exam review 3 Flashcards
Structures that group together jobs and activities that are part of the same processes are called ___ structures.
process
Matrix
customer
product
geographical
Process
A(n) ___ is a form of organization based on logic, order, and the legitimate use of formal authority.
ethical culture
rational structure
authoritative organization
bureaucracy
adaptive structure
Bureaucracy
Which is not a tip regarding how to empower others?
let others put their ideas and solutions into practice
create an environment of cooperation, trust, and shared ownership of goals
provide employees with information and responsibility
provide close supervision and tight control
encourage others to take initiative and make decisions
Provide close supervision and tight control
Physiological needs can be fulfilled with all of the following outcomes except
safe working conditions.
refreshment breaks.
rest.
reasonable work hours.
physical comfort on the job.
Safe working conditions
Potential advantages of network structures include which of the following?
-Companies can operate with fewer full-time employees and less complex internal systems.
-Companies can reduce overhead costs and increase operating efficiency.
-Companies can operate across great distances.
-All of the above are potential advantages of a network structure.
-None of the above is a potential advantage of a network structure.
All of the above are potential advantages of a network structures
The ___ is a performance appraisal method that uses a rank ordering, paired comparisons, or a forced distribution to formally compare one person’s performance with that of one or more others.
critical-incident technique
multi-person comparison method
graphic rating scales method
behaviourally anchored rating scales method
360º feedback method
Multi-person comparison method
From the interviewer’s perspective, interviews can fail for all of the following reasons except
the interviewers talk too much.
the interviewers’ personal biases prevent an applicant’s capabilities from being fully considered.
the interviewers ask the wrong things.
the wrong people do the interviewing.
line managers do the interviewing.
Line managers fo the interviewing
Potential disadvantages of functional structures include all of the following except.
provides for clear career paths.
narrow view of performance objectives.
sense of cooperation and common purpose tends to break down.
too many decisions referred upward in the organizational hierarchy.
difficulties in pinpointing responsibilities for cost containment, product or service quality, timeliness, and innovation.
Provides for clear career paths
When an organization chart shows vice presidents of marketing, manufacturing, finance, and human resources reporting directly to the president of a company, the top management group is organized as a ___ structure.
divisional
matrix
horizontal
functional
vertical
Functional
Which of the following statements about the implications of motivation is incorrect?
-An unmotivated person does not work hard at a job.
-A highly motivated workforce is essential for organizations to consistently achieve high-performance outcomes.
-A manager who leads through motivation creates conditions under which other people are consistently inspired to work hard.
-Understanding motivation and applying motivational concepts are incidental to exercising effective leadership in inspiring people to work hard.
-A highly motivated person works hard at a job.
Understanding motivation and applying motivational concepts are incidental to exercising effective leadership in inspiring people to work hard
A(n) ___ of leadership emphasizes task over people, keeps authority and information within the leader’s tight control, and acts in a unilateral command-and-control fashion.
autocratic style
good old-fashioned style
moral style
democratic style
laissez-faire style
Autocratic style
When Laura, a manager in a department store, tells someone to do something and refers to the fact that she is the boss and therefore the other person must do as asked, she is trying to use ___ power to influence the other person’s behaviour.
formal
coercive
personal
legitimate
referent
Legitimate
Which of the following would not be considered a source of position power for a manager?
being a high-ranking executive in the company
the ability to recommend disciplinary action for subordinates
the ability to give special monetary rewards to deserving subordinates
possession of a charismatic personality
the flexibility to schedule some subordinates into the most desirable job assignments
Possession of a charismatic personality
Interviews can be difficult for job applicants, if the applicants ___.
are unprepared
are poor communicators
lack interpersonal skills
a and b
a, b, and c
a, b, and c
The components of emotional intelligence include all of the following except
-the ability to understand one’s own moods and emotions, and understand their impact on one’s work and on others.
-the ability to work hard with persistence, and for reasons other than money and status.
-the ability to understand the emotions of others, and to use this understanding to better relate to others.
-the ability to think before acting, and to control otherwise disruptive impulses.
-the ability to establish appropriate work goals for others, and to provide the necessary task structures for achieving them.
the ability to establish appropriate work goals for others, and to provide the necessary task structures for achieving them
Which one of the following statements does not accurately describe employee orientation?
-The primary intent of orientation is to enable new employees to complete job-related paperwork.
-The first six months of employment in a given organization is crucial because it is during this time that original performance expectations are set.
-Patterns for future employee-employer relationships tend to be set in the first few months of employment.
-When orientation is neglected, even well intentioned and capable people can learn inappropriate attitudes.
-Effective orientation enhances a person’s understanding of the organization and adds purpose to his or her daily job activities.
The primary intent of orientation is to enable new employees to complete job-related paperwork
All of the following are potential advantages of using a divisional structure except
-duplication of resources and efforts across divisions.
-establishes clear points of responsibility for product or service delivery.
-more flexibility in responding to environmental changes.
-greater ease in changing size by adding or deleting divisions.
-expertise is focused on specific customers, products, or regions.
Duplication of resources and efforts across the division
An employee bonus should be given
to retirees.
to union members only.
to everyone regardless of performance.
to reward performance and raise loyalty to the firm.
to reward performance and raise loyalty to the firm
___ are externally administered; they are valued outcomes given to someone by another person, typically a supervisor or higher-level manager.
Higher-order needs
Valences
Lower-order needs
Intrinsic rewards
Extrinsic rewards
extrinsic rewards
Traditional recruitment and realistic job previews reflect different responses to the important recruitment issues of ___.
who to interview and when to interview
choosing selection devices and measurement methods
reliability and validity
selecting job criteria and screening candidates
honesty and full information
honesty and full information
