
- noise
- feedback
Define the grapvine.
an org’s informal communication within the org
What are the 3 main characteristics of the grapevine?
- informal, not controlled by mgmt
- more believable and reliable than formal communication
- largely used to serve self-interests of those who use it
What are 3 formal small-group networks?
- chain: rigidly follows chain of command
- wheel: relies on central figure to act as channel for all communication (team w/ strong leader)
- all channel: all group members communicate actively w/ each other
what are the 7 barriers to effective communication?
- filtering
- selective perception
- info overload
- emotions
- language
- communication apprehension
- gender difference
How does filtering serve as a barrier to effective communication?
sender’s manipulation of info so it will be seen as favorable for the receiver
How does selective perception serve as a barrier to effective communication?
people selectively interpret what they see on basis of interests, bg, experience, and attitudes
How does info overload serve as a barrier to effective communication?
condition in which infow exceeds an individual’s processing capacity
How does emotion serve as a barrier to effective communication?
how receiver feels at time message is received will influence how a message is interpretted
How does language serve as a barrier to effective communication?
words have multiple meanings
How does communication apprehension serve as a barrier to effective communication?
uncomfortable w/ communication through certain channel
How does gender difference serve as a barrier to effective communication?
- men emphasize status
- women talk to create connections
What component is the contingency theory missing?
environment in which a leader exists
What is the Fiedler Model?
- effect. group performane depends on proper match between leadership style and degree to which a situation gives the leader control
- for effect. leadership: must change to a leader who fits situation or change the situational variables to fit the current leader
- assumes leadership is fixed
What are the 3 situational factors identified by Fiedler’s theory?
- leader-member relations: confidence and trust in leader
- task structure: structure w/in job
- position power: leader’s ability to hire, fire, and reward
What are the 4 parts to Fiedler’s Model?
- LPC to measure whether person is task or relationship oriented
- consider situation and 3 factors
- for favorable or unfavorable conditions, task oriented works best
- for moderate conditions, relationship oriented works best
What are the positives of Fiedler’ Model?
considerable evidence supports model, especially original 8 situations are grouped into 3
What are 2 problems behind Fielder’s model?
- the logic behind the LPC
2. scores are not stable
What is the situational leadership theory?
effect. leadership depends on the follower’s “readiness” or ability and willingness to accomplish a specific task
What are 4 behaviors a leader should chose depending on the followers’ readiness?
- unable + unwilling = give clear and specific directions
- unable + willing = display high task orientation
- able + unwilling = use supportive and participatory style
- able + willing = doesnt need to do much
Define transactional leader.
traditional leader
Define transactional leader. (5)
- idealized influence
- inspirational motivation
- intellectual stimulation
- individual consideration
- inspires followers to transcend their self-interests for good of org
