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Animal Care III > Fear Free > Flashcards

Fear Free Flashcards

1
Q

what are the 3 aspects of effective communication?

A
  1. ask open ended questions
  2. reflective listening
  3. empathic statements
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2
Q

______ ________ involves taking into account the patient’s environment including sensory aspects

A

considerate approach

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3
Q

what are the 2 components of the touch gradient?

A
  1. initiating hands on contact with the patient
  2. administer treatments
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4
Q

what is an important training for puppies and kittens?

A

desensitization

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5
Q

what are the 3 categories of stressors?

A
  1. environmental
  2. physiological
  3. psychosocial
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6
Q

what are examples of environmental stressors?

A

humidity, noise, odor, pheromones

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7
Q

what are examples of physiological stressors?

A

hunger, thirst, illness

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8
Q

what are examples of psychosocial stressors?

A

unfamiliar pets, unfamiliar people, separation from owner

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9
Q

how do the body systems react to a stressor?

A

threat perceived —-> heart/respiratory rate increases —-> blood pumping

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10
Q

what are the 4 FAS responses?

A

fight, flight, freeze, fidget

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11
Q

what are the 3 categories of signs of FAS in cats/dogs?

A
  1. physiological
  2. body position
  3. vocalization
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12
Q

what are examples of physiological cat FAS signs?

A

dilated pupils, high heart rate, scanning, panting

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13
Q

what are examples of body position cat FAS signs?

A

hiding, low to the ground, tail tucked, ears pinned back

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14
Q

what are examples of vocalization cat FAS signs?

A

hissing, growling, crying

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15
Q

what are the 5 signs of a relaxed cat?

A

soft face, ears forward/up, almond shaped pupils, tail away from body, paws/legs away from body

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16
Q

what are examples of physiological dog FAS signs?

A

panting, dilated pupils, high heart rate, scanning

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17
Q

what are examples of body position dog FAS signs?

A

hiding, low to ground, baring teeth, tense

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18
Q

what are examples of vocalization dog FAS signs?

A

barking, growling, whining, crying

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19
Q

what are the 5 signs of a relaxed dog?

A

soft face, ears midway, lips relaxed, tail up/wagging, body soft/relaxed

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20
Q

reinforce means ______

A

the behavior will reocur

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21
Q

punishment means ______

A

the behavior will decrease

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22
Q

positive reinforcement

A

adding something pleasant to an interaction in hopes of a behavior increasing in frequency

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23
Q

why do we not use punishment?

A

damages human-animal bond, creates a negative association with an action/item

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24
Q

operant conditioning

A

behavior is associated with a consequence

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25
Q

classical conditioning

A

behavior is associated with a learned emotional response

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26
Q

counter-conditioning

A

changing a patient’s response to something from unpleasant to pleasant

27
Q

desensitizing

A

reducing sensitivity or reactivity to a stimulus through repeated exposure

28
Q

when does the vet experience begin?

A

at home

29
Q

what can be done to reduce FAS in the car?

A

quiet/calming sounds, avoid sudden stops, blankets, spray pheromones

30
Q

what restraint devices can be used for car safety?

A

carriers/crates, safety harnesses

31
Q

how do you desensitize a pet to a carrier?

A

leave the carrier out, leave open/take apart, use treats/pheromones, place in a common location where the pet likes to hang out

32
Q

when should a pet be desensitized to a carrier?

A

before the day of the appointment

33
Q

considerations for transporting a cat in a carrier in the car

A

cover the carrier, secure the carrier, carry from the bottom, treats/pheromones

34
Q

when should a pet be desensitized to car rides?

A

before the day of the appointment

35
Q

CSR

A

client service reps

36
Q

what is the role of a CSR?

A

give reminders/special instructions to clients, guide owners and pets upon entry

37
Q

what is the role of the CVT?

A

start the check in process, assess FAS level, communicate with vet and support staff, adjust exam procedure if needed

38
Q

considerations for going home

A

reward the pet, slow re-introduction with other pets, separate pets if sedation was used, treats/pheromones

39
Q

FAS considerations for scheduling appointments

A

ask about FAS triggers, make appointment longer if needed, remind owner of special prep

40
Q

the tech’s role in scheduling appointments

A

review schedule/history, alert reception to accommodations, call owners to answer questions

41
Q

what should be included in the waiting room?

A

quiet or soothing sounds, adequate spacing, cat and dog waiting areas separate from each other, leashes/carriers required

42
Q

considerations for staff in the waiting area

A

have treats ready, be mindful of voice volume, approach pets slowly, use touch gradient

43
Q

considerations for the scale

A

use non-slip mats, keep it clean, use baby scale for small pets, use rewards/pheromones, desensitize

44
Q

gentle control tools for the waiting area

A

treats, pheromones, blankets/towels, medication

45
Q

considerations for check out in the waiting area

A

check out in room, pet wait in room/treatment during check out, take pet to car before check out

46
Q

EMR

A

emotional medical record

47
Q

what 3 senses does considerate approach include?

A

visual, auditory, olfactory

48
Q

what are the 3 parts of patient transport through the hospital?

A
  1. plan the route
  2. separate from owner
  3. physical transport
49
Q

what are the 4 hospitalization FAS triggers?

A
  1. separation from family
  2. pain/illness
  3. procedures being performed
  4. overwhelming environment
50
Q

what are the 4 effects of stress on hospitalized patients?

A
  1. slow/delays healing
  2. inaccurate diagnostics
  3. inability to perform all necessary testing
  4. emotional toll on animal/staff/owner
51
Q

CAM

A

complementary and alternative medicine

52
Q

complementary medicine

A

practices used with conventional medicine

53
Q

alternative medicine

A

practices used in place of conventional medicine

54
Q

characteristics of CAM therapeutics

A

natural products, good for subtle/mild FAS, use before PVPs

55
Q

feline F3 pheromone

A

mimics pheromones released by mother animals
ex: Feliway

56
Q

alpha-casozepine

A

tryptic hydrolysate of milk protein
ex: Royal Canin Feline “Calm” diets, Zylkene

57
Q

L-Tryptophan

A

may increase serotonin
ex: Composure pro, ThunderWunder

58
Q

L-Theanine

A

amino acid found in green tea leaves
ex: Solliquin, Zesty Paws

59
Q

aromatherapy scents

A

lavender, chamomile, catnip

60
Q

music

A

classical, reggae, audiobooks

61
Q

pressure products

A

thundershirt, kitty burrito

62
Q

are there any studies to back up the use of CBD products?

A

no

63
Q

_____ can cause or worsen FAS

A

pain

64
Q

which PVPs are commonly used?

A

NSAIDs, Tramadol, anti-inflammatory, Gabapentin

Animal Care III (4 decks)

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