Final Flashcards
what areas can harm effect
physical, emotional, social, spiritual
Harmful incident
results in harm to a patient
Near miss
a safety incident that did not reach the patient and therefore no harm resulted
No harm incident
A patient safety incident that reached the patient but did no cause harm
A system grounded on safety does what?
Recognizes risks and acts on them
Adverse event
unexpected and undesired effect during the process of providing care
Contributing factor
the reasons, situations, factors or latent conditions that cause an adverse event
Critical incident
A serious incident resulting in the loss of life or a body part
Disclosure
A caregivers well-defined communication process to inform the patient and their families of a safety issue
Incident
An event, process, or outcome that creates a risk for patients
Patient safety
A practice designed to promote positive patient outcomes by reducing and intercepting harmful acts
Root cause analysis
A systematic process of investigating a critical incident to determine the multiple, underlying, and casual factors
Risk
probability of danger, loss, or life-threatening injury within healthcare
Risk management
an organizational strategy designed to reduce and prevent adverse events or moderate the actual financial losses following undesired outcomes
System failure
describes the entirety of health care process, operation, or structure that causes the patient or health care workers injury or undesired outcome
Swiss cheese model
(James reason), Holes are the holes in the safeguard, Harmful events can pass through each layer of the system. It takes multiple failures to lead to a patients harm. A fault, breakdown, or dysfunction
Domino theory
(WH Heinrich), Safety events take form in falling dominos. Each time it passes through a system a domino falls causing the next to fall and the domino begins and is not stopped.
Iceberg model
(Mr Smith), Above the water are the easy things to see for example wrong sling to emergency stop not working, Just under water line is things that are uncovered with deeper investigation that are indirect like no policy, poor mechanical lift, the deeper it goes is the the root analysis like unit short staffed, budget cut
Quality improvement
A range of strategies and techniques that are designed to improve patient safety and quality across systems
4 approaches to quality improvement
- Scientific approach and evidence based
- Emphasis on system not individual people
- A team work
- Continuous
Root cause analysis Process
Gather info, initial understanding, additional information, literature review, timeline and final understanding, determine contributing factors and root causes, formulate casual statements, develop actions
Disclosure
-How incident was handled, future plans to minimize the event of occurring again, regret the event occurred
Canadian Interprofessional health collaborative framework competencies
Role clarification, team functioning, patient/family/community centred care, collaborative leadership, and inter interprofessional conflict resolution
Role clarification
Knowing your own role and the role of others, communicate roles, knowledge and skills, access others skills
Patient/Client/family/community-centred care
-supports participants/ families, educate them, listen to all parties
Team functioning
understand team development, develop a set of principles , participate in a respectful manner, establish and maintain relationship
collaborative leadership
work with others to enable effective outcomes and team process, collaborative practice, work together for quality improvement
Interprofessional communication
Listening to others, ensure common understanding, develop a trusting relationship
Interprofessional conflict
recognize conflict and work to address, safe diverse environment, many different views should be heard.
ISBARR
Identification, situation, background, assessment, recommend/request, repeat back
Identification
name, who you are and why you are calling
Background
Admitted with (only what applies)
Situation
Current condition (what it is, why it is, how to serve) why you need them
Assessment
What the problem is (changes and stability)
Recommend/Request
What should be done?
Repeat back
To conform
Team work communication principles
ISBARR, Creating a healthy work environment, Barrier to professional communication, transforming the workplace environment
Creating a healthy work environment
civility is at the heart of this, CREST, (respect, engagement, support),
Barriers to professional communication
Incivilty is the most common barrier. Related to lateral violence, horizontal violence, relational aggression, and bullying
Transforming a work environment
effective and respectful communication is one approach to establishing civility
Communication styles
Nonconfrontal, cooperative and assertive strategies
Nonconfrontal
1.Placating: avoid conflict
2. Distracting: Attempt to avoid by being disruptive
3. Computing: Emotionally detaching from conflict. Being unapproachable.
4. Withdrawing: Responding in a negative way. “whatever” or sarcastic
Cooperative and assertive strategies
- controls emotions
- Self aware
3.others oriented - Focus on the issue not personality
- Use I language
- Focus on shared interest
- monitor your nonverbal behaviour
- Brainstorm for possible solution
- Apologize
- Present yourself as equal rather then superior
- seek collaboration
What is inter professional Collaboration
everyone sharing one interest working together as a team to come up with the best patient outcomes
Patient Safety
The reduction and mitigation of unsafe acts within healthcare, best practice to lead better patient outcomes
Patient Incident
Event or circumstance that can or will result in harm
Evidence-informed practice
Professional Practice should be based on the best available research evidence applied conjunction with client preferences, context, available resources, and practitioner expertise
Steps in EIP
- reflection
- framing the question
- searching for the literature
- Critical appraisal of the research literature
- Synthesis of findings from the divergent literature
- adaption of findings to practice
- Implementation of practice change
- Evaluation
- reflection
reflect on what topic you will choose. It is important to use proper terms and thin of things as a whole
2.framing the question
Think about all the different aspects that come into play. What are the different ways you can phrase it.
PICO
P: Client, population, participants
I: Intervention
C: Comparison
O: Outcome