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Exam Compass > Exam Compass - Windows OS Troubleshooting Quiz > Flashcards

Exam Compass - Windows OS Troubleshooting Quiz Flashcards

1
Q

The Blue Screen of Death (BSoD) (a.k.a. stop error screen) in MS Windows indicates a fatal error that the system cannot fix on the fly to continue operate safely. BSOD provides technical information that might be of help for advanced users in solving the cause of the stop error. In older versions of Microsoft OSs, information displayed on the screen when Windows encountered this type of error typically included error code, memory address where it occurred, and the name of the driver that caused it. Starting from Windows 8, the error screen contains a stop code accompanied by a URL and QR code pointing to relevant troubleshooting resources on the Internet. BSOD requires a system reboot, which happens either automatically, or can be performed manually with the Ctrl + Alt + Delete key combination, or by pressing the computer’s power button.
True
False

A

True

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2
Q

“Pinwheel” is an informal term used for describing stop error in:
Android
Linux
macOS
Windows

A

macOS

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3
Q

In Microsoft OSs, Performance tab in Windows Task Manager allows to identify hardware components affecting system performance. In a similar fashion, Task Manager’s Processes tab can be used to identify compute-intensive applications and processes that can be the cause of sluggish system performance.
True
False

A
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4
Q

Which of the following could be of help while troubleshooting a system that attempts to boot to incorrect device? (Select 2 answers)
Device Manager
Safe mode troubleshooting
Troubleshooting applet in Windows Control Panel
Disconnecting any removable drives
Updating boot order in BIOS

A

Disconnecting any removable drives

Updating boot order in BIOS

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5
Q

During system boot, a user receives “Windows Boot Configuration Data file is missing required information” error message. Which of the following command-line commands should be used by a technician to troubleshoot this error?
bootrec /scanos
bootrec /rebuildbcd
bootrec /fixmbr
bootrec /fixboot

A

bootrec /rebuildbcd

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6
Q

Which of the answers listed below describe(s) (the) possible cause(s) of the “Missing operating system” error message displayed during Windows system boot? (Select all that apply)
Damaged storage drive
BIOS does not detect the storage drive
Windows starts in VGA mode
System partition not set as active
Corrupt Master Boot Record (MBR)

A

Damaged storage drive

BIOS does not detect the storage drive

System partition not set as active

Corrupt Master Boot Record (MBR)

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7
Q

Which of the following actions would be of help in troubleshooting the “Missing operating system” error message displayed during Windows system boot?
Run Startup Repair utility
Use bootrec.exe to fix Master Boot Record (MBR) errors
Verify that the drive is detected in BIOS
Use diskpart utility to label the system partition as active
Replace damaged drive
All of the above

A

All of the above

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8
Q

Which of the answers listed below refer to probable causes of the “NTLDR is missing” error message displayed during system boot? (Select 2 answers)
Kernel panic
Damaged storage drive
Corrupt NTLDR file
Improper shutdown
Attempt to boot from a non-bootable drive

A

Corrupt NTLDR file

Attempt to boot from a non-bootable drive

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9
Q

Which of the following solutions would be of help in troubleshooting the “NTLDR is missing” error message displayed during system boot? (Select all that apply)
System File Checker (sfc.exe)
Disconnecting any external drives
Safe Mode troubleshooting
Adjusting the boot sequence in CMOS setup utility
Startup Repair utility

A

Disconnecting any external drives

Safe Mode troubleshooting

Adjusting the boot sequence in CMOS setup utility

Startup Repair utility

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10
Q

One of the fixes for the “NTLDR is missing” error message during system boot relies on replacing the corrupt NTLDR file with the same file copied from another MS Windows host using the same OS version. Copying the NTLDR file manually requires access to the command-line interface available as one of the advanced troubleshooting options in Windows Safe Mode (which can be accessed by holding the Shift key and selecting Restart from the Power menu). After gaining access to the CLI, the NTLDR file can be restored with the copy command from an external storage device (e.g., USB flash drive) to the root folder (typically C:) of the drive containing the corrupt version of the file.
True
False

A

True

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11
Q

In MS Windows, Services (services.msc) is a system applet used for managing background applications and processes. The applet interface can be accessed by pressing Windows logo + R key combination, typing in services.msc in the Run dialog box and pressing Enter. Double-clicking on a service opens its Properties menu (which can also be displayed by right-clicking on the service and selecting Properties from the context menu). The General tab of the Properties menu contains all the basic options necessary for manual service management (i.e., Start, Stop, Pause, and Resume buttons). If a service fails to start, automatic system response can be set on the Recovery tab. Another way of troubleshooting such problem is to check whether all required components for a given service are also up and running. The list of all connected services for a given service can be found on the Dependencies tab.
True
False

A

True

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12
Q

Which of the Windows tools listed below provides options to uninstall, change, or repair applications?
Programs and Features (appwiz.cpl)
System Configuration (msconfig.exe)
Troubleshooting (control /name Microsoft.Troubleshooting)
Security and Maintenance (wscui.cpl)

A

Programs and Features (appwiz.cpl)

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13
Q

When a program installed in Windows stops responding or encounters an error, logs describing the error can be examined with the use of:
Task Manager (taskmgr.exe)
System Information utility (msinfo32.exe)
Resource Monitor (resmon.exe)
Event Viewer (eventvwr.msc)

A

Event Viewer (eventvwr.msc)

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14
Q

Which of the following steps provide access to Windows Reliability Monitor (perfmon /rel)? (Select 2 answers)
Control Panel (icon view) > Administrative Tools folder > Reliability Monitor
Control Panel (category view) > System and Security > Security and Maintenance > Maintenance > View reliability history
Control Panel (icon view) > Security and Maintenance > Maintenance > View reliability history
Windows Settings menu > Update & Security > Troubleshooting > Reliability Monitor
Control Panel (category view) > System and Security > System > Advanced system settings > Performance > Settings… > Advanced > View reliability history

A

Control Panel (category view) > System and Security > Security and Maintenance > Maintenance > View reliability history

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15
Q

The basic, recommended steps to solve or prevent low memory issues in MS Windows include: (Select all that apply)
Adding more RAM
Limiting the size of paging file
Disabling ReadyBoost
Closing resource-intensive apps/processes
Increasing virtual memory size

A

Adding more RAM

Closing resource-intensive apps/processes

Increasing virtual memory size

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16
Q

The common causes of USB controller resource warnings include USB devices exceeding the number of available endpoints (a.k.a. data buffers) or drawing too much power. In MS Windows, troubleshooting solutions that can be applied to solve such problems include disconnecting USB devices that are not in use, connecting devices with USB 2.0 ports, or reinstalling USB controllers.
True
False

A

True

17
Q

Which of the answers listed below refers to a common solution for troubleshooting slow profile load on a Windows domain?
Modifying login script
Disabling SSO authentication
Rebuilding Windows profiles
Applying system updates

A

Rebuilding Windows profiles

18
Q

The problem of the so-called time drift in Windows OS (i.e., the problem of the system clock going out of sync) can be solved manually in the Windows Settings menu (Windows Start > Settings > Time & Language > Date & time > Sync now button), or by setting up automatic time synchronization task in Windows Task Scheduler (Windows logo key + R > type in: taskschd.msc + press Enter > Task Scheduler Library > Microsoft > Windows > Time Synchronization > Create Task).
True
False

A

True

19
Q

Which of the following would be the easiest step to troubleshoot the Blue Screen of Death (BSoD) in MS Windows?
System reboot
Recovery Console
Safe Mode troubleshooting
Driver rollback

A

System reboot

20
Q

Restarting Windows regularly might be of help in resolving slower performance issues as it shuts down all background processes and clears out the system memory.
True
False

A

True

21
Q

Which of the system recovery options in Windows 10 provides an option to keep or remove personal files before reinstalling Windows?
Reset
Refresh
Repair
Restore

A

Reset

22
Q

If a recently installed app, driver, or update for Windows has a degrading effect on the system performance, Windows Restore can be used to undo system changes by reverting the computer to a restore point. Methods for accessing Windows Restore include:
Windows Run dialog box (Windows logo key + R) > type in: rstrui.exe + press Enter
Windows Run dialog box (Windows logo key + R) > type in: sysdm.cpl + press Enter > System Protection tab > System Restore…
Windows Control Panel (icon view) > Recovery > Open System Restore
Windows Control Panel (icon view) > Recovery > Configure System Restore > System Protection tab > System Restore…
Windows Control Panel (icon view) > Security and Maintenance > Recovery > Open System Restore
Windows Control Panel (icon view) > System > Advanced system settings > System Protection tab > System Restore…
Windows Control Panel (category view) > System and Security > Security and Maintenance > Recovery > Open System Restore
Windows Control Panel (category view) > System and Security > System > Advanced system settings > System Protection tab > System Restore…
Windows Start > Settings > System > About > System protection > System Restore…
All of the above

A

All of the above

23
Q

If personal files, such as email, documents, or photos are lost or deleted, Windows System Restore can be used to recover such files.
True
False

A

False

24
Q

A Windows 10 interface that enables update rollback can be accessed via:
Windows Start > Settings > Update & Security > View update history > Uninstall updates
Windows Control Panel (icon view) > Programs and Features > View installed updates
Windows Control Panel (category view) > Programs > Programs and Features > View installed updates
Windows Control Panel (category view) > Programs > Uninstall a program (under Programs and Features) > View installed updates
Windows Control Panel (category view) > System and Security > Programs (left sidebar menu) > View installed updates
Windows Control Panel (category view) > Uninstall a program (under Programs) > View installed updates
All of the above steps

A

All of the above steps

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