Exam Labs Questions Flashcards
An engineer working with large detailed CAD files notices over time that the workstation is
taking significantly longer to open files that used to launch quickly. Other applications work
fine, and the engineer confirms all of the data has been backed up the night before. A
technician determines that the workstation is about two years old. Which of the following
would be the technicians FIRST step in troubleshooting the problem?
A. Run defrag on the hard drive
B. Restore the CAD files from backup
C. Replace the hard drive
D. Remove and reinstall the CAD software
Answer : A
A technician is trying to prevent a local application from reaching the web due to security
concerns. Which of the following solutions could BEST prevent the application from
reaching the web? (Select TWO).
A. Configure the workstation for a static IP
B. Disable all wireless network connections
C. Remove shortcuts to the application
D. Block the application in Windows Firewall
E. Change network location to Work
F. Reroute the web address in HOSTS file
Answer : D,F
When securing a mobile device, which of the following types of screen locks is the MOST
secure?
A. Fingerprint lock
B. Swipe lock
C. Passcode lock
D. Face lock
Answer : A
A user reports several technicians have been unable to solve a problem and requests that
the technician on the phone comes out to fix the problem because the user is unable to
work. After the technician has effectively communicated a willingness to help, which of the
following is the NEXT step?
A. Allow the user to speak with a supervisor.
B. Identify the problem.
C. Establish a theory.
D. Immediately go to the user’s office.
B. Identify the problem.
A technician is instructed to configure a new workstation to boot the OS from the network.
The technician must enable which of the following FIRST?
A. PXE
B. WOL
C. WiFi
D. UPNP
Answer : A
A customer calls an IT consultant to explain an issue they are having with their Windows 7
Professional PC. Windows Update attempts to install patches upon each startup but fails
on the same single update. The customer has attempted to re-run Windows Update from
Control Panel but the issue remains. Which of the following courses of action would BEST
resolve the problem?
A. Running a full DEFRAG on the system
B. Clearing the AppData temp folder entirely
C. Clearing the Windows Update download cache entirely
D. Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website
Answer : C
A technician is tasked with setting up a users webmail on a tablet, phone, and laptop. The
user would like the data synced to all three devices. Which of the following items can be
synced to the devices via webmail? (Select THREE).
A. Free/busy B. Programs C. Documents D. Calendar E. Favorites F. Social media G. Contacts
Answer : A,D,G
A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does
not run correctly and is reporting that the .dll is missing. Which of the following tools would
the technician use to complete the import of the .dll?
A. gpresult B. msconfig C. regedit D. gpupdate E. regsrv32
Answer : E
A user receives an unsolicited call from a technician claiming to be from a Microsoft
certified partner. The technician tricks the user into allowing them access to their PC
because of malware alerts that were being broadcasted. Which of the following attacks is
this user a victim of?
A. Shoulder surfing
B. Phishing attack
C. Social engineering
D. Malware infection
Answer : C
Which of the following security threats requires the attacker to be physically located near
the target machine?
A. Shoulder surfing
B. Social engineering
C. Phishing
D. Rootkit
A. Shoulder surfing
A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician,
checks the device manager and does not see a wireless networking card or any unknown
devices. Which of the following should Joe do FIRST?
A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut.
B. Install a USB wireless card to ensure that Windows networking is working properly.
C. Open the laptop and reseat the network card and both antennas.
D. Download and install the latest wireless driver from the manufacturer’s website.
Answer : A
For the last year, a company has gathered statistics on the most common security
incidents. The highest percentage deals with opening email attachments that contain
malware. Which of the following would mitigate this issue without reducing productivity?
A. Annual cyber security education
B. Update antivirus signatures more often
C. Block all email attachments
D. Install an IPS on each workstation
Answer : A
A user prefers an external monitor, mouse, and keyboard for a laptop. The user does not
want to use the built-in screen; however, when the laptop lid is closed, it goes into sleep
mode. Which of the following Control Panel items can be used to disable this feature?
A. Action Center
B. System
C. Display Settings
D. Power Options
Answer : D
An administrator wants to give a user limited access rights in Windows Vista so that the
user can install printers and create local user accounts. Which of the following accounts
should the administrator create for the user?
A. Power user
B. Administrator
C. Standard
D. Guest
Answer : A
Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read
errors are occurring. She has run check disk and errors have been reported several times.
Which of the following should a technician recommend? (Select TWO).
A. Increase the amount of RAM to improve disk checks
B. Backup all data on the drive
C. Upgrade to a home server
D. Purchase a new hard drive
E. Change the drive configuration to RAID 0
F. Upgrade to Windows 7 Professional
Answer : B,D
A network administrator is unable to install programs on a workstation. Which of the
following is MOST likely the reason the administrator is not able to install applications?
A. The workstation is victim of a denial of service attack.
B. The username is not authenticating on the network.
C. The username is not part of the local administrator group.
D. The administrator has not applied appropriate security patches.
Answer : C
Drag and drop the following Windows Versions to the correct feature on which they are
found. Windows Versions may be used more than once.
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A user is experiencing a software application error. The user contacts a technician for
support. Which of the following will allow the user to issue an invitation to the technician in
this scenario?
A. Remote desktop
B. Remote assistance
C. telnet
D. FTP
Answer : B
An end user needs to completely re-install Windows 7 on a home computer but it did not
come with any OS discs. How would a technician accomplish this?
A. Recovery partition
B. Primary partition
C. System restore
D. System refresh
Answer : A
A technician has been tasked with loading the operating system on every PC with a blank
hard drive on a network. The technician wishes to install the operating system with minimal
physical interaction with the PCs. Which of the following is the BEST way to accomplish
this?
A. Clone the operating system from an image onto optical media.
B. Use the original software media to load the operation system on every PC.
C. Set up a central image that the PCs can load from a PXE boot.
D. Create an image and copy it from a USB drive using an unattended answer file.
Answer : C
A technician is tasked with improving the security of a SOHO network. The office is
comprised of a single wireless router located under the front desk where the office
manager sits. All desktop computers are wired into the router which is configured with
strong device credentials. Additionally, wireless is disabled on the router. Which of the
following should the technician perform NEXT to improve the security of the SOHO
network?
A. Disable the router’s remote management feature.
B. Enable WPA2 wireless encryption.
C. Change the router’s default admin name and password.
D. Place the router in a locked room.
Answer : D
Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to
exhibit slow performance after a couple of hours and that the problem worsens as the day
goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run
slow again. Which of the following is the BEST action to troubleshoot this problem?
A. Check running apps
B. Reset to factory default
C. Disable cloud syncing
D. Replace the device’s battery
Answer : A
A user needs their email set up on their iOS device. The email needs to synchronize all
changes made with the server and the PC. Which of the following would the technician use
to accomplish this?
A. IMAP
B. SMTP
C. SMNP
D. POP3
A. IMAP
A customer with a PC has requested assistance setting up Windows 7 parental controls
within the web browser. The customer would like to limit how much time a child can spend
on a particular website. Which of the following tabs under Internet Options will allow the
user to create those settings?
A. Privacy
B. Advanced
C. Security
D. Content
Answer : D
On a corporate network, which of the following features would be used to redirect network
traffic for filtering or monitoring?
A. Content Advisor
B. Proxy Settings
C. Network Drive Mapping
D. Local Security Policy
Answer : B
A user reports that their wireless connectivity is being spotty. The issue seems to interrupt
their wireless signal connection when the laptop screen is tilted forward or backward during
operation. When this happens, the entire wireless signal drops out until the screen is left in
position for a good minute or so. Which of the following MOST likely explains what is
happening?
A. The hinges on the laptop screen are not strong enough to support the wireless signal cables.
B. The wireless card is losing contact to its socket when the screen is opening/closing.
C. The laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle.
D. The wireless signal cables are being crimped when the screen is opening/closing.
Answer : D
A technician has been informed by the IT security manager that a vulnerability has been
discovered in the wireless router. The vulnerability could allow an attacker to take remote
control of the device. Which of the following should the technician perform to address the
issue?
A. Power off the device
B. Install an add-on card
C. Update the WiFi antenna
D. Update firmware
Answer : D
Which of the following updates should be performed on a regular basis to ensure the OS
has the latest security patches?
A. Anti-malware updates
B. Driver updates
C. Windows updates
D. Firmware updates
Answer : C
A customer has recently installed several applications on a Windows 7 workstation and is
now experiencing slow system performance and spontaneous restarts. After removing
some of the recently installed applications, the issue persists. Which of the following tools
could the technician use to troubleshoot the problem while preventing data loss?
A. Factory restore
B. SecureBoot
C. msconfig
D. diskpart
Answer : C
A technician has configured the ability to connect to a small office server using remote
desktop from a workstation within the office. The technician has reviewed logs that show
constant brute force attacks to that server from outside the network. Which of the following
would prevent this from occurring?
A. Configure the server to use a static IP
B. Logically move the server to the DMZ
C. Reallocate the server to a different networking closet
D. Disable the remote desktop port
Answer : D
Which of the following file system types is used primarily for optical media?
A. FAT32
B. NTFS
C. HPFS
D. CDFS
Answer : D
A technician has purchased a new surge protector to protect equipment in the production
environment. The surge protectors features safeguard the connected equipment by
directing surges to the:
A. path of shortest conductance.
B. path of lowest inductance.
C. path of highest voltage.
D. path of least resistance.
D. path of least resistance.
A technician has verified that Joe, a user, has a malware infection on his desktop. Drag
and drop the following malware remediation techniques in the correct order Joe should
follow to alleviate this issue.
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A technician is using a domain account to access files located on a server at the path
\computername\C$. The technician receives an Access denied error message. Which of
the following is MOST likely the cause of the error?
A. The server is no longer accepting connections since reaching its limit of open shares.
B. The password is incorrect, requiring the user to reset it before authentication will proceed.
C. The username should be prefixed by the domain, followed by a backslash (e.g., domain\username).
D. The account does not have local administrative permissions to access the server share.
Answer : D
Which of the following is a security threat that disguises itself as legitimate software?
A. Trojan
B. Worm
C. Virus
D. Spyware
Answer : A
Which of the following will help to protect an organization from further data exposure
AFTER a list of user passwords has already been leaked due to policy breach? (Select
TWO).
A. Use multi-factor authentication B. Require strong passwords C. Enable file encryption D. Educate end users E. Restrict user permissions
Answer : A,D
A technician has been tasked with disposing of hard drives that contain sensitive employee
data. Which of the following would be the BEST method to use for disposing of these
drives?
A. Recycling
B. Shredding
C. Overwriting
D. Reformatting
Answer : B
A Windows workstation is suspected of having malicious software that created an infected
start-up item or service. Which of the following tools would a technician use to test this
theory?
A. chkdsk
B. msconfig
C. dxdiag
D. ipconfig
Answer : B
A user needs to shrink the partition size of a hard drive encrypted with BitLocker. Which of
the following is the BEST option to modify the size of the partition?
A. Credential Manager
B. Computer Management
C. Device Manager
D. TPM Manager
Answer : B
A technician has finished replacing the network card in a laptop and has verified full system
functionality. Which of the following troubleshooting steps should the technician take
NEXT?
A. Document findings, actions, and outcomes
B. Escalate problem to a senior technician
C. Re-establish new theory of probable cause
D. Perform a full system backup
Answer : A
When the computer is turned on it emits a series of beeps and does not POST. This can be
caused by a bad:
A. CMOS battery.
B. video card.
C. IDE cable.
D. floppy cable.
Answer : B
A user in a corporate environment needs to have a laptop device repaired and takes the
device to the appropriate technician. Which of the following should the technician offer to
the user in order to maintain professionalism?
A. Ask to user to wait in the area while repairs are being made.
B. Offer a temporary loaner laptop for the user to work on.
C. Inform the user that it will be ready “sometime” and to come back later.
D. Ask the user to bring the laptop back when the department is less busy.
Answer : B
A technician is installing Bluetooth speakers in a conference room. Which of the following
will be the average operating range of the speakers?
A. 10 feet (3 meters)
B. 15 feet (5 meters)
C. 30 feet (9 meters)
D. 45 feet (14 meters)
Answer : C
Drag and drop the following Windows 7 versions in order according to their feature-sets,
from MOST to LEAST.
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Which of the following Windows utilities would MOST likely be used to identify system
errors?
A. System Restore
B. Event Viewer
C. Security Center
D. Windows Defender
Answer : B
Ann, a customer, reports that when she occasionally works in the office basement, her
smartphone battery drains faster than normal and she has poor cellular reception. Which of
the following is the reason for the fast battery drain?
A. Unpaired Bluetooth
B. Weak signal
C. Defective SD card
D. Malware
Answer : B
The type of security threat that uses computers or other networks to accept and pass on
viruses is called:
A. phishing.
B. botnets.
C. logic bomb.
D. man-in-the-middle.
Answer : B
A user, Joe, calls and states every few hours he is unable to connect to the Internet for
several minutes but is able to access internal sites during this time. Which of the following
tools would be used to find the issue with the network connection?
A. TRACERT
B. NETSTAT
C. IPCONFIG
D. NSLOOKUP
Answer : A
A company has subscribed to a cloud service, paying monthly for a block of services and
being billed incrementally when they exceed the monthly fee. Which of the following cloud
concepts does this represent?
A. Measured service
B. Rapid elasticity
C. On-demand
D. Resource pooling
Answer : A
A user has a new web email account and asks a technician for help with setting up email
on a tablet. The user would like for the email to only be stored on this tablet. Which of the
following email server setting types would the technician use to accomplish this task?
A. POP3
B. IMAP
C. S/MIME
D. SMTP
A. POP3
A technician has just installed a video card in a PC. The video card is not working, although
it was working fine on the test bench. Which of the following Windows tools should the
technician use to start troubleshooting the problem?
A. Task Manager
B. Device Manager
C. System Configuration
D. Computer Management
Answer : B
A technician must secure company documents from accidental disclosure. Which of the
following should be implemented? (Select TWO).
A. User training B. Anti-malware C. Paper shredding D. Time of day restrictions E. Employee badges F. Mantraps
Answer : A,C
A technician receives a helpdesk ticket about an employee having a problem sending text
messages with a company Android smartphone. It has been determined that it is not a
carrier issue. Which of the following should the technician perform FIRST?
A. Verify data connectivity
B. Reformat the MicroSD card
C. Replace the SIM card
D. Perform a soft restore
Answer : A
A user needs to connect securely to the company network while working from a hotel room.
Which of the following would the user need available to accomplish this?
A. AES
B. VPN
C. UTM
D. WPA2
Answer : B
A local administrator would like to determine why a laptop is taking so long to boot into the
operating system. Which of the following tabs in MSCONFIG would the administrator
access to BEST determine this?
A. Startup
B. Tools
C. General
D. Boot
Answer : A
A users PC breaks and a technician needs to configure a new machine with a copy of their
computer image stored on a remote server. Which of the following technologies would help
RIS install this image?
A. BRD B. DVD C. USB D. PXE E. CD
Answer : D
Which of the following is the FASTEST way for a user to synchronize data between an
iPhone and a work PC?
A. Transfer data via WiFi Direct to the user’s laptop.
B. Use Bluetooth to share data from the phone.
C. Connect the iPhone’s USB cable and use iTunes.
D. Copy the data from the phone to a MicroSD card.
Answer : C
A customer is reporting a burning smell coming from a CRT monitor. Which of the following
should be taken into consideration before attempting to resolve the customers issue?
A. Disconnect power before inspecting the CRT power supply
B. CRT monitors should be serviced by qualified personnel
C. Have compressed air available to clear out the debris
D. Wear safely goggles to protect from the cathodes
Answer : B
Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since
the Windows installation has been corrupted and does not boot, Ann plugs the drive into a
bench system to attempt a recovery. After trying to access the drive on the bench
computer, the following message is displayeD. Access Denied. Please Enter Encryption
Password. Which of the following is the reason that this error is displayed?
A. The hard drive is experiencing S.M.A.R.T. failure errors
B. The TPM security chip inside the bench system is not enabled
C. The BIOS of the bench system is out of date
D. BitLocker is being used
Answer : D
A small business owner is setting up their wireless network in their office, which is in a
building shared with several other businesses. The owner does not want to disable the
SSID broadcasting due to visiting customers needing to use the network, but does not want
other businesses to notice the network, let alone access it. Which of the following would
BEST accomplish this?
A. Configure the access point encryption from unsecured access to WEP.
B. Adjust the radio power so that coverage is restricted to the business.
C. Change the SSID to reflect the business name instead of a public access point.
D. Enable MAC filtering and restrict access to other company’s devices.
Answer : B
A technician is in need of a device that would give the BEST network protection within a
single device. Which of the following devices would the technician use?
A. NLX
B. IDS
C. UTM
D. ATX
Answer : C
A technician opens a customers computer and sees large amounts of accumulated dust.
Which of the following is the BEST method of removing the dust from the computer?
A. Use compressed air to free the dust from the components and remove it with an ESD vacuum.
B. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.
C. Use a shop vacuum with enough power to ensure all dust has been removed.
D. Remove as much dust as possible by hand and use compressed air to blow the rest out.
Answer : A
A customer reports very slow wireless connection speeds in the new office. Which of the
following tools should a technician use to troubleshoot the issue?
A. WiFi analyzer
B. Loopback plug
C. Signal booster
D. Packet sniffer
Answer : A
A technician suspects that a computer issue is caused by a failed NIC. Following the
troubleshooting theory, which of the following is the NEXT step the technician should take?
A. Identify the problem B. Document findings, actions and outcome C. Verify full system functionality D. Establish a theory of probable cause E. Test the theory to determine cause
Answer : E
An administrator is in a Remote Assistance session, sharing a users desktop. While trying
to map a shared network drive for the user, an access denied error is encountered while
using the users credentials. Which of the following should be the administrators NEXT
step?
A. Ensure the user’s account is not locked out
B. Use the fully qualified domain name of the share
C. Open the location with administrator privileges
D. Try mapping with a different drive letter
Answer : C
After accidentally removing a hard drive from a server with three drives in a RAID 5
configuration, a technician notices the server locks up and shuts down. Which of the
following can the technician do to quickly fix the problem?
A. Replace the RAID controller and boot.
B. Reinsert the drive and boot.
C. Plug the drive back in, the system will resume automatically.
D. Remove all drives and rebuild the array.
Answer : B
A company wants to ensure that the latest cyber security threats are known to the
employees across the enterprise to minimize occurrences. Which of the following should be
implemented?
A. Message of the Day
B. Email lists
C. Company forums
D. Regular user education
Answer : D
Which of the following command line tools will terminate a non-system process without
restarting the computer?
A. Shutdown
B. Kill
C. Erase
D. Break
Answer : B
A company is concerned about users tailgating into restricted areas. In order to prevent
unauthorized users from following others, which of the following should be implemented?
A. Biometric locks
B. CCTV
C. Mantraps
D. Badge readers
Answer : C
Which of the following should a technician implement to prevent external contractors from
physically plugging devices into the companys network jacks unless such jacks are
designated for guest use?
A. Disable DHCP and assign a static IP address to each network device physically connected to the network.
B. Enable MAC address filtering across all network jacks and record the MAC address of guest devices.
C. Disable all switch ports when they are not utilized and enable them on an as needed basis.
D. Place guest network jacks in public areas and all other jacks in secure areas as needed.
Answer : C
A technician responds to a hardware issue with a server. The technician discovers that one
of the hard drives in the server has failed. The server is set up in a RAID 1 configuration.
Which of the following steps would the technician perform NEXT?
A. Remove the hard drive and back up the data
B. Run CONVERT on the hard drive
C. Reboot the server
D. Swap hard drive and rebuild array
Answer : D
A user states that they cannot connect to the network or the Internet. The technician
determines the issue is that the computer has a static IP address and needs to use DHCP
to work correctly. The technician sets the NIC to automatically assign an IP address. Which
of the following should the technician perform NEXT?
A. Identify the type of network card and what Operating System the computer is running
B. Confirm the computer is back on the network and has Internet connectivity
C. They need to annotate what the static IP address was and inform the employees manager
D. They need to determine why the NIC was assigned a static IP address
Answer : B
A technician installed a second hard drive in a computer. Upon restart, a message appears
statinG. primary drive 0 not found. Press F1 to continue.” Which of the following should the
technician check FIRST?
A. That NTLDR and boot.ini are not missing
B. Proper drive installation (e.g. cables/jumpers)
C. If computer can boot into safe mode
D. If the BIOS boot settings are correct
Answer : B
When dealing with a difficult customer, which of the following is the BEST way to handle
the situation?
A. Do not argue with the customer and/or be defensive
B. Use technical terms to assure customer confidence
C. Escalate the customer’s issue to a supervisor
D. Sympathize with the customer about issue
Answer : A
A user reports unexpected icons appearing on the desktop. The technician identifies that
the symptoms point to a malware infection. Which of the following procedures would be
performed NEXT?
A. Quarantine infected system B. Schedule scans and run updates C. Report the issue to the information security officer D. Disable System Restore (in Windows) E. Educate end user
Answer : A
Which of the following should be used to ensure that a Windows OS is functioning
optimally?
A. Driver updates
B. Scheduled backups
C. Application updates
D. Restore points
Answer : A
Joe, an end-user, reports that the Windows PC he is using automatically locks when he
leaves his desk and walks to a printer to retrieve documents. Joe is then required to type in
his username and password to unlock the computer. The technician looks at the settings
on the PC and notices that the screensaver and screen-lock options are grayed out on the
computer and cannot be changed. Which of the following is the MOST likely cause of this
issue?
A. Domain-level group policies
B. Antivirus domain-level policies
C. Corrupted registry settings
D. Incorrect local-level user policies
Answer : A
An IT manager needs to reimage 30 computers in a lab. The image has already been
created and is ready to be deployed via the network. Which of the following tasks should be
completed FIRST?
A. Boot from PXE.
B. Install Windows using DVD.
C. Reboot computers with USB drive.
D. Press F8 while rebooting.
Answer : A
A newly deployed Windows PC cannot connect to the antivirus server on the local network
for updates, but it can connect to other file servers and printers without issue. Which of the
following is the MOST likely cause of this issue?
A. The PC’s Windows firewall is misconfigured
B. The PC has an incorrect IP address configured
C. The PC is on the wrong wireless network
D. The PC does not have remote assistance turned on
Answer : A
A technician needs to install a clean Windows OS on several laptops in the office. The
office is running a 100Base-T network. The owner would like the installations completed as
soon as possible. Which of the following installation methods should the technician use?
A. FireWire External Hard Drive
B. PXE-based Network Installation
C. USB 3.0 Flash Drive
D. DVD-ROM
Answer : C
A technician has been given a PC that is not powering up. After brief troubleshooting, the
technician comes to the conclusion the power supply needs to be replaced. Which of the
following is the NEXT step in the process of performing the repair?
A. The technician should replace the power supply
B. The technician should review disposal regulations
C. The technician should check the environment
D. The technician should remove jewelry
Answer : D
A technician troubleshooting a computer finds a faulty video card and needs to replace it.
Which of the following safety procedures should be used to prevent damaging the new
part?
A. Ground the computer and remove jewelry.
B. Self ground and handle the new card by the edges.
C. Place the computer on an ESD mat.
D. Attach an ESD strap to the new card during handling.
Answer : B
A user is configuring the email settings on a smartphone. Which of the following
configurations will allow the user to synchronize email from multiple devices?
A. IMAP
B. S/MIME
C. POP3
D. SMTP
Answer : A
A technician recently replaced a users monitor and now the user is reporting that the
screen is filled with static and appears distorted. Which of the following will resolve the
issue?
A. Lower refresh rate
B. Lower the resolution
C. Raise the resolution
D. Increase refresh rate
Answer : A
A technician has just upgraded RAM on a users workstation from 4GB to 8GB. The
technician now wants to adjust the page file size on the system to the recommended
Microsoft settings. Which of the following should be entered for the Min portion of the
page file setting if using these best practices?
A. 4096MB
B. 8192MB
C. 12288MB
D. 16328MB
Answer : C
How would a technician install Windows OS on a MAC OS computer without using third-
party software?
A. Terminal
B. Boot Disk
C. Disk Utility
D. Boot Camp
Answer : D
A technician is tasked with enabling TLS version 1.0, 1.1, and 1.2 on a client Internet
Explorer browser. Which of the following Internet Options Tabs should the technician look
to enable the aforementioned TLS settings?
A. Advanced
B. Security
C. Privacy
D. Connections
Answer : A
A user has plugged in a mobile phone to a PC and received a message that the driver was
not successfully installed. Which of the following system tools should be used to
troubleshoot this error?
A. Device Manager
B. Component Services
C. Windows Memory Diagnostics
D. Data Sources
Answer : A
Which of the following is the BEST license type to comply with end user licensing
agreement (EULA) terms for commercial software used by multiple users in a corporate
environment?
A. Commercial license
B. Enterprise license
C. Seat license
D. Open source license
Answer : B
Which of the following prevention methods is considered to be digital security?
A. RFID badge B. Mantrap C. Biometrics D. Firewalls E. ID badge
Answer : D
A user, Ann, has reported that she lost a laptop. The laptop had sensitive corporate
information on it that has been published on the Internet. Which of the following is the
FIRST step in implementing a best practice security policy?
A. Require biometric identification to log into the laptop.
B. Require multifactor authentication to log into laptop.
C. Require laptop hard drives to be encrypted.
D. Require users to change their password at frequent intervals.
E. Require users to have strong passwords.
Answer : C
A user leaves the workstation frequently and does not want sensitive material to be
accessed. In addition, the user does not want to turn off the computer every time in the
evening. Which of the following is the BEST solution for securing the workstation?
A. Set a strong password that requires a renewal every 30 days.
B. Run a screensaver after one minute of nonuse and fingerprint lock for afterhours.
C. Apply a screen lock after five minutes of nonuse and login time restrictions for afterhours.
D. Require a password and fingerprint lock afterhours.
Answer : C
A technician needs to quickly destroy data on several hard drives that are no longer
wanted. Which of the following methods is MOST effective?
A. Physical destruction
B. Quick format
C. Low level format
D. Overwrite
Answer : A
A technician has been notified that recent vulnerabilities have been discovered related to a
type of SOHO router. The technician has verified that all connections and settings are
appropriate. Which of the following actions should the technician take NEXT?
A. Change the router firewall settings
B. Check for and apply a firmware update
C. Reconfigure the QoS settings
D. Change router user-names and passwords
Answer : B
A user has been granted permission to access the corporate network from a personal
smartphone. Which of the following should a technician perform before configuring the
phone for access?
A. Check the phone for unauthorized root access
B. Disable the phone’s Bluetooth chip
C. Erase all personal data from the phone
D. Check the phone for location tracking
Answer : A
A user calls the helpdesk reporting that when accessing the company portal, it redirects to
an unfamiliar website. Which of the following steps would the technician take to resolve this
issue using best practices?
A. Identify symptoms, quarantine infected system, and create restore point.
B. Quarantine infected system, identify symptoms, and create restore point.
C. Identify symptoms, educate end user, and create restore point.
D. Create restore point, identify symptoms, and quarantine infected system.
Answer : A
Which of the following best practices is used to fix a zero-day vulnerability on Linux?
A. Scheduled backup
B. Scheduled disk maintenance
C. Patch management
D. Antivirus update
Answer : C
Joe, a technician, receives an error message on his tower PC just after POST which reads:
WARNING! Your drive is about to fail. Please back up your data and run full drive
diagnostics.
Which of the following is generating this error message?
A. CHKDSK
B. S.M.A.R.T.
C. eSATA
D. QoS
Answer : B
A technician is configuring wireless for a home office. The customer wants to prevent
others from accessing the wireless network. The customer has a small number of devices
on the network and does not want to have to remember a complicated password. Which of
the following should the technician recommend?
A. Enable MAC filtering
B. Disable SSID broadcast
C. Assign static IP addresses
D. Turn on content filtering
Answer : A
A computer was recently infected by malware after a flash drive was plugged in. The user,
Ann, indicates she never opened any files or folders from the flash drive. A technician
needs to prevent this from occurring in the future. Which of the following would accomplish
this?
A. BitLocker To Go
B. Set strong passwords
C. Disable usermin
D. Disable AutoRun
Answer : D
A technician is configuring a SOHO router to ensure network computers can only use
secured protocols on the Internet. Which of the following ports should be allowed?
A. 143 B. 23 C. 443 D. 3269 E. 3389
Answer : C
A user is reporting that their screen is flickering at a rapid rate. Which of the following
Control Panel paths should a technician use in order to remedy this issue?
A. Display -> Settings -> Advanced -> General -> DPI
B. Display -> Settings -> Resolution
C. Display -> Settings -> Advanced -> Adapter -> Refresh
D. Display -> Appearance -> Effects -> Transition
Answer : C
A user calls the help desk because a folder containing critical business files is missing from
the local drive. The user is adamant that the folder was there the previous day, and cannot
understand why it is gone. The technician views the properties of the parent folder and
sees a back up listed on the Prior Versions tab. According to the theory of
troubleshooting, which of the following is the technicians NEXT step?
A. Establish a theory of probable cause
B. Establish a plan of action and implement the solution
C. Document findings, actions and outcomes
D. Verify full system functionality and implement preventive measures
Answer : A
An administrator has a new workstation that has been loaded with the Windows OS and
configured with the proper IP settings. The workstation needs to be added to the
corporations domain. Which of the following utilities will the administrator access to
configure this setting?
A. System Properties
B. System Information
C. System Protection
D. System Management
Answer : A
Which of the following security threats happens when another person enters a secured
area with an authorized person?
A. Tailgating
B. Shoulder surfing
C. Spoofing
D. Phishing
Answer : A
A customer calls the help desk to report an issue. The customer suggests that the problem
is hardware related, but the technician knows from the description that this is not the case.
Which of the following is the BEST course of action for the technician?
A. Follow the customer’s prescribed course of action.
B. Convince the customer to take a better course of action to resolve the issue.
C. Explain why the customer’s prescribed course of action is incorrect.
D. Acknowledge the customer’s input, but follow another course of action.
Answer : D
Joe, a user, states he is unable to use his Android phone after updating the OS. Joe is in a
hurry and would like a quick solution that would most likely fix the issue. Which of the
following methods can the technician use?
A. Initiate a factory reset
B. Perform a hard reset
C. Remove the MicroSD card
D. Rollback the OS update
Answer : B
A users personal laptop was hacked. A technician troubleshooting the issue discovers the
user used the numbers 123456789 as their account password. The user has not changed
the password in two years. Which of the following best practices should the technician
recommend the user implement to prevent future hacking? (Select TWO).
A. Configure screen saver B. Set a strong password C. Set login time restrictions D. Use a more secure browser E. Change the password frequently
Answer : B,E
Users are reporting that their laser printer is picking up multiple pages. The printer has very
high utilization. Which of the following should be performed to resolve this issue?
A. Use a maintenance kit
B. Calibrate the printer
C. Replace the toner
D. Replace the fuser
Answer : A
A technician is called into the office during a thunderstorm. Users are reporting that
machines are intermittently powering off. Which of the following will BEST prevent user
data loss?
A. Auto save
B. A surge protector
C. An ESD mat
D. A UPS
Answer : D
An office manager mistakenly uninstalled a valuable application. Which of the following
utilities may allow the manager to correct this issue?
A. System Restore
B. Computer Management
C. Disk Management
D. System Configuration
Answer : A
