Chapter 4: Continuous Improvement--Process and Tools

Question 1

they are the most common, as teams and individuals regularly develop simple solutions to resource-use process, and service challenges

Answer 1

Incremental improvements

Question 2

management’s quest to make processes faster, better, and less expensive while continuously striving to deliver products and services when, where and how the customer desires their delivery

Answer 2

Continuous Improvement

Question 3

redesigned work processes that result in new levels of quality, speed, and savings

Answer 3

breakthrough improvements