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IS Strategy > EXAM - Paper > Flashcards

EXAM - Paper Flashcards

1
Q

Overskrift

A

A case study of benefits realization when implementing an IT investment in a large Danish organization

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2
Q

Struktur

A

Introduktion, metode, litteratur, analyse, diskussion, konklusion

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3
Q

SNOW

A

ServiceNow - det er et Software Asset Management System

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4
Q

Implementeret siden

A

18 måneder

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5
Q

Tier-modellen

A

Tier 0-3. Tier 0 svarer man selv, resten laver man en ticket.

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6
Q

Problemspørgsmål

A

Hvilke benefits bliver realiseret - hvilket benefit er ikke realiseret og hvorfor - hvordan lack of benefits blive realiseret long term og er SNOW en succes?

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7
Q

Ændring i tilgang

A

Mere humanistisk siden lack of benefits var humanistiske, Peppard, Orlikowski, Davis

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8
Q

Delimitations

A

Managers point of view i Shang - 2000 artikel! + Kun incongruence

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9
Q

Ontological considerations

A

Social konstruktvisime, det sociale skaber the reality

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10
Q

Epistemology considerations

A

Interpretivist view er valgt, hvor vi interpret de individuelles adfærd

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11
Q

primary data Interview

A

en til en, hos Arla, to interviewguides

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12
Q

secondary data

A

pp show fra Arla

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13
Q

Validitet og reliabilitet

A

Intern - opfyldt, extern svær at bedømme, reliabilitet opfyldt (men måske hawthorne effect)

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14
Q

5 dimensioner og patterns

A

operational, managerial, strategic, IT infrastructure, organizational - leder til perceievd net benefits flows (PNBF)

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15
Q

TAM

A

Technology Acceptance Model - perceived usefullness og perceived ease of use

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16
Q

Subdimensioner der ikke er der

A

Building common visions, empowerment og employee morale and satisfaction

17
Q

Common visions

A

De ser ikke ens på devision making ud fra data i SNOW

18
Q

employee morale and satisfaction og empowerment

A

de skal bruge et svært system og et der ikke lige nu hjælper dem

19
Q

anden subdimension der kommer med tiden

A

facilitating business learning and broaden employee skills

20
Q

diskussionens tre dele

A

diskutere impact af lack, diskutere hvordan de kan opfyldes og succesen af snow

IS Strategy (7 decks)

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