Exam Review (wk. 5-11)

Question 1

what are the 3Ps

Answer 1

People (social people)

Planet (environmental planet)

Profits (economic:profit)

Question 2

What type of business does Woody Harison invest in?

Answer 2

Woody Harrelson’s tree-free paper project

Question 3

Hemlock (3D printers) & the 3Ps (are they susainable?)

Answer 3

near zero waste

common materials : ABA & PLA

Question 4

What is a P.O.?

Answer 4

electronic or paper document

Question 5

Who is responsible for it Scheduling?

Answer 5

P.M (project Manager)

Question 6

What type of document generated by the printer generated a paper trail associated by a certain job, accepted by the seller creates a contract to bid on both parties?

Answer 6

P.O.

Question 7

What is CAD scheduling and how can it help?

Answer 7

Computer Aided Design

Question 8

What are backward and forward scheduling and when are they used?

Answer 8

backward = based on when job must be delivered

forward= based on date project starts

Question 9

What are the 4 ways to schedule?

Answer 9

handwritten
Gantt Chart
large schedule board
computer software (CAD)

Question 10

what are the 3 types of delivery dates

Answer 10

1 - drop dead date (legal doc)
2- regular turnaround (10 business days)
3- Filler

Question 11

What are the basic concepts of quality systems?

Answer 11

Customer Satisfaction
Tools (measure quality)
Processes (improve quality)
Thinking (philosophy of operating)

Question 12

What is Six Stigma?

Answer 12

• reducing variation and improving design (statistical analysis)
• ideal goal-99.99966% defect free
• can tolerate a shift of 1.5 std. deviations (1.5σ)

Question 13

What is lean manufacturing?

Answer 13

1 - Less water & streamline operations (value added activity)
2 - optimum quality
3 - respect for ppl (TQM)

Question 14

TQM 7 principles?

Answer 14

• meeting cust. needs
• cover all parts of the org
• including everyone
• examining all the costs related to quality - get right the first time
• developing systems and procedures
• develop continuous process of improvement

Question 15

What does the analyze step of the Six Stigma DMIAC cycle ask?

Answer 15

What are root causes for our problems?

Question 16

What are the Six Stigma DMIAC cycles? (5)

Answer 16

Define
measure
analyze improve
control

Question 17

The “ramp” in the PDCA cycle diagram in TQM signifies:

Answer 17

standardization & continuous improvement

Question 18

PDCA method stands for?

Answer 18

plan
do
act
check

Question 19

What independent and non-government run international association promotes standards?

Answer 19

• ISO standards
• ISO 9000
• 165 member countries

Question 20

What does DPMO mean to Six Sigma?

Answer 20

defects per million oppourtunities

Question 21

TQM popularized by _________ after ________ implemented in _________

Answer 21

Edward Deming
WW2
Japan

Question 22

5 categories of performance measures?

Answer 22

Effectiveness
Efficiency 
Quality 	
Timeliness 
Productivity

Question 23

What does PIA stand for?

Answer 23

printing industry of america ratios

Question 24

What are the 2 types of performance metrics

Answer 24

KPI - key performance indicators

PIA - Performance Benchmarks

Question 25

According to PIA/GATF ratios, what is the largest major cost item for a printer?

Answer 25

PAPER - 1 in 5 sales

Question 26

what do KPIs do?

Answer 26

quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization

Question 27

What are PIAs

Answer 27

based on industry standards that helps evaluate your performance vs. industry profit leaders

Question 28

(wk 9) Joe (guest speaker) works for IMS, who are they and who are their clients?

Answer 28

IMS is a broker.

they don’t do prints but provide resources

Question 29

What are the great service tips? (wk. 9)

Answer 29

make it constant and consistent

• make it real
• make it reciprocal
• make it yours

Question 30

What was the cheese story about?

Answer 30

cheese is a metaphor for what we want to have in life

Question 31

Cheese characters

Answer 31

• scurry-first to react to find new cheese
• sniff-fast to follow scurry to new cheese
• haw-after much difficulty, he realizes his errors and laughs. he eventually finds new cheese, progressing through the maze and writes what he learns about change and hopes Hem, his friend will find his way.
• hem-remains hemmed by his comfort and fears and is left behind

Question 32

cheese lessons

Answer 32

• it’s hard to recognize change
• it’s easier to move with change
• trust your instincts

Question 33

Ontario Employment Standards Act

Answer 33

> law that sets the minimum standards for workplaces in Ontario

Question 34

What is the CPISC ?

Answer 34

(Canadian Printing Industries Sector Council)

Question 35

What does the CPISC do?

Answer 35

strategies for skill development on a national level within print industry
> mission: develop and maintain a skilled workforce

Question 36

> CPISC skill sets :

Answer 36

operational (specific to job functions)
core (broad based knowledge)
basic (essential to every job)

Question 37

Performance Evaluation is a formal _______ evaluation

Answer 37

periodic

Question 38

What is the NAPL? (wk. 11)

Answer 38

National Association for Printing Leadership

Question 39

in a survey, the most trusted sources in making capital investment decisions were from

Answer 39

own experience/expertise 84.2%

• peer groups 50.8%
• associations 41.7%