Exam III Review Flashcards
characteristics of effective goals
be clear and specific be measurable have time limits be challenging have controllable rather than uncontrollable outcomes balance needs be measured over time be cost-effective have objective measures be relevant be reliable
Goal Setting
goals are dreams being taken seriously
SMART goals
Specific Measurable Attainable Realistic Timely
SWOT analysis
Strengths
Weaknesses
Opportunities
Threats
Coaching
has been defined as a “directive process” by a manger to train and orient employee to the realities of the workplace and to help employee remove barriers to optimize work performance
Conflict Management: Causes of Conflict
Competition for resources, task interdependence, jurisdictional ambiguity status struggles communication barriers differences in values and beliefs
Conflict Management Strategies
Avoidance Accommodation Compromise Collaboration Competitiveness
Task force teams
a temporary work team formed to solve a specific problem that usually involves several departments or areas within an organization
continuous improvement team
a permanent work team formed to implement incremental improvements in an organization on an ongoing basis. It can either be functional or cross functional
cross functional team
a team of individuals from different organizational units or functions that solves problems and develops solutions affecting the organization as a system
types of teams
cross functional
continuous improvement
task force
departmental work
characteristics of successful teams
team mission statement
problem solving and brainstorming
asking questions like; what should we do? how do we do it?
team building activities
team code of conduct
establishes ground rules for behavior on the team and guidelines for team meetings
Effective Team Leaders
acts as servants not the master of team
assisting team in reaching team goals
Stages of Team Development
forming, storming, norming, performing, transforming
Positive Roles individuals play in groups
inquirer, contributor, elaborator, reviewer, evaluator, energizer, gatekeeper
Negative Roles individuals play in groups
dominator, blocker, cynic, security seeker, lobbyist
Team Meetings
Planning the meeting (agenda)
Conducting the meeting (minutes)
Evaluating the meeting (successful?)
Agenda
essentially a plan for a successful meeting
lists the follwoign aspects of the meeting:
locationa nd date
starting and ending time
meeting objectives and time limit for accomplishing
review sheet
summary
creating a code of ethics
simply a statement of principles by which an operation intends to conduct business ,
serves as a unifier and moral compass for the organization
steps for creating an organization wide code of ethics
identify the task of the organization in broad terms at entry level
think through the principles of management that govern each task
Ethical Litmus Test
Is the action legal? Does it hurt anyone? Is it fair? Am I being honest? Can I live with my decision? Would I be willing to share my decision with everyone? What if everyone did it?
Six Pillars of Character
trustworthiness caring respect responsible fairness citizenship
Ethical Theory: Ethic of Justice
“justice” is a word often used when making moral judgement. Thought of “being fair”. Don’t treat people differently
Ethical Theory: Social Responsibility
generally accepted relationships, obligations and duties between people. “the social contract”
Ethical Theory: Utilitarianism
holds that an action is morally justified to the extent that it maximizes benefits and minimizes harm or costs. “the greatest good for the greatest amount of people”
Ethical Theory: Kantian ethics
Consequences of an action are irrelevant to a moral evaluation of the action. Actions are moral or immoral because of there very nature not because of there consequences. Sense of “duty”
Illegal interview questions, you can:
simply answer the question
point out that the question is illegal and refuse to answer
politely ask the interviewer how the question relates to your ability to do the job
Jackson suggests the following for writing an effective cover letter:
- Address it a particular person by name
- Communicate something personal
- Answer the question: “Why should I see you?”
- Use their language
- Ask for the interview
Creating an effective resume
personal details
educational background
professional experience/employment
activities, special skills, honors
Choosing an Occupation: FACTS
Fit Advancement Compensation Training Site
Fit
is this occupation a good match with your strengths, values and interests?
Advancement
What are the realistic career paths that lead from this job
Compensation
insurance policies, bonuses or profit sharing, stock options, paid vacations, emergency and family leave, retirement programs, educational training assistance, paid relocation expenses benefits
Training
Some companies require new management hires to complete a 6 to 8 month training program
Site
where you work can have a major effect on how you work
Benefits of informative interviews
it helps you grow about shyness when talking to others
it helps your clarify your goals
it helps you establish or expand a network
