Final

Question 1

What is the difference between a team and a group?

Answer 1

A Group is a collection of people, where as a team is:
Typically engaged in activities with concrete tasks or clear objectives
Members work together simultaneously on a common project
Members are mutually accountable.
Members have distinct roles.
Typically composed of 3-12 individuals who interact directly (more exclusive then a group).
Interdependence is high betweengroup members.

Question 2

Stages a team development

Answer 2

1. forming - orientation: members getting to know one another
2. Storming - conflicts disagreement about roles and procedures
3. Norming - structure: establishment of rules and social relationships
4. Performing - work: focus on completing tasks
5. Adjourning - closure: completion of tasks and end of group.

Question 3

What are Kotters 8 step model

Answer 3

1. Create a sense of urgency
2. Build a guiding team
   3.create vision
3. Communicate the vision
4. remove obstades and empower others.
5. create shorter wins
6. Don’t let up
7. Create a New culture

Question 4

Go-to response in hard conversations

Answer 4

In silence:
Masking
Avoiding
Withdrawing

In violence:
Controlling
Labeling
Attacking

Question 5

Responses to change:

Answer 5

Innovators
Early adopters
Early majority
Late majority
Laggards

Question 6

Innovators

Answer 6

They make up the first 2.5%
Join when change is new, or are the ones who actually start the change

Question 7

Early adopters

Answer 7

Make up the 13.5% of the curve
Join change once they perceive benefit to do so.

Question 8

Early majority

Answer 8

Make up 34% of the curve
Join the Change when there is a productivity gain

Question 9

Late majority

Answer 9

Make up the other half of the 34% curve
Join the change when there’s plenty of help and support

Question 10

Laggards

Answer 10

Last 16% of the curve
Join the change only when they have to.

Question 11

Masking

Answer 11

Consists of understanding or selectively showing our true opinions.
Could be done in forms of sarcasm, sugarcoating, or couching.

Question 12

Avoiding:

Answer 12

Involves steering completely away from sensitive topics. Talking about others things rather then the issue at hand.

Question 13

Withdrawing

Answer 13

Palling out of a conversation altogether; exiting the conversation or the room.

Question 14

Controlling

Answer 14

Consists of coercing others to your way of thinking, by forcing your views or dominating the conversation. Could be done in forms of cutting others off, overstates facts, speaking in absolutes or using directive questions to control the conversation

Question 15

Labelling

Answer 15

Putting a label on people or ideas so we can dismiss them under a general stereotype or category

Question 16

Attacking

Answer 16

Belittling or threatening in order to win the argument.

Question 17

Idea Guy

Answer 17

Intention: For their ideas to stimulate ideas in others

Outcome: they overwhelm others, who shutdown or spend time chasing the idea du jour

Question 18

Always on

Answer 18

Intention: to create infections energy and share their point a view.

Outcome: they consume all space, and others tune them out.

Question 19

Pace starter

Answer 19

Intention: to set a high standard for quality or space.

Outcome: others become spectators or give up when they can’t keep up.

Question 20

Diminishers:

Answer 20

Typically believe that intelligence is rare, other people “need” me to figure things out, and those who don’t get it now, will never “get” it.

Question 21

Multipliers:

Answer 21

Typically believe that intelligence is continually developing, that people are generally smart and will figure it out, so they as themselves, a in what way is this person smart? what can be done to develop and grow these capabilities? “