Final Flashcards
What is Logistics?
PLAN, IMPLEMENTS, AND CONTROLS the efficient, effective flow of goods, services…
What is Place Utility
created when customers get things delivered to their DESIRED LOCATION
What are Common Carriers?
OFFER TRANSPORTATION services to all shippers at published rates, between designated locations
What is a Private Carrier and an Example?
not subject to economic regulation and typically transport goods for the company owning the carrier.
WALMART
What is LTL?
Less-Than-Truckload carriers move small packages/shipments that take up less than one truckload…
DO NOT FILL UP TRUCK
General Motors Carries
carry the majority of goods shipped in the U.S. and include common carriers; USED MOST IN THE U.S.
Specialize Carriers
TRANSPORT LIQUID PETROLEUM, household goods, agriculture commodities, building materials and other specialized items
Intermodal Transport and example
combination of various modes transportation, becoming extremely popular and makes the movement of goods more convenient and efficient
CHINA SHIP CLOTHES TO CORONADO
Cross Docking
distribution centers used to receive bulk shipments, BREAK DOWN and REPACKAGED various items into outgoing orders
Public Warehouses
for profit organizations that contract or LEASE/RENT on SHORT TERM of light manufacturing, warehousing and distribution services to other companies
What does Decentralize mean?
there are more warehouses in that location
What is a disadvantage to decentralizing?
INCREASE COST
Increase operating management
risk of warehouse supplier disruption
What is Product Positioned strategy?
LOCATE CLOSE TO SOURCE OF SUPPLY, to enable the firm to collect various goods while minimizing costs
What is 3PL?
Third Party Logistics offers transportation and warehousing services for foreign locations(OUTSOURCED)
What is Reverse Logistics?
refers to the BACKWARD FLOW of goods from customers, occurring when goods are returned
What is CRM?
Customer Relationship Management: BUILDING AND MAINTAINING PROFITABLE LONG-TERM CUSTOMER RELATIONSHIPS.
Predicting Customer Behaviors is also known as?
Customer Defection Analysis (CUSTOMER CHURN: CUSTOMER LEAVING A FIRMS) analyzes demographical information and behavioral patterns
What is Offshore Factory?
LABOR INTENSIVE MANUFACTURES products at low cost with minimum investment in technical and managerial resources
What is Lead Factory?
a source of PRODUCT and PROCESS INNOVATION AND COMPETITIVE ADVANTAGE FOR THE ENTIRE ORGANIZATION
Weighted-Factor Rating Model
used to COMPARE ATTRACTIVENESS OF SEVERAL LOCATIONS ALONG A NUMBER OF QUANTITATIVE AND QUALITATIVE DIMENSIONS
Business Cluster
GEOGRAPHICAL CONCENTRATIONS OF INTERCONNECTED COMPANIES and INSTITUTIONS IN A PARTICULAR
What is Process Integration
SHARING INFORMATION and COORDINATING RESOURCES TO JOINTLY MANAGE A PROCESS
What is the first step in the Supply chain Management Integration mode is?
IDENTIFY CRITICAL SC TRADING PARTNERS
What are 8 Supply Chain Business Processes
- Customer Relationship Management
- Customer Service Management
- Demand Management (NOT DATA MANAGEMENT)
- Order Fulfillment
- Manufacturing Flow Management
- Supplier Relationship Management
- Product Development andCommercialization
- Returns Management
What is the Silo Mentality?
ACTING ONLY IN REGARD to a single department within the firm or a single firm within the supply chain
Which activity not causing the Bullwhip Effect?
FREQUENT COMMUNICATION BETWEEN SUPPLIER AND CUSTOMER
What are the symptoms of Bullwhip Effect?
Poor capacity planning Excess Inventory Stock outs Excess Supply chain costs Demand Forecast Updating Order Batching Price Fluctuations Rationing and Shortage Gaming
What is Shortage Gaming?
SUPPLIER ALLOCATE PRODUCT IN PROPORTION TO WAHT BUYERS ORDERED. AND INFLATING THIER ORDERS TO SATISFY REAL NEEDS
What is Stockpiling?
fear of supply distribution, may choose to carry some levels of safety stock to provide desired product. WHEN CUSTOMERS THINK THAT PRICES WILL SOON INCREASE
What is a disadvantage of Traditional Business Performance Measures?
They are not linked back to the customer(Lack of customer focus)
What is Supply Chain Cash-to-Cash cycle time?
average number of days between paying for materials and getting paid for finished product
What is the Balance Scorecard’s objective?
To ALIGN ORGAINZATION’S PERFORMANCE MEASURES WITH STRATEGIC GOALS
What are the perspectives to The Balance Scorecard Framework?
Customer Perspective / NOT SUPPLIER PERSPECTIVE
Internal Business Process Perspective
Learning and Growth Perspective
Financial Perspective Ex: Dell Customer Service
What does SCOR stand for?
SUPPLY CHAIN OPERATIONS REFERENCE
What are the Keg Components to the SCOR Model?
Plan, Source, Make, Deliver, Return
NOT BILLING!
