Fear Free

Question 1

what are the 3 aspects of effective communication?

Answer 1

1. ask open ended questions
2. reflective listening
3. empathic statements

Question 2

______ ________ involves taking into account the patient’s environment including sensory aspects

Answer 2

considerate approach

Question 3

what are the 2 components of the touch gradient?

Answer 3

1. initiating hands on contact with the patient
2. administer treatments

Question 4

what is an important training for puppies and kittens?

Answer 4

desensitization

Question 5

what are the 3 categories of stressors?

Answer 5

1. environmental
2. physiological
3. psychosocial

Question 6

what are examples of environmental stressors?

Answer 6

humidity, noise, odor, pheromones

Question 7

what are examples of physiological stressors?

Answer 7

hunger, thirst, illness

Question 8

what are examples of psychosocial stressors?

Answer 8

unfamiliar pets, unfamiliar people, separation from owner

Question 9

how do the body systems react to a stressor?

Answer 9

threat perceived —-> heart/respiratory rate increases —-> blood pumping

Question 10

what are the 4 FAS responses?

Answer 10

fight, flight, freeze, fidget

Question 11

what are the 3 categories of signs of FAS in cats/dogs?

Answer 11

1. physiological
2. body position
3. vocalization

Question 12

what are examples of physiological cat FAS signs?

Answer 12

dilated pupils, high heart rate, scanning, panting

Question 13

what are examples of body position cat FAS signs?

Answer 13

hiding, low to the ground, tail tucked, ears pinned back

Question 14

what are examples of vocalization cat FAS signs?

Answer 14

hissing, growling, crying

Question 15

what are the 5 signs of a relaxed cat?

Answer 15

soft face, ears forward/up, almond shaped pupils, tail away from body, paws/legs away from body

Question 16

what are examples of physiological dog FAS signs?

Answer 16

panting, dilated pupils, high heart rate, scanning

Question 17

what are examples of body position dog FAS signs?

Answer 17

hiding, low to ground, baring teeth, tense

Question 18

what are examples of vocalization dog FAS signs?

Answer 18

barking, growling, whining, crying

Question 19

what are the 5 signs of a relaxed dog?

Answer 19

soft face, ears midway, lips relaxed, tail up/wagging, body soft/relaxed

Question 20

reinforce means ______

Answer 20

the behavior will reocur

Question 21

punishment means ______

Answer 21

the behavior will decrease

Question 22

positive reinforcement

Answer 22

adding something pleasant to an interaction in hopes of a behavior increasing in frequency

Question 23

why do we not use punishment?

Answer 23

damages human-animal bond, creates a negative association with an action/item

Question 24

operant conditioning

Answer 24

behavior is associated with a consequence

Question 25

classical conditioning

Answer 25

behavior is associated with a learned emotional response

Question 26

counter-conditioning

Answer 26

changing a patient's response to something from unpleasant to pleasant

Question 27

desensitizing

Answer 27

reducing sensitivity or reactivity to a stimulus through repeated exposure

Question 28

when does the vet experience begin?

Answer 28

at home

Question 29

what can be done to reduce FAS in the car?

Answer 29

quiet/calming sounds, avoid sudden stops, blankets, spray pheromones

Question 30

what restraint devices can be used for car safety?

Answer 30

carriers/crates, safety harnesses

Question 31

how do you desensitize a pet to a carrier?

Answer 31

leave the carrier out, leave open/take apart, use treats/pheromones, place in a common location where the pet likes to hang out

Question 32

when should a pet be desensitized to a carrier?

Answer 32

before the day of the appointment

Question 33

considerations for transporting a cat in a carrier in the car

Answer 33

cover the carrier, secure the carrier, carry from the bottom, treats/pheromones

Question 34

when should a pet be desensitized to car rides?

Answer 34

before the day of the appointment

Question 35

CSR

Answer 35

client service reps

Question 36

what is the role of a CSR?

Answer 36

give reminders/special instructions to clients, guide owners and pets upon entry

Question 37

what is the role of the CVT?

Answer 37

start the check in process, assess FAS level, communicate with vet and support staff, adjust exam procedure if needed

Question 38

considerations for going home

Answer 38

reward the pet, slow re-introduction with other pets, separate pets if sedation was used, treats/pheromones

Question 39

FAS considerations for scheduling appointments

Answer 39

ask about FAS triggers, make appointment longer if needed, remind owner of special prep

Question 40

the tech's role in scheduling appointments

Answer 40

review schedule/history, alert reception to accommodations, call owners to answer questions

Question 41

what should be included in the waiting room?

Answer 41

quiet or soothing sounds, adequate spacing, cat and dog waiting areas separate from each other, leashes/carriers required

Question 42

considerations for staff in the waiting area

Answer 42

have treats ready, be mindful of voice volume, approach pets slowly, use touch gradient

Question 43

considerations for the scale

Answer 43

use non-slip mats, keep it clean, use baby scale for small pets, use rewards/pheromones, desensitize

Question 44

gentle control tools for the waiting area

Answer 44

treats, pheromones, blankets/towels, medication

Question 45

considerations for check out in the waiting area

Answer 45

check out in room, pet wait in room/treatment during check out, take pet to car before check out

Question 46

EMR

Answer 46

emotional medical record

Question 47

what 3 senses does considerate approach include?

Answer 47

visual, auditory, olfactory

Question 48

what are the 3 parts of patient transport through the hospital?

Answer 48

1. plan the route 2. separate from owner 3. physical transport

Question 49

what are the 4 hospitalization FAS triggers?

Answer 49

1. separation from family 2. pain/illness 3. procedures being performed 4. overwhelming environment

Question 50

what are the 4 effects of stress on hospitalized patients?

Answer 50

1. slow/delays healing 2. inaccurate diagnostics 3. inability to perform all necessary testing 4. emotional toll on animal/staff/owner

Question 51

CAM

Answer 51

complementary and alternative medicine

Question 52

complementary medicine

Answer 52

practices used with conventional medicine

Question 53

alternative medicine

Answer 53

practices used in place of conventional medicine

Question 54

characteristics of CAM therapeutics

Answer 54

natural products, good for subtle/mild FAS, use before PVPs

Question 55

feline F3 pheromone

Answer 55

mimics pheromones released by mother animals ex: Feliway

Question 56

alpha-casozepine

Answer 56

tryptic hydrolysate of milk protein ex: Royal Canin Feline "Calm" diets, Zylkene

Question 57

L-Tryptophan

Answer 57

may increase serotonin ex: Composure pro, ThunderWunder

Question 58

L-Theanine

Answer 58

amino acid found in green tea leaves ex: Solliquin, Zesty Paws

Question 59

aromatherapy scents

Answer 59

lavender, chamomile, catnip

Question 60

music

Answer 60

classical, reggae, audiobooks

Question 61

pressure products

Answer 61

thundershirt, kitty burrito

Question 62

are there any studies to back up the use of CBD products?

Answer 62

no

Question 63

_____ can cause or worsen FAS

Answer 63

pain

Question 64

which PVPs are commonly used?

Answer 64

NSAIDs, Tramadol, anti-inflammatory, Gabapentin