Feedback Flashcards
1
Q
Valerie J Shute states that feedback needs to be (4)
NSTS
Not Sitting Today Sir
A
Non evaluative
supportive
timely
specific
2
Q
SARA model of feedback stages in order (4)
A
Shock
Anger
Resistance
Acceptance
3
Q
SBARR is what
A
technique designed to communicate critical information succinctly and briefly
4
Q
SBARR =
A
Situation (whats going on)
Background (how did we get here)
Assessment (what I think the issue is)
Recommendation (what should we do)
Response (performing action plan)
5
Q
Active failures in swiss cheese
A
Human factors
6
Q
Latent failures in swiss cheese
A
Errors waiting to occur
Insufficient staffing in NHS/ inadequate training
