Final

Question 1

Gestures an communicate all of the following EXEPT:

-Thoughts -requests -strong emotions -definitions

Answer 1

Definitions

Question 2

Which communication tip would apply only to face-to- face communication?

Answer 2

Acknowledging the speakerby nodding your head

Question 3

Which is notone of the emotional stages people go through when dealing with their impending death or death of a loved one?
-Denial -bargaining - acceptance - displacement

Answer 3

Displacement

Question 4

Letters, emails, phone calls, and face-to-face talking are all examples of verbal ________ of communication

Answer 4

Channels

Question 5

Which of the following statements is true?
A patients ageis not an issue when providing customer service; all patients should be treated alike.
A pharmacy tech understands that a patient’s cultural difference should have no effect on how customer service is provided
When providing car for pediatric patients, the communication process will most likely be directed toward the parent or guardian.

Answer 5

When providing care for PEDs patients, the communication prodess will most likely be directed towards the parent/guardian

Question 6

Start on

Answer 6

Question 8