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6-Sigma Green Belt > Define Phase > Flashcards

Define Phase Flashcards

1
Q

What question is the DEFINE phase answering?

A

What is the problem?

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2
Q

What document is created during the DEFINE phase?

A

Project Charter

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3
Q

What are the main parts of the project charter? Describe each one.

A

Business Cause: compelling reason for management & employees, why and why now? What is the urgency?
Problem: customer pain
Goal: problem statement mirrored, positive, SMART, no causes, no solutions
Timeline: 90-120 days
Team: Roles & Responsibilities
Scope: what is & is not in scope
Benefits
Customer Requirements

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4
Q

What are SMART goals?

A

Specific, measurable, accepted/achievable, relevant/realistic, time-based

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5
Q

What tool is used to determine roles & responsibilities?

A

RACI

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6
Q

What does RA(S)CI stand for? Define each.

A

Responsible - ‘Doer’ (team, GB/BB, MBB)
Accountable - Sponsor
Supportive
Consulted - help & support
Informed - receiving info

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7
Q

What tools are used to determine the scope of the project?

A

In/Out frame
SIPOC
MGP

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8
Q

What does SIPOC stand for?

A

Supplier
Inputs
Process
Outputs
Customer

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9
Q

What is SIPOC used for?

A

Used in determining the project scope. It provided a high-level process view.

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10
Q

When creating a SIPOC table, in which order is the table created?

A

POCIS - Process, Output, Customer, Input, Supplier

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11
Q

What are the 2 measurements used in a Risk matrix?

A

Probability of Occurrence vs. Impact on Project

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12
Q

What is Tool 1?

A

Converts customer requirements/VOC (Voice of Customer) to CTC’s/CTB’s/CTQ’s (Critical to Customer/Business/Quality)

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13
Q

What does CTC stand for?

A

Critical to customer

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14
Q

What does CTB stand for?

A

Critical to business.

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15
Q

What does CTQ stand for?

A

Critical to Quality

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16
Q

When defining CTC’s, what wording is used at the beginning?

A

Each & every…

17
Q

What items are required in the gate review for the DEFINE phase?

A

Project charter
In/Out frame
SIPOC
Project Management (Risk Matrix, Timeline)
Tool 1 (CTCs)
Go/No Go

18
Q

What is the max number of process steps in a SIPOC table?

A

5-7 max

19
Q

What does MGP stand for? What is it used for? Describe the parts.

A

Multi Generational Plan - it’s used to help you decide if you should do projects in parallel or in sequence.

Gen1 - stop the bleeding
Gen2 - take the offensive
Gen3 - attain leadership

Can adjust the scope in/out frame for each generation.

Don’t try to boil the ocean!

20
Q

How do you ensure project success in the define phase?

A

Risk management and stakeholder management.

21
Q

Describe a risk management table. What are the axis and steps?

A

Probability vs. impact.
1. Identification
2. Analysis
3. Evaluation
4. Treatment

22
Q

Describe stakeholder management and the steps.

A

Rank each stakeholder as — - o + ++

  1. Identification
  2. Rate Attitude
  3. Why resisting
  4. Derive actions
23
Q

How do you determine customer requirements?

A
  1. Ask customer for feedback.
  2. Concert real VOCs to specific CTCs.
  3. Kano Model
24
Q

Describe the KANO model. What is it’s purpose?

A

Used to understand customer’s requirements.

Satisfiers - “good enough,” things customer is willing to pay for. Fancy car vs. not a fancy car.

Dissatisfiers - “must deliver,” missing steering wheel

Delighters - “not expected,” pay customer’s insurance for 5 years, caution: becomes expectation over time.

25
Q

Let’s talk about the project kickoff meeting. What is it’s purpose? Who joins?

A

Purpose: official project start & 1st meeting with the team - onboarding & informing

Who?
Mandatory - sponsor, team, GB/BB
Optional - stakeholders, process owner (if not part of team), coach/MBB

26
Q

What is the agenda of the kick-off meeting?

A

Agenda:
1. Opening & welcome
2. Describe need for project
3. Warmup/Ice Breakers
4. Introduction to 6-sigma
5. Agree on scope
6. Derive CTCs (Tool 1)
7. Derive output measurements (Tool 2) (optional since not technically part of the Measure phase)
8. Outlook/Next Steps
9. Closure

27
Q

How long should a kick-off meeting take?

A

~2 hours

28
Q

What is the challenge with project management?

A

“OTOBUS” On time, on budget, on specification

29
Q

What are the 6 elements of project management? Describe each one.

A
  1. Activity planning - kick off meeting, phases, agenda, etc.
  2. Time planning - Ghantt charts & visualizations
  3. Resource planning - RA(S)CI - only 1 person can be accountable
  4. Budget planning
  5. Risk Management - Probability vs. Impact
  6. Change management - stakeholder analysis

6-Sigma Green Belt (7 decks)

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