EXAM REVISION - ALL CARDS

Question 1

What does the RCVS Code of Professional Conduct set out?

Answer 1

….Veterinary Nurses professional responsibilities and standards of professional practice.

Question 2

RVN’s have a professional responsibility to…..

Answer 2

• animals
• clients
• the profession
• the team
• the RCVS
• the public

Question 3

Principles of practice are the ____________ and ____________ expected of an RVN.

Answer 3

Qualities & Characteristics

Question 4

List the 5 principles of practice:

Answer 4

1. Professional competence
2. Honesty & Integrity
3. Independence & Impartiality
4. Client Confidence & Trust
5. Professional Accountability

Question 5

CPD stands for?

Answer 5

Continual Professional Development

Question 6

What are the Mandatory CPD requirements an RVN must adhere to?

Answer 6

• 15hrs per year
• planned, recorded & reflected

Question 7

The Veterinary Surgeons Act 1966 includes…..

Answer 7

The code of professional conduct and schedule 3 procedures.

Question 8

The Animal Welfare Act 2006 states….

Answer 8

That we must make animal welfare our first priority.

Question 9

List some relevant legislation:

Answer 9

• Health & Safety at Work Act 1974
• The Veterinary Medicines Regulations 2013
• The Misuse of Drugs Act 1971
• The Misuse of Drugs Regulations 2001
• COSHH 2002
• Hazardous Waste Regulations 2005
• The Equality Act 2010

Question 10

The Equality Act 2010 provides…

Answer 10

a legal framework to protect the rights of individuals and advance the equality of opportunity for all.

Question 11

How many characteristics are protected under The Equality Act 2010?

Answer 11

9

Question 12

What are the 9 protected characteristics under The Equality Act 2010?

Answer 12

age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership, pregnancy and maternity.

Question 13

Define: Misconduct

Answer 13

When a professional person behaves in an improper, inappropriate or unacceptable way. Such as:
- stealing/theft, under influence of alcohol/drugs at work, doing more than allowed.

Question 14

FACT: Breaching the code of conduct = misconduct

Answer 14

True

Question 15

Define: Negligence

Answer 15

This is usually done without intent, the opposite to Misconduct. Such as……
- burning injuries from heating devices, trauma from inadequate bandaging, accidental administration of a drug at an incorrect dosage.

Question 16

Outline the 3 stages of the disciplinary procedure:

Answer 16

1. Investigating and Assessment
2. Preliminary Investigation Committee
3. Disciplinary Comittee

Question 17

What happens at stage 1 of the disciplinary procedure?

Answer 17

a case manager is assigned to gather info. Examiner in case group makes decision based on fitness to practice.

Question 18

What happens at stage 2 of the disciplinary procedure?

Answer 18

investigation committee meet privately to assess fitness to practice. consider mitigating factors (CPD & Insurance). Concerns re mental health and dealt with here too. Case can be closed here.

Question 19

What happens at stage 3 of the disciplinary procedure?

Answer 19

formal public hearing, may end in suspension or removal from the register. only serious cases reach this stage.

Question 20

How can you support a client during euthanasia?

Answer 20

• keep noise to a minimum where possible (use a dedicated room)
• make staff aware
• provide tissues
• light a memory candle
• home visits if requested by the client
• treat tub for the owner to give to the animal.
• ask for payment before procedure
• condolence cards and mementos (paw prints etc…)

Question 21

Suggest some examples of one-way communication:

Answer 21

Brochures, flyers, leaflets & advertisements.
Words must be clear.
Proofread (SPAG)

Question 22

Suggest some examples of two-way communication:

Answer 22

Emails, face-to-face, phone calls, video calls…
Spoken words, body language, tone of voice.
Able to check/clarify, ask questions…

Question 23

Suggest some barriers for two-way communication:

Answer 23

Languages, cultural, disabilities, time…

Question 24

Face-to-face communication can be fulfilled through consults and video calls. What are some issues with this?

Answer 24

• time consuming
• not accessible to all
• hard for some to understand (use of face masks etc..)

Question 25

What should be considered when speaking over the phone?

Answer 25

Tone of voice and speaking clearly.

Question 26

Verbal communication ADVANTAGES:

Answer 26

fast, easier to check understanding, easier to clarify meaning, easier to maintain confidentiality, visual cues, personal touch, can be more persuasive, useful in difficult situations.

Question 27

Verbal communication DISADVANTAGES:

Answer 27

easy for speaker to make verbal-error, no record-lack of accountability, easily forgotten.

Question 28

Written communication ADVANTAGES:

Answer 28

Concise, provides record, easier to remember, provides time to form a response, more formal (some situations), useful for giving bad news (for sender).

Question 29

Written communication DISADVANTAGES:

Answer 29

Time consuming, can't guarantee confidentiality, lacks personal touch, unable to check/clarify meaning.