Facilitation & Change Flashcards
1
Q
What are the 4 phases of the team clock?
A
Forming - curious, distant, polite
Storming - disagreement, alliances, confrontation, conflicts
Norming - roles clear, tasks distributed, feedback culture, start working
Performing - support, teamwork, positive results
2
Q
What should a GIVER of feedback remember?
A
‘I’ statements
Honesty
Constructive
Hamburger
Instantly
3
Q
What should a RECEIVER of feedback remember?
A
Listen
Not defensive
Appreciative
Ask for clarity
Feedback is a gift - don’t justify
