exam review module 10 Flashcards
resources
a general term that incorporates human resources, natural resources, and financial resources
management
the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources
planning
a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives
organizing
a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization’s goals and objectives
leading
creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization’s goals and objectives.
controlling
a management function that involves establishing clear standards to determine whether or not organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not
vision
an encompassing explanation of why the organization exists and where it is trying to head
mission statement
an outline of the fundamental purposes of an organization
goals
the broad, long-term accomplishments an organization wishes to attain.
objectives
specific, measurable, short-term statements detailing how to achieve the organization’s goals
SWOT analysis
strengths, weaknesses, opportunities, and threats.
strategic planning
the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
tactical planning
the process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done.
operational planning
the process of setting work standards and schedules necessary to implement the company’s tactical objectives.
contingency planning
the process of preparing alternative courses of action that may be used if the primary plans do not achieve the organization’s objectives
crisis planning
involves reacting to sudden changes in the environment
decision making
choosing among two or more alternatives
problem solving
the process of solving the everyday problems that occur. Problem solving is less formal than decision making and usually calls for quicker action.
brainstorming
: generating as many solutions to a problem as possible in a short period of time with no censoring of ideas.
PMI
creative thinking strategy that lists all the pluses, minuses and interesting points for a solution in separate columns.
organization chart
a visual device that shows relationships among people and divides the organizations work; it shows who is accountable for the completion of specific work and who reports to whom.
top management
highest level of management, consisting of the president and other key company executives, who develop strategic plans
middle management
the level of management that includes general managers, division managers, and branch and plant managers, who are responsible for tactical planning and controlling
supervisory management
managers who are directly responsible for supervising workers and evaluating their daily performance
