FINAL

Question 1

what are the 7 steps of communication?

Answer 1

1. referent
2. sender and receiver
3. message
4. channel
5. feedback
6. environment
7. interpersonal variables

Question 2

what communication process is this?
““motivates one person to communicate with another”

Answer 2

referent

Question 3

what communication process is this
“one person encodes the message and other person decodes it”

Answer 3

sender and receive

Question 4

which communication process is this?
“the content of communication”

Answer 4

message

Question 5

what communication process is this?
“means of sending and receiving messages through visual, auditory, and tactile (touch) senses” Ex phone calls, text messages, or nonverbal communication

Answer 5

channel

Question 6

what communication process is this?
“message returned by receiver”

Answer 6

feedback

Question 7

what communication process is this?
““characteristics within sender and receiver that influence communication”

Answer 7

interpersonal variables

Question 8

what communication process is this?
“setting where sender and receiver interact”
examples include
noise
distractions
lack of privacy

Answer 8

environment

Question 9

what are these?
- education
- gender
- values and beliefs
- health status
- pain
- anxiety
- medication effects

Answer 9

examples of interpersonal variables; the last 3 are variables related to illness

Question 10

empowerment and autonomy both mean what?

Answer 10

assisting the patient to take charge of their own lives or encouraging patient independence

Question 11

what are the 5 dynamics components of a therapeutic relationship?

Answer 11

T; trust
E; empathy
A; autonomy
C; care
H; hope

Question 12

what are the characteristics of a therapeutic relationship?

Answer 12

acceptance
use of self
rapport
genuineness

Question 13

To establish a therapeutic relationship, three qualities must be present. Which of the following is not one of the three
qualities?
a) Confidentiality
b) Acceptance
c) Rapport
d) Genuineness

Answer 13

A

Question 14

acceptance
use of self
rapport
genuineness
are all characteristics of what?
- Watson’s transpersonal theory
- dynamics of a therapeutic relationship
- therapeutic relationship

Answer 14

Therapeutic relationship

Question 15

list the stages of the therapeutic relationship

Answer 15

• preparation stage; gather information on patient like previous or present chart’s
• orientation stage; clarify roles and set goals, build a baseline
• working stage; where most therapeutic process happens
• termination stage; end relationship professionally

Question 16

therapeutic communication includes…

Answer 16

trust
caring
empathy
empowerment
mutuality
veracity