Final Flashcards

1
Q

PR practitioners should expect to share what if they expect to receive support from management on a program

A

Data that helps pinpoint which messages are most effective with targeted audiences

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2
Q

In professional work, research should be applied

A

At all phases of a program

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3
Q

What does not lead to higher response rate for a questionnaire

A

Sending out reminders to respond

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4
Q

Communications audit is designed to help an organization

A

Determine communications needs, policies, practices and capabilities

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5
Q

Outcome evaluation includes measurement of messages received by target audiences t/f

A

True

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6
Q

Recall and retention measurement knows how the message moved by an individual’s attitude opinion and preference t/f

A

True

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7
Q

Job of a PR professional is to

A

Respond to reporter inquiries, arrange interviews, help journalists reach company sources

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8
Q

What is a benefit publicity has over guarantees associated with advertising

A

Third party endorsement

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9
Q

If you are seeking online publicity

A

Change how you deliver and format a news release

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10
Q

Most essential taks of PR people in the eyes of those for who PR people work is

A

Coordinate interviews for their execs

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11
Q

Key point in dealing with reporters in interviews is

A

Saying no comment is an indication you ay be hiding something

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12
Q

PR is still about building relationships t/f

A

True

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13
Q

Because consumers are more media savvy, beter educated and smarter, they expect Internet to provide more

A

More education based info

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14
Q

PR practitioner must put in mind that social media is a

A

Tool

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15
Q

Principal benefit of having a website

A

Ability to offer info to the public in a organized matter

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16
Q

What is not important on a website

A

Make website info static

17
Q

What is not a function of Facebook

A

Static information

18
Q

Charachteristics to make an email newsletter useful for customers includes

A

Send them at regular intervals

19
Q

What is not a trait of today’s employee

A

They have more loyalty than predecessors

20
Q

Most effective method of commmunications

A

Face to face

21
Q

what does S stand for in SHOC

A

Strategic

22
Q

Employees would trust MGMT more if they

A

Communicated more frequently and earlier

23
Q

Acronyms on how mangement can build trust throught communication

A

SHOC

24
Q

Is the grapevine helpful in effective employee communication

A

True

25
Q

3 important goals for building a website

A

Goal - give an accurate view of what your product represents
Interactive - how users can communicate from the site
Track the use - be able to see who your consumers are what demography they are in

26
Q

3 reason why PR use for Facebook is important

A

2 way communication, attract attention, conversation monitor

27
Q

4 ways to measure PR

A

Awareness and comprehension, recall & retention, attitude & preference, behavioral