FCA Outcomes & Principles

Question 1

Outcome 1

Answer 1

Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture

Question 2

Outcome 2

Answer 2

Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly

Question 3

Outcome 3

Answer 3

Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale

Question 4

Outcome 4

Answer 4

Where consumers receive advice, the advice is suitable and takes account of their circumstances

Question 5

Outcome 5

Answer 5

Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect

Question 6

Outcome 6

Answer 6

Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint

Question 7

Principle 1: Integrity

Answer 7

A firm must conduct its business with integrity

Question 8

Principle 6: Customers’ Interests

Answer 8

A firm must pay due regard to the interests of its customers and treat them fairly

Question 9

Principle 7: Communications with Clients

Answer 9

A firm must pay due regard to the information needs of its clients and communicate information to them in a way which is clear, fair and not misleading

Question 10

Principle 8: Conflicts of interest

Answer 10

A firm must manage conflicts of interest fairly both between itself and its customers and between a customer and another client

Question 11

Principle 9: Customers; Relationships and Trust

Answer 11

A firm must take reasonable care to ensure the sustainability of its advice and discretionary decisions for any customer who is entitled to rely upon its judgement