exam topics Flashcards
A project manager has just completed a fixed-price project, and the stakeholder is unhappy with the result. What should the project manager do?
A. Speak with the team’s manager to get extra hours from the team.
B. Explain to the stakeholder that any modifications require additional budget.
C. Review the missed program deliverables with the project team.
D. Review the project charter for the project approval criteria.
Correct Answer: D
A final iteration is underway, and a project team is about to complete development. Planning for the product release is about to start. One stakeholder raised a concern about the product not being compatible with a new technology that has been adopted in the market.
How should the project manager address this issue?
A. Proceed with product delivery as planned and start a new requirement analysis for the next iteration.
B. Stop the product release and start adding new user stories to the product backlog for any new requirements.
C. Assess the business value impact and review the product roadmap to include any changes.
D. Schedule a retrospective to understand why the new requirement was not included in product backlog previously.
Correct Answer: C
A project is nearing completion. The sponsor is already asking the project management office (PMO) when the project manager will be assigned to host a planning session for a new initiative.
What should the project manager do next?
A. Review organizational process assets (OPAs) for clarity. B. Consult the project charter for next steps. C. Confirm the definition of done (DoD) has been met. D. Document lessons learned before closing.
Correct Answer: B !!
At the closing phase of the project, the project manager sends the completion reports to the client as a formal written document, indicating that the contract has been completed. The client refuses to approve the document since the defect rate is 0.1%. The project manager insists that it is an acceptable rate as the standard defect rate of the industry is 0.15%.
What should have been done to avoid this situation?
A. The project manager should have reviewed the standard industry defect rate. B. The Manage Quality process should have been appropriately conducted. C. The acceptance criteria should have been properly defined in the contract. D. The client requirements should have been clearly defined in the contract.
Correct Answer: C
A project manager works for a large global company. The project manager is leading a project where the expected business value is to improve the company’s image and reputation. During the project’s closing phase, the project manager realizes that there is still a negative perception about the company’s brand.
What should the project manager have done to prevent this?
A. Reviewed previous projects' lessons learned and applied them to this project B. Increased the number of project resources to ensure attainment of the business value C. Asked for additional time to achieve the project goals and increase business value D. Monitored progress in achieving the business value throughout the project
Correct Answer: D
A project is coming to a close, and the experienced project team members will be moving on to the next project. Who is responsible for ensuring that the appropriate knowledge transfer is done prior to project closure?
A. The stakeholders need to ensure they have received sufficient knowledge transfer for ongoing support after the project handover. B. The project manager must ensure that the knowledge transfer occurred and that this is also included in the organizational process assets (OPAs). C. The project team members need to ensure they have supplied sufficient knowledge transfer. D. The project sponsor must ensure all knowledge transfer is completed before project closure.
Correct Answer: B
A company has rolled out the latest retail management system, and the project has been handed over to operations. The operations team finds that many of the day-to-day requirements are not covered in the system, and support for the project has limited hours. The project team has dissolved and the contract resources are no longer working on the project. As a result, the operations team has been facing numerous customer issues.
What should the project lead have done initially to avoid this situation?
A. Reviewed the project management plan B. Involved operations stakeholders during planning C. Created a detailed operations manual D. Increased support hours for the hours of operation
Correct Answer: B
A large construction project is progressing well as per the project objectives. The project manager would like to report the project’s value to the project sponsor and seek the next phase of funding closure.
What should the project manager do?
A. Ensure a measurement system is in place like earned value analysis (EVA) to track project value for the project sponsor. B. Create a detailed project report on successes and challenges for the project sponsor. C. Submit a detailed report on the cost budget vs. the cost actuals as the project sponsor will want to know more about finances. D. Arrange a site visit to show the project sponsor the construction progress in person.
Correct Answer: C !!
A new project manager takes over a completed project where all deliverables were accepted by the customer. The customer is unhappy that the project was over budget and of poor quality.
What should the project manager conduct?
A. Procurement audit B. Cost-benefit analysis C. Lessons learned meeting D. Trend analysis
Correct Answer: A
What tool should the project manager use to demonstrate to the customer that the final product meets the business needs?
A. Work breakdown structure B. Project scope statement C. Requirements traceability matrix D. Project management plan
Correct Answer: B
A project manager is preparing a project closure presentation for stakeholders. One stakeholder has a history of refusing to sign off on project closures.
What should the project manager do prior to the presentation?
A. Talk to the stakeholder to understand any concerns. B. Ask all stakeholders to review a detailed report of project results. C. Prepare a response to that stakeholder's most likely points of concern. D. Ask the project sponsor to intervene with that stakeholder.
Correct Answer: A
A joint venture project is waiting for legal closure. Further evaluation reveals that it critically conflicts with the agreement from another joint venture.
What should the project manager do next?
A. Identify other project scenarios that do not conflict with the existing agreement. B. Notify the project sponsor, and recommend that the project be postponed until further review. C. Inform the project sponsor, escalate the issue to the legal department, and update the risk register. D. Continue with project closure while maintaining good communications with both joint ventures.
Correct Answer: C
A project to build a residential building complex is nearing completion, and many of the units have been purchased. Some buyers raise complaints about defects in their units, such as cracks in the walls and leaks in the plumbing.
How should the project manager address the defects in the project closing meeting?
A. Announce that defects within the project's scope will be fixed. B. Communicate that work will continue until all defects are fixed. C. Convey that identified defects will be handled by the change control board (CCB). D. Close the project and discontinue all work.
Correct Answer: A
During the implementation phase of a project, a senior business stakeholder asks that the risk assigned to them be closed because they are moving to a different position and the risk has not materialized.
What should the project manager do first?
A. Close the risk because the request came from the risk owner. B. Reassess the risk and consider demoting it as there is no impact so far. C. Share the existing risk by transferring it to another Project team member. D. Create an issue in the issues log and discuss the risk with the sponsor.
Correct Answer: B !!
A pilot project is ready to close and the project team wants to capture the challenges that were overcome and the opportunities for future work. Where will they document this information?
A. Organizational process assets updates B. Work performance report C. Project management plan D. Lessons learned register
Correct Answer: D
