Examples

Question 1

quality service

Answer 1

• Refund processed whilst multiple customers waiting.
• Requires assistant manager’s approval.
• Communicate with multiple customers + explain situation.
  ‘ E.g ask to serve customer behind whilst waiting for that manager - whereabouts gather headset

-Explain - communicate concisely
- decisive - able to make decisions quickly and effectively.
- Service focussed - Most appropriate course of action + manage customer expectations.

Question 2

Effective decisions

Answer 2

• Practice papers AS biology
• found wasn’t getting maximum marks for Qs.
• approach lecturer
• Clarified what examiner’s were looking for and showed how reduce answers
• relevant information rather than write down everything.
• Correct systematic error in question answering technique.

Preventer
Decisive - confident using initiative to take action.

Question 3

Communicating and influencing

Answer 3

• Group presentation AS Ps - investigate 2 different studies into the effects of talking therapies in neurodiverse individuals.
• Asked to represent numerical data - easily interpreted.
• Suggest - use histogram - clearly illustrate distribution data + Box plot - easily compared.
• Quickly draw observations + evaluate what this meant in terms of our investigation.

Problem solver
Influencer
Strategic

Question 4

Delivering at pace

Answer 4

Organised - AS rev.
- beginning of each week review my calendar
- allocate time to diff. tasks
- enable meet goals in tight time frames.

Adaptable - diff. roles at work, e.g. Cafe: multiple tasks inc. ans customer requests - prioritise - dealing with most urgent concern first by considering the nature of the request.
E.g. if requires more time - last

Question 5

Changing and improving

Answer 5

Innovative - test diff. revision strategies
e.g. trialing different platforms (flash card apps) and info. sources (best websites).

Problem solver - evaluating a practical
- use unfamiliar computer software to present findings
- ask for help from classmates to navigate

Question 6

Seeing the bigger picture

Answer 6

Strategic - gateshead harriers - relay 400m track
- identify which individual was best suited to each position.
1st - person who’s least likely to false start - disqualified
3rd - rather be on straight than corner - shortest - theoretically - accelerate faster as less time for leg to fully extend.
Taller - better for speed.

Focus on mission/ visionary mindset - fundraiser for SOS children’s villages india, planned parenthood - abortion, birth control
- important to me - own rights, close to home.

Question 7

Developing self and others

Answer 7

Scouts - team activities - tents
- approach for feedback
- consolidate learning by sharing method with other members

Explainer - ESOL volunteer adapt thoughts

Question 8

Leadership

Answer 8

group college presentation

Catalyst - giving suggestions
Challeneger - Advocating for less confident members in group
Influencer