Exam Review (wk. 5-11) Flashcards
what are the 3Ps
People (social people)
Planet (environmental planet)
Profits (economic:profit)
What type of business does Woody Harison invest in?
Woody Harrelson’s tree-free paper project
Hemlock (3D printers) & the 3Ps (are they susainable?)
near zero waste
common materials : ABA & PLA
What is a P.O.?
electronic or paper document
Who is responsible for it Scheduling?
P.M (project Manager)
What type of document generated by the printer generated a paper trail associated by a certain job, accepted by the seller creates a contract to bid on both parties?
P.O.
What is CAD scheduling and how can it help?
Computer Aided Design
What are backward and forward scheduling and when are they used?
backward = based on when job must be delivered
forward= based on date project starts
What are the 4 ways to schedule?
handwritten
Gantt Chart
large schedule board
computer software (CAD)
what are the 3 types of delivery dates
1 - drop dead date (legal doc)
2- regular turnaround (10 business days)
3- Filler
What are the basic concepts of quality systems?
Customer Satisfaction
Tools (measure quality)
Processes (improve quality)
Thinking (philosophy of operating)
What is Six Stigma?
- reducing variation and improving design (statistical analysis)
- ideal goal-99.99966% defect free
- can tolerate a shift of 1.5 std. deviations (1.5σ)
What is lean manufacturing?
1 - Less water & streamline operations (value added activity)
2 - optimum quality
3 - respect for ppl (TQM)
TQM 7 principles?
- meeting cust. needs
- cover all parts of the org
- including everyone
- examining all the costs related to quality - get right the first time
- developing systems and procedures
- develop continuous process of improvement
What does the analyze step of the Six Stigma DMIAC cycle ask?
What are root causes for our problems?
What are the Six Stigma DMIAC cycles? (5)
Define
measure
analyze improve
control
The “ramp” in the PDCA cycle diagram in TQM signifies:
standardization & continuous improvement
PDCA method stands for?
plan
do
act
check
What independent and non-government run international association promotes standards?
- ISO standards
- ISO 9000
- 165 member countries
What does DPMO mean to Six Sigma?
defects per million oppourtunities
TQM popularized by _________ after ________ implemented in _________
Edward Deming
WW2
Japan
5 categories of performance measures?
Effectiveness Efficiency Quality Timeliness Productivity
What does PIA stand for?
printing industry of america ratios
What are the 2 types of performance metrics
KPI - key performance indicators
PIA - Performance Benchmarks
According to PIA/GATF ratios, what is the largest major cost item for a printer?
PAPER - 1 in 5 sales
what do KPIs do?
quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization
What are PIAs
based on industry standards that helps evaluate your performance vs. industry profit leaders
(wk 9) Joe (guest speaker) works for IMS, who are they and who are their clients?
IMS is a broker.
they don’t do prints but provide resources
What are the great service tips? (wk. 9)
make it constant and consistent
- make it real
- make it reciprocal
- make it yours
What was the cheese story about?
cheese is a metaphor for what we want to have in life
Cheese characters
- scurry-first to react to find new cheese
- sniff-fast to follow scurry to new cheese
- haw-after much difficulty, he realizes his errors and laughs. he eventually finds new cheese, progressing through the maze and writes what he learns about change and hopes Hem, his friend will find his way.
- hem-remains hemmed by his comfort and fears and is left behind
cheese lessons
- it’s hard to recognize change
- it’s easier to move with change
- trust your instincts
Ontario Employment Standards Act
> law that sets the minimum standards for workplaces in Ontario
What is the CPISC ?
(Canadian Printing Industries Sector Council)
What does the CPISC do?
strategies for skill development on a national level within print industry
> mission: develop and maintain a skilled workforce
> CPISC skill sets :
operational (specific to job functions)
core (broad based knowledge)
basic (essential to every job)
Performance Evaluation is a formal _______ evaluation
periodic
What is the NAPL? (wk. 11)
National Association for Printing Leadership
in a survey, the most trusted sources in making capital investment decisions were from
own experience/expertise 84.2%
- peer groups 50.8%
- associations 41.7%
