FCP PROTECTION PLAN Flashcards
TRUE OR FALSE Believe in the product we help over 1300 people cover repairs and re selects every year.
True
TRUE OR FALSE ACCIDENTAL BALLPOINT PENS ,RIPS TEARS, AND SEAMS ARE PROT
TRUE
Describe putting fcp on every quote.
Customers will settle on a dollar amount they are willing to spend when they see a quote, build into the quote….you can always remove it with them Always attach brochure to every quote.
Describe what is covered under the plan on Fabric ,leather and vinyl furniture. There is 6
1- Household food and beverage stains 2-Accidental puncture,cut ,tear or rip 3- Cracking or peeling of all leather in seating areas 4-All moving parts of reclining furniture and power units 5-All seam seperation on seating areas . 6-Nail polish,ballpiont pens
Describe what is covered under the plan on wood products. There is 5
1-Household food and beverage stains 2-Fading from sun exposure 3-Accidental dents gouges or cracks that penetrate through the top of the table 4-Failure of assembled joints 5-Peeling of the finish of solid wood or veneer tops that occurs on spills of food or drink
Explain ask early, ask often
Plant the seed for the benefit early during you presentation of warranty. This qualifies for our in home service program which our own people service.
Describe putting fcp on every quote.
Customers will settle on a dollar amount they are willing to spend when they see a quote, build into the quote….you can always remove it with them Always attach brochure to every quote.
Explain the reselecting process for Fcp?
If we can not fix. You will get a matching piece credit you purchased and all matching pieces. So if you have a reslection on a sofa, and you purchased a loveseat and recliner too. YOU WILL GET OF THEM ALL REPLACED!!
TRUE or FALSE Always sell at the top tier pricing
True
What is the last bullet !!!
If you don’t use it you wont lose it. After the 4 years.
