Exam One Flashcards

1
Q

Primary Reason for Business?

A

Make Profit / Money

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2
Q

Analytics

A

Help decision makers make better informed decisions

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3
Q

How do you increase Profit?

A

Either selling more or selling more efficiently - Reduce Costs

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4
Q

Wholesale Distribution

A

Everyone doesn’t pay the same price for a product

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5
Q

Cost

A

What you pay for an item

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6
Q

Price

A

What your customer pays for an item

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7
Q

Markup

A

Difference between what you pay vs how much you charge

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8
Q

Three types of costs

A
  • Replacement
  • Market
  • WAC
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9
Q

Replacement cost

A

Cost of the item from the vendor

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10
Q

Market Cost

A
  • Higher than replacement cost
  • Accounts for damage, freight, and theft
  • More accurately reflects “True Cost” and is what most distributors will use to determine the price of an item
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11
Q

Weighted Average Cost (WAC)

A
  • True cost of inventory
  • Used for tax and accounting purposes
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12
Q

Steps to selling an item

A
  • Sell the requested Item
  • Offer substitute
  • Offer upselling items
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13
Q

4 Groups to consider when making decisions

A
  • Customers
  • Competition
  • Distributor stock / share holders
  • Vendors
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14
Q

Customer

A

Who is buying from you

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15
Q

Vendor / supplier

A

Who you are buying from

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16
Q

Purchaser / Buyer

A

Your representative who buys from vendor

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17
Q

Purchase Order

A

How you buy from vendor

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18
Q

Sales Order

A

how your customer buys from you

19
Q

What are the support services

A
  • IT
  • Human resource management
  • Finance Management and Accounting
20
Q

Way to add $ to a sales order for items you cant touch

A
  • Labor
  • Rental
  • Free promotional items
21
Q

Customer Types

A
  • Credit
  • Cash
22
Q

What constitutes a cash customer

A

Pays in cash, check, or credit card

23
Q

Stock Order

A
  • Most common
  • Ships immediately or pick up now
24
Q

Direct Order

A
  • Shipped directly from the vendor
  • Does not affect inventory
25
Future Order
- Customer places an order to be delivered in future - When date is reached it becomes stock order - Shingles
26
Standing Order
- Automatically repeats itself at specified intervals - Becomes stock when shipped/picked up - Colonel with breakfast tacos
27
Quote
- Maybe order - Does not allocate stock
28
Why is Pricing Strategy a struggle?
Each player in the supply chain is trying to maximize his profit
29
Pricing Hierarchy is based on?
- Customer - Vendor - Product - Promotional
30
Three "c's" of pricing
- Cost - Competition - Customer
31
What is the most Fundamental and Important management function
Getting the right price
32
Fastest and most effective way for a company to reach maximum profit?
Getting the right pricing
33
Inventory management is a blend of?
Art (knowledge & experience) Science (technology)
34
Major reason for ERP System
- Integrates all of your key functions - Helps you do what you do mo' better - Enhances customer service - increases visibility to enhance management
35
ERP catalog answers 4 critical questions
What is it? What is the cost / price? Where is it? Where did it come from?
36
Inventory management is the _____ of an ERP.
Heart. Its focus is maintaining sales and customer service at the minimal cost
37
"Holy Grail" for distributors
ERP & CRM Integrated 360 view of customers and inventory
38
CRM focuses on
Front end of the sales process
39
ERP focuses on
Back end of the sales process
40
Two types of inventories
Full Cycle
41
Full cycle
Counts all items - People get tired and make mistakes - Resource intensive
42
Cycle Counting
Count selected items less mistakes less resources needed
43
Sales Analysis
What is selling the most? Who is selling the most? Who are we selling to the most?
44