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A+ 220-902 > Domain 5: Operation Procedures > Flashcards

Domain 5: Operation Procedures Flashcards

1
Q

Which are equipment grounding methods? Choose three answers.
Choices:

A - Wall 
B - Earth 
C - Signal 
D - Ceiling 
E - Chassis
A

B - Earth
C - Signal
E - Chassis

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2
Q

Hard drives should be stored in which item when they are not in use?
Choices:

A - Computer
B - Antistatic bag
C - Cardboard box
D - Plastic container

A

B - Antistatic bag

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3
Q

Which is a self-grounding practice used while working on a computer?
Choices:

A - Wear a hazmat suit
B - Touch an antistatic bag
C - Stand on a non-metal surface
D - Touch the metal of the computer case once in a while

A

D - Touch the metal of the computer case once in a while

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4
Q

Which materials need to be properly disposed of as they are considered toxic? Choose three answers.
Choices:

A - Paper 
B - Toner 
C - Plastic 
D - Batteries 
E - CRT monitors
A

B - Toner
D - Batteries
E - CRT monitors

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5
Q

Which article of clothing should never be worn when working on the inside of a computer?
Choices:

A - Hat
B - Loose jewelry
C - Safety goggles
D - Long-sleeve shirt

A

B - Loose jewelry

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6
Q

Which is a proper lifting technique?
Choices:

A - Lift with the legs
B - Lift with the back
C - Lift with the arms
D - Bend over while lifting

A

A - Lift with the legs

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7
Q

A fire extinguisher with which rating will put out electrical fires?
Choices:

A - A
B - B
C - C
D - D

A

C - C

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8
Q

Which items should a technician wear to protect the face from particles and odors? Choose two answers.
Choices:

A - ESD mask
B - ESD goggles
C - Air filter mask
D - Safety goggles

A

C - Air filter mask

D - Safety goggles

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9
Q

An MSDS contains information for proper disposal of __________.
Choices:

A - gold
B - OSHA
C - platinum
D - potentially hazardous material

A

D - potentially hazardous material

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10
Q

Which temperature in Celsius is considered too high for most computers?
Choices:

A - 15 degrees
B - 25 degrees
C - 35 degrees
D - 45 degrees

A

D - 45 degrees

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11
Q

Which actions can cause ventilation problems in computers? Choose two answers.
Choices:

A - Dust
B - Light
C - Adding components
D - Removing components

A

A - Dust

C - Adding components

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12
Q

Surge suppressors protect against which item?
Choices:

A - Sag
B - Spike
C - Blackout
D - Brownout

A

B - Spike

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13
Q

Which devices should be used to clean an area of dust particles?
Choices:

A - Air masks
B - Air filters
C - Heat sinks
D - Enclosures

A

B - Air filters

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14
Q

Which types of equipment are subject to local government waste disposal regulations? Choose two answers.
Choices:

A - Cable
B - Modems
C - Monitors
D - Computers

A

C - Monitors

D - Computers

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15
Q

Which are the three steps a first responder will take in response to an incident?
Choices:

A - Identify 
B - Data backup 
C - Secure the premises 
D - Data and device preservation 
E - Report though proper channels
A

A - Identify
D - Data and device preservation
E - Report though proper channels

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16
Q

A member of the IT team is the first responder for a company incident. This is the first incident the technician has been involved with. Which item should the technician review while handling the incident?
Choices:

A - Escape plan
B - Phone numbers
C - Incident documentation
D - Passwords and certificates

A

C - Incident documentation

17
Q

Tracking evidence involved in an incident is part of which item?
Choices:

A - Chain of custody
B - Device preservation
C - Incident identification
D - Use of documentation

A

A - Chain of custody

18
Q

An IT supervisor wants to order enough Microsoft Office licenses to cover the entire list of end users in a company. Which type of license is the IT supervisor most likely to obtain?
Choices:

A - Open
B - Personal
C - Enterprise
D - Commercial

A

C - Enterprise

19
Q

Which are examples of personally identifiable information? Choose three answers.
Choices:

A - Face 
B - Nickname 
C - Date of birth 
D - VAL number 
E - Home address
A

A - Face
C - Date of birth
E - Home address

20
Q

Which is a reason to use proper language when talking about computers?
Choices:

A - It is universal
B - It is the only way to talk
C - It can help technicians who speak multiple languages
D - It will help users understand what the technician is doing

A

D - It will help users understand what the technician is doing

21
Q

Active listening is the act of letting a customer or user finish what they are saying.

A - True
B - False

A

A - True

22
Q

Which item should technicians pay close attention to when being culturally sensitive?
Choices:

A - Food
B - Sports
C - Stock market
D - Professional titles

A

D - Professional titles

23
Q

Which items can distract a technician from a customer? Choose three answers.
Choices:

A - IP address 
B - Social media 
C - Text message 
D - Server functionality 
E - Phone call from a co-worker
A

B - Social media
C - Text message
E - Phone call from a co-worker

24
Q

Which individuals will need to be notified if a technician finds private information out in the open? Choose two answers.
Choices:

A - Supervisor
B - Business owner
C - Technician’s mother
D - Technician’s subordinate

A

A - Supervisor

B - Business owner

25
Q

Which items are associated with corporate policies and procedures? Choose three answers.
Choices:

A - Group Policy 
B - Downtime policy 
C - Acceptable use policy 
D - Technical use process 
E - Change management process
A

B - Downtime policy
C - Acceptable use policy
E - Change management process

26
Q

Which is a part of establishing a theory of probable cause?
Choices:

A - Research
B - Networking
C - Troubleshooting
D - Tracking evidence

A

A - Research

27
Q

Which actions should be taken if the original theory is not correct? Choose two answers.
Choices:

A - Escalate the issue
B - Establish a new theory
C - Establish probable cause
D - Figure out the steps needed to resolve the problem

A

A - Escalate the issue

B - Establish a new theory

28
Q

A technician should __________ when documenting what they did to solve a problem on a machine or system.
Choices:

A - use slang
B - be casual
C - use jargon
D - be specific

A

D - be specific

A+ 220-902 (9 decks)

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