Chp 3

Question 1

What are the keys to successful partnerships/relationships?

Answer 1

Building trust
shared vision/objectives
personal relationships
mutual benefits/needs (win-win)

Question 2

What is Supplier Performance Metrics?

Answer 2

SSQDC

Safety, Sustainability, Quality, Delivery, Cost

Question 3

What are the 2 Supplier Certification?

Answer 3

ISO 9000 and ISO 14000

Question 4

What is ISO 9000 and who seek it most?

Answer 4

management and external quality standards>

companies wanting to sell in global market

Question 5

What is ISO 14000

Answer 5

family of standards of environmental management:

Question 6

What are the 4 key points to Supplier Recognition Programs?

Answer 6

reinforces performance of suppliers
encourages improvement with all suppliers
builds trust and collaboration b/w companies
establishes best practices

Question 7

What is Supplier Relationship Management

Answer 7

extension of procurement process include automation of routine transaction, integration w/ finance n product, visibility of info n process flows, consolidation of info…

Question 8

What is the main idea behind Corporate Social Responsibility?

Answer 8

Practice of business ethics