Exam III Review

Question 1

characteristics of effective goals

Answer 1

be clear and specific 
be measurable
have time limits
be challenging 
have controllable rather than uncontrollable outcomes 
balance needs 
be measured over time 
be cost-effective 
have objective measures
be relevant 
be reliable

Question 2

Goal Setting

Answer 2

goals are dreams being taken seriously

Question 3

SMART goals

Answer 3

Specific 
Measurable 
Attainable 
Realistic
Timely

Question 4

SWOT analysis

Answer 4

Strengths
Weaknesses
Opportunities
Threats

Question 5

Coaching

Answer 5

has been defined as a “directive process” by a manger to train and orient employee to the realities of the workplace and to help employee remove barriers to optimize work performance

Question 6

Conflict Management: Causes of Conflict

Answer 6

Competition for resources, 
task interdependence, 
jurisdictional ambiguity 
status struggles
communication barriers 
differences in values and beliefs

Question 7

Conflict Management Strategies

Answer 7

Avoidance 
Accommodation 
Compromise 
Collaboration 
Competitiveness

Question 8

Task force teams

Answer 8

a temporary work team formed to solve a specific problem that usually involves several departments or areas within an organization

Question 9

continuous improvement team

Answer 9

a permanent work team formed to implement incremental improvements in an organization on an ongoing basis. It can either be functional or cross functional

Question 10

cross functional team

Answer 10

a team of individuals from different organizational units or functions that solves problems and develops solutions affecting the organization as a system

Question 11

types of teams

Answer 11

cross functional
continuous improvement
task force
departmental work

Question 12

characteristics of successful teams

Answer 12

team mission statement
problem solving and brainstorming
asking questions like; what should we do? how do we do it?
team building activities

Question 13

team code of conduct

Answer 13

establishes ground rules for behavior on the team and guidelines for team meetings

Question 14

Effective Team Leaders

Answer 14

acts as servants not the master of team

assisting team in reaching team goals

Question 15

Stages of Team Development

Answer 15

forming, storming, norming, performing, transforming

Question 16

Positive Roles individuals play in groups

Answer 16

inquirer, contributor, elaborator, reviewer, evaluator, energizer, gatekeeper

Question 17

Negative Roles individuals play in groups

Answer 17

dominator, blocker, cynic, security seeker, lobbyist

Question 18

Team Meetings

Answer 18

Planning the meeting (agenda)
Conducting the meeting (minutes)
Evaluating the meeting (successful?)

Question 19

Agenda

Answer 19

essentially a plan for a successful meeting
lists the follwoign aspects of the meeting:
locationa nd date
starting and ending time
meeting objectives and time limit for accomplishing
review sheet
summary

Question 20

creating a code of ethics

Answer 20

simply a statement of principles by which an operation intends to conduct business ,
serves as a unifier and moral compass for the organization

Question 21

steps for creating an organization wide code of ethics

Answer 21

identify the task of the organization in broad terms at entry level
think through the principles of management that govern each task

Question 22

Ethical Litmus Test

Answer 22

Is the action legal?
Does it hurt anyone?
Is it fair?
Am I being honest?
Can I live with my decision?
Would I be willing to share my decision with everyone? What if everyone did it?

Question 23

Six Pillars of Character

Answer 23

trustworthiness
caring 
respect
responsible
fairness 
citizenship

Question 24

Ethical Theory: Ethic of Justice

Answer 24

“justice” is a word often used when making moral judgement. Thought of “being fair”. Don’t treat people differently

Question 25

Ethical Theory: Social Responsibility

Answer 25

generally accepted relationships, obligations and duties between people. “the social contract”

Question 26

Ethical Theory: Utilitarianism

Answer 26

holds that an action is morally justified to the extent that it maximizes benefits and minimizes harm or costs. “the greatest good for the greatest amount of people”

Question 27

Ethical Theory: Kantian ethics

Answer 27

Consequences of an action are irrelevant to a moral evaluation of the action. Actions are moral or immoral because of there very nature not because of there consequences. Sense of “duty”

Question 28

Illegal interview questions, you can:

Answer 28

simply answer the question
point out that the question is illegal and refuse to answer
politely ask the interviewer how the question relates to your ability to do the job

Question 29

Jackson suggests the following for writing an effective cover letter:

Answer 29

1. Address it a particular person by name
2. Communicate something personal
3. Answer the question: “Why should I see you?”
4. Use their language
5. Ask for the interview

Question 30

Creating an effective resume

Answer 30

personal details
educational background
professional experience/employment
activities, special skills, honors

Question 31

Choosing an Occupation: FACTS

Answer 31

Fit
Advancement 
Compensation 
Training 
Site

Question 32

Fit

Answer 32

is this occupation a good match with your strengths, values and interests?

Question 33

Advancement

Answer 33

What are the realistic career paths that lead from this job

Question 34

Compensation

Answer 34

insurance policies, bonuses or profit sharing, stock options, paid vacations, emergency and family leave, retirement programs, educational training assistance, paid relocation expenses benefits

Question 35

Training

Answer 35

Some companies require new management hires to complete a 6 to 8 month training program

Question 36

Site

Answer 36

where you work can have a major effect on how you work

Question 37

Benefits of informative interviews

Answer 37

it helps you grow about shyness when talking to others
it helps your clarify your goals
it helps you establish or expand a network