Exam Questions

Question 1

Closing - Collections: The final stage of the sales call, known as ________, involves discussing payment options.

Question 2

Appointment Setting Handraiser Posts: After sending the training link, Frank advises waiting for ___________ minutes before following up with additional questions.

Question 3

Closing - Offer: What does Robb emphasize regarding answering questions about price? A) It should be the first thing discussed B) It should be avoided until the end C) Other questions should be addressed first D) It should be ignored completely

Question 4

Appointment Setting Cold Outreach to Service Based Companies: What type of sessions are mentioned in the message as a possible offering by the recipient? A) Group sessions B) One-on-one sessions C) Workshop sessions D) Online sessions

Question 5

Appointment Setting Active FB Group Member: Frank recommends initiating a conversation with potential leads by asking a direct question about their _____________.
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Your answer

Question 6

Closing - Post-Collections: Asking for referrals after closing a deal generates free leads from __________ clients.

Question 7

Appointment Setting Mindset: What analogy does Frank use to describe appointment setting? a) A marathon b) A game c) A puzzle d) A race
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Your answer

Question 8

Appointment Setting Timeblocking: According to Frank, individuals should spend the morning engaging in _______________ to maintain momentum.
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Your answer

Question 9

Appointment Setting Active FB Group Member: What is one method suggested by Frank to identify active group members? A) Sending mass messages to all group members B) Scrolling through recent posts and comments C) Filtering group members by age D) Analyzing group engagement metrics

Question 10

Appointment Setting Timeblocking: Frank and Kevin emphasize the importance of setting a _______________ to start the day.

Question 11

High Performance Habits: What does Robb recommend individuals prioritize on their calendar? a) Hobbies b) Workouts c) Important tasks d) All of the above

Question 12

Closing - Offer: What does Robb advise regarding customizing the offer?A) Customization is unnecessary B) Customization should be avoided C) Customization is crucial even with a single product D) Customization is only for companies with multiple products

Question 13

Appointment Setting Active FB Group Member: How does Frank recommend initiating a conversation with potential leads? A) By asking a direct question about their business offerings B) By sharing personal anecdotes C) By sending automated messages D) By posting promotional content on the group wall

Question 14

Closing - Collections: What stage of the sales call framework is discussed in the transcript A) Introduction B) Diagnosis C) Collection D) Follow-up

Question 15

High Performance Habits: What advice does Robb give regarding balancing work and personal life? a) Prioritize work over personal life b) Embrace the season of life c) Avoid setting goals d) Sprint toward goals without rest

Question 16

Closing - Post-Collections: Setting the right expectations after closing the deal helps minimize risks of __________ or disputes.

Question 17

Closing - Collections: After the prospect chooses the payment option, Robb suggests discussing ________ steps to provide clarity on the next actions.

Question 18

Appointment Setting Mindset: Frank encourages individuals to treat appointment setting as a _______________ to maintain motivation.

Question 19

Closing - Discovery: What is mentioned as a common mistake professionals can make in the discovery process? A) Asking too many questions B) Gathering too much information C) Cutting corners D) Being overly cautious

Question 20

Closing - Discovery: What is storytelling described as in the module?

Question 21

Appointment Setting Mindset: Frank suggests that the money is in _______________ when it comes to appointment setting.

Question 22

Closing - Collections: Robb suggests that handling objections during the collection stage involves ________ them rather than avoiding them.

Question 23

Closing - Offer: Robb uses the analogy of going to the park to play ________ to illustrate the importance of customizing the offer.

Question 24

Closing - Post-Collections: What is the primary purpose of the post-collection stage in the sales call framework? A) To generate more leads B) To negotiate discounts C) To set clear expectations after closing a deal D) To avoid follow-up communication

Question 25

High Performance Habits: According to Robb, individuals often feel frustrated and unbalanced because they haven’t taken the time to develop their ________________.

Question 26

Closing - Discovery: Detailed storytelling creates __________ in the prospect’s mind.

Question 27

Appointment Setting Active FB Group Member: One method suggested by Frank to identify potential leads is to scroll through ________________.

Question 28

Closing - Temp Check: The temp check involves assessing the prospect’s level of ________ and ________.

Question 29

Appointment Setting Mindset: According to Frank, _______________ breeds opportunity in appointment setting.

Question 30

Appointment Setting New FB Group Member: After finding out about the potential member’s niche, Frank recommends asking them which aspect of their business would be the biggest ___________ for them.

Question 31

Closing - Offer: Robb highlights the importance of not presenting all deliverables but only those that ________ the diagnosis.

Question 32

Appointment Setting Cold Outreach to Coaches: The intro message begins with “hey, name,” followed by a reference to the recipient’s offer promoting __________ in the __________ space.

Question 33

Closing - Post-Collections: What stage of the sales call framework does Robb focus on, particularly after closing a deal?A) IntroductionB) Handling objectionsC) Post-collection D) Follow-up communication

Question 34

Closing - Diagnosis: Adding pauses and ________ helps humanize the presentation during diagnosis

Question 35

Closing - Offer: What is NOT suggested as a way to handle objections during the offer stage?A) Ignoring them B) Addressing them directly C) Clarifying any concerns D) Customizing the offer

Question 36

Appointment Setting New FB Group Member: What does Frank suggest about contacting new members to a Facebook group? A) It should be done only after a week. B) It is unnecessary. C) It should be done immediately. D) It should be done monthly.

Question 37

Closing - Discovery: In the discovery process, it’s crucial to gather all the __________ that you need to put you in the best position possible.

Question 38

Closing - Post-Collections: Robb’s goal is to help viewers become better __________.

Question 39

Appointment Setting New FB Group Member: Frank suggests using the word “weird” in a conversation to make it seem more ___________.

Question 40

Approach To Appointment Setting: Frank advises taking ________________ to ensure adequate engagement and feedback from prospects.

Question 41

High Performance Habits: What does Robb emphasize as the most valuable asset? a) Money b) Energy c) Time d) Skills

Question 42

High Performance Habits: Energy is compared to time by Robb, stating that energy is even more valuable because it directly impacts an individual’s __________________.

Question 43

High Performance Habits: The importance of protecting personal hygiene to build ____________________ is highlighted by Robb.

Question 44

Appointment Setting New FB Group Member: How does Frank suggest confirming a scheduled call with a potential client? A) Through email B) By sending a text message C) Via a messenger app D) By calling them directly

Question 45

Appointment Setting Active FB Group Member: According to Frank, why is it essential to engage with active members within a Facebook group?A) They are more likely to purchase products. B) They are easier to recruit for new members. C) They provide valuable feedback. D) They are less likely to respond to messages.

Question 46

Appointment Setting Timeblocking: Individuals confirm appointments to ensure _______________.

Question 47

Closing - Diagnosis: Robb’s goal is to help viewers close more deals, make more commissions, and generate record-breaking ________.

Question 48

Appointment Setting Timeblocking: What does Frank suggest individuals do during the time slot from 9:30 to 11:00? a) Respond to messages b) Confirm appointments c) Engage in new outreach d) Attend team meetings

Question 49

Closing - Discovery: What can storytelling do in the discovery process?

Question 50

Appointment Setting Cold Outreach to Service Based Companies: What does Frank recommend if recipients inquire about the conflict of interest mentioned in the script?A) Ignoring their questions and redirecting the conversation B) Providing a vague response to maintain secrecy C) Explaining the conflict as having two clients in the same area D) Denying any conflict exists

Question 51

Appointment Setting Cold Outreach to Service Based Companies: How does Frank suggest concluding the cold outreach process? A) By sending a lengthy email detailing all services offered B) By immediately asking for a purchase decision C) By inviting the recipient to check out what’s working extremely well D) By sending a follow-up message with no clear call to action

Question 52

Closing - Collections: What strategy does Robb suggest for upselling during the collection stage? A) Offering a discount B) Downselling the upsell C) Avoiding upselling altogether D) Pushing for immediate commitment

Question 53

Appointment Setting Cold Outreach to Service Based Companies: How does Frank suggest customizing the cold outreach script for different industries? A) By completely rewriting the script for each industry B) By changing only a few keywords based on the niche C) By adding complex technical language D) By removing all questions from the script

Question 54

Appointment Setting Timeblocking: Frank and Kevin suggest that individuals should adjust their calendars based on their evolving _______________.

Question 55

Appointment Setting Mindset: How does Frank suggest individuals should view rejection in appointment setting? a) As a sign of failure b) As a reason to give up c) As a learning opportunity d) As an insurmountable obstacle

Question 56

Appointment Setting Cold Outreach to Service Based Companies: The coaching outbound framework primarily targets which group of professionals? A) Lawyers B) Fitness trainers C) Coaches D) Accountants

Question 57

Closing - Temp Check: What is the purpose of the transition from the offer to the temp check stage?A) To gauge the prospect’s interest B) To ask for feedback C) To introduce pricing options D) To ask for payment

Question 58

Closing - Collections: To conclude the collection stage, Robb suggests discussing ________ to ensure both parties are clear on the next steps.

Question 59

Appointment Setting Active FB Group Member: Frank advises transitioning the conversation into the engagement framework by smoothly asking about the potential client’s ____________.

Question 60

Approach To Appointment Setting: According to Frank, treating messaging as a __________________ allows for identifying areas that need improvement.

Question 61

Appointment Setting Cold Outreach to Service Based Companies: To conclude the cold outreach, Frank recommends asking for the recipient’s __________ to schedule a discovery call.

Question 62

Closing - Post-Collections: What is the significance of asking for referrals, as per Robb? A) It helps in building rapport with the client B) It creates additional work for the sales rep C) It generates free leads from satisfied clients D) It leads to immediate upsells

Question 63

Closing - Diagnosis: Robb emphasizes the importance of avoiding moving forward with solutions if you’ve missed the actual ________.

Question 64

Closing - Collections: Why does Robb emphasize the importance of being quiet during the collection stage?A) To prevent objectionsB) To maintain excitementC) To avoid overwhelming the prospect D) To clarify information

Question 65

Appointment Setting New FB Group Member: What is the significance of using the word “weird” in the conversation according Frank? A) It adds humor to the message. B) It makes the conversation less sales-oriented. C) It confuses the recipient. D) It increases the chances of getting a response.

Question 66

Closing - Offer: According to the module, the offer should be a customized version of the ________ that accommodate the diagnosis.

Question 67

Appointment Setting New FB Group Member: What is the primary purpose of the framework for new members? A) Managing Facebook ads B) Accepting new members to a Facebook group C) Selling physical products D) Creating social media content

Question 68

Appointment Setting Cold Outreach to Service Based Companies: When asking if the recipient offers one-on-one sessions, the message mentions “group stuff” or __________.

Question 69

Appointment Setting Handraiser Posts: What is the primary focus setters when dealing with Group Posts?A) Creating hand-raiser posts B) Sending direct messages on Facebook C) Engaging potential clients from group posts D) Analyzing group engagement metrics

Question 70

Approach To Appointment Setting: According to Frank, why is it important to avoid appearing like a typical sales representative in conversations? a) To establish authority b) To create curiosity c) To encourage engagement d) To prevent prospects from tuning out

Question 71

Closing - Discovery: Storytelling pre-call builds __________ in the prospect

Question 72

Closing - Collections: How does Robb advise handling objections during the collection stage? A) By ignoring them B) By overcoming them C) By postponing them D) By escalating them

Question 73

High Performance Habits: How does Robb describe the typical prioritization of the performance pyramid? a) Correctly b) Backwards c) Strategically d) Individually

Question 74

Closing - Temp Check: The ________ stage of the sales call is crucial for addressing objections and concerns.

Question 75

Approach To Appointment Setting: How does Frank suggest treating messaging in the appointment setting process? a) As a linear process with fixed steps b) As a dynamic funnel requiring adjustments c) As a one-time interaction with prospects d) As a repetitive task with predefined scripts

Question 76

Closing - Post-Collections: Buyer’s remorse is described as a feeling of doubt or questioning about a recent __________.

Question 77

Appointment Setting Cold Outreach to Service Based Companies: Where does Frank suggest seeking further assistance with message crafting? A) On social media platforms B) Through email correspondence C) During the daily coaching calls D) By reading additional modules

Question 78

Closing - Offer: Sales reps often make the mistake of engaging in a massive ________ dump during the offer stage.

Question 79

Closing - Discovery: ________ is where a lot of professionals can trip up in the discovery process.

Question 80

Appointment Setting Cold Outreach to Service Based Companies: The passive question at the end of the message asks, “Would this be helpful right now or __________?”

Question 81

Appointment Setting Timeblocking: What is the final step Frank recommends before wrapping up the day? a) Plan for the following day b) Engage in self-care activities c) Confirm appointments d) Review performance metrics

Question 82

Closing - Collections: The ________ stage of the sales call framework focuses on finalizing the sale and collecting payment.

Question 83

Closing - Collections: What does Robb identify as the two main considerations during the collection stage?A) Time and urgency B) Decision-makers and obstacles C) Money and comfort D) Features and benefits

Question 84

Closing - Post-Collections: Robb encourages pushing for referrals because it leads to immediate __________.

Question 85

Appointment Setting Mindset: What does Frank emphasize as crucial for success in appointment setting? a) Technical expertise b) Persistence and resilience c) Financial literacy d) Social media presence

Question 86

High Performance Habits: Why does Robb emphasize the importance of spending time with family and friends? a) To improve sales skills b) To prevent burnout c) To boost confidence d) To increase productivity

Question 87

Closing - Post-Collections: Humor is used in the post-collection stage to regain control and neutralize the __________.

Question 88

Closing - Diagnosis: During diagnosis, it’s crucial to ensure that the problems identified are actually the problems the ________ has.

Question 89

High Performance Habits: Robb suggests that individuals need to prioritize protecting their _______________ and ________________ to withstand challenges.

Question 90

Closing - Post-Collections: How does Robb encourage pushing for referrals?A) By offering discounts B) By providing incentives C) By explaining the benefits and ease of obtaining referrals D) By avoiding the topic

Question 91

Closing - Temp Check: How does Robb suggest defusing tension in the call? A) Using reverse psychology B) Employing humor C) Offering discounts D) Ignoring objections

Question 92

Appointment Setting Mindset: According to Frank, what is the primary focus of the first module? a) Winning habits for appointment setting b) Time management techniques c) Communication skills improvement d) Financial success strategies

Question 93

High Performance Habits: Robb emphasizes the importance of adopting high performance habits to achieve success in ________________.

Question 94

Closing - Temp Check: What is highlighted as a consequence of not nailing the temp check stage?A) Losing trust B) Facing logistical issues C) Dealing with more objections D) All of the above

Question 95

Closing - Discovery: Cutting corners in the discovery process can lead to not having the necessary __________ later.

Question 96

Closing - Offer: The ________ stage of the sales call is focused on presenting a solution to the prospect’s problem.

Question 97

Closing - Offer: The module emphasizes the importance of presenting the offer in a specific order: feature, benefit, ________.

Question 98

Appointment Setting Mindset: How does Frank suggest individuals treat appointment setting to maintain motivation? a) As a daunting challenge b) As a burden to be avoided c) As a game to be enjoyed d) As a chore to be endured

Question 99

High Performance Habits: In terms of time management, individuals are advised to prioritize protecting their ___________________.

Question 100

Approach To Appointment Setting: Frank emphasizes the importance of avoiding a sales rep persona and instead coming across as an __________________ figure