Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

hrm > Exam 4 > Flashcards

Exam 4 Flashcards

1
Q

Chain of Command

A

Unbroken line of authority that links all persons in an organization and shows who reports to whom.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Organization

A

a group of people assembled to perform activities that will allow the entity to accomplish a set of strategic and tactical goals and to realize its mission.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Organizational structure

A

the way in which the division of labor, communication, and the movement of resources among parts of the organization are coordinated to accomplish tasks and goals.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Organization design

A

the process of creating an organizational structure.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Span of control

A

the number of jobs that report to a manager on the next-level up in a hierarchy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Span of leadership

A

the number of jobs reporting to a person in a leadership position - who is responsible for influencing, inspiring and developing others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

hierarchy

A

the way in which people and groups are organized according to formal authority.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Tall organization

A

have many layers of management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Flat organization

A

have few layers of management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

reporting relationships

A

who reports to whom

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Authority

A

the legitimate right of a person in a particular job to make certain decisions, allocate resources, and direct certain other people’s activities.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Responsibility

A

the obligation to satisfactorily accomplish tasks associated with a job.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Accountability

A

an individuals willingness to report job success or failures regarding expected outcomes to his or her manager or other superiors in the chain of command.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Centralized decision making

A

(decision-making is concentrated at the top)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Decentralized decision making

A

(decision-making is pushed down into the organization)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Matrix Structure

A

Attempts to maximize the positive attributes of vertical structures while also supporting effective coordination, communication and agility horizontally across the organization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Organizational chart

A

a visual representation of how roles, jobs, authority, and responsibility are distributed within an organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Open systems theory

A

a human system such as an organization is constantly influenced by and is influencing its environment.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Mechanistic Organizations

A

manufacturing plant

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Organic Organization

A

a high-technology company

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Morgan’s metaphors for organizations

A

machine, organism (spiders and starfish), brain, culture, instrument of power and domination

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

For-Profit Organization

A

Any business whose mission includes making profit for owners.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Not-for-Profit Organization

A

An organization that provides goods or services and that invests profits in pursuit of organizational goals as opposed to sharing profit among owners.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Governmental Organizations

A

Organizations that lead, manage and control nations, states, provinces, towns, etc.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Non-Governmental Organization (NGO)
An organization that is not directly or solely linked to one or more governments; seeks to support human or social issues. NGOs are usually not-for-profit and often voluntary.
26
Small Business
Any organization that is organized for profit, is independently owned, and is not dominant in its market
27
Local organization
Any organization that operates in only in a defined geographic area.
28
International Organization
An organization that has substantial operations in multiple countries.
29
Multinational Corporation
Any for-profit business that has formalized operations in many countries.
30
Importer
Any organization that specializes in importing goods or services from another country or countries.
31
Exporter
Any organization that specializes in exporting goods or services from another country or countries
32
Public Charities
A type of not-for-profit organization that is organized for purposes beneficial to the public.
33
Private Foundations
A type of organization set up by an individual, family, or group of individuals for a philanthropic purpose. Private foundations and their resources are managed by directors or trustees. Although not public charities, they are an important source of income to charities through grants.
34
Virtual Organization
Any organization that provides some or all of its products or services via information and telecommunications technologies, particularly the internet.
35
Sole Proprietorship
A business that is owned by an individual and has not been registered as a corporation or partnership sole proprietorship can be a limited liability company if the owner elects not to treat it as a legal corporation or partnership.
36
Partnership
A legal structure for businesses with two or more people is called a general partnership when qualifiers such as "limited" or "limited liability" are not used. Partners are each personally liable for all business debts, and each partner also claims a portion of the business income (or losses) on individual tax returns. Joint ventures are types of partnerships in which the activity lasts for a limited period of time or for a specific project.
37
Corporation
A corporation is a legal entity and is treated as such by government. As such, the corporation owns the business, while individuals, called shareholders, own a percentage of the corporation. Publicly owned corporations have ownership shares traded on a stock exchange.
38
Limited Liability Company (in some countries, this is referred to as a PLC, or “public” limited corporation)
A relatively new (in the US), hybrid form of ownership that combines elements of a partnership and a corporation. As a partnership, the liability of owners is “limited,” while partners also enjoy taking ownership of corporate losses to offset taxes. Member owners can be people, corporations, other LLC’s and foreign entities.
39
Job analysis
the systematic process of gathering and analyzing information about jobs and the knowledge, skills and competencies needed to perform these jobs.
40
A job description
a written document that includes major tasks and responsibilities of a particular job.
41
job specification
a document that lists all the necessary knowledge, skills, and abilities that a person must possess in order to perform the job.
42
formal organization
all departments, jobs, reporting relationships, rules, policies, and procedures are standardized
43
informal organization
includes the organization’s social structure, social networks and culture. – need emotional intelligence to manage well
44
Managing “Up”
Effectively negotiating relationship with those who are in leadership positions over others
45
Team
unit of two or more people who interact and coordinate their work to accomplish a specific goal.
46
Task specialist role
spend time and energy helping the team reach its goal
47
Socio-emotional role
support team members’ emotional needs
48
Five Stages of Team Development
FSNPA | Forming, Storming, Norming, Performing, Adjourning
49
Determinants of Team Cohesiveness
Team interaction, shared goals, personal attraction to the team
50
Costs of Teams
Power Realignment, Free Riding, Coordination Cost, Revising Systems
51
Benefits of Teams
Satisfaction of Members, Expanded Job Knowledge and Skills, Great Results!
52
Organizational Control
Establishing standards, measurements, and metrics to monitor and control the organization, including the systems necessary to collect that information.
53
Types of Organizational Controls
Feedback Systems, Productivity Metrics, Total Quality Management, Budgets, Audit Systems, Balanced Scorecards
54
Feedforward Control
Anticipates Problems
55
Concurrent Control
Solves Problems as They Happen
56
Feedback Control
Solves Problems After They Occur
57
Budgetary Control
The process of setting targets for an organization’s expenditures, monitoring results and comparing them to the budget, and making changes as needed.
58
Open-Book Management
Sharing of financial information with employees
59
The Balanced Scorecard
Balances traditional financial measures with measures of customer service, internal business processes and capacity for learning and growth
60
Balanced Scorecard
Financial --> Internal Business Processes --> Learning and Growth --> Customers -->
61
Human Resource (HR) Planning
The process by which managers ensure that they have the right number and kinds of people in the right places, and at the right times, who are capable of effectively and efficiently performing their tasks.
62
Human Resource Inventory
A review of the current make-up of the organization’s current resource status.
63
Job Analysis
An assessment that defines a job and the behaviors necessary to perform the job.
64
Sources of Potential Job Candidates
The Internet, Employee referrals, Company Web site, College recruiting, professional recruiting organizations
65
Firing
Permanent involuntary termination
66
Layoffs
Temporary involuntary termination; may last only a few days or extend to years
67
Attrition
not filling openings created by voluntary resignations or normal retirements
68
Transfers
moving employees either laterally or downward
69
Reduced workweeks
having employees work fewer hours per week, share jobs, or perform their jobs on a part-time basis
70
early retirements
providing incentives to older and more senior employees for retiring before their normal retirement date
71
job sharing
having employees share one full-time position
72
Selection Process
The process of screening job applicants to ensure that the most appropriate candidates are hired.
73
Realistic Job Preview (RJP)
The process of relating to an applicant both the positive and the negative aspects of the job.
74
Orientation
Education that introduces a new employee to his or her job and the organization.
75
Fired for Cause
Employee has done something that merits instant firing – stealing, cheating on expense report, violence in workplace, sexual harassment, other type of harassment, etc.
76
Fired for Performance
Employee is not performing up to the standards established for the position
77
Layoffs - Managing Downsizing
The planned elimination of jobs in an organization
78
Work-Life Balance
Employees have personal lives that they don’t leave behind when they come to work. family friendly benefits used
79
Emotional Intimacy
Gallup and other research studies indicate that friendships in the workplace are important to employee satisfaction and engagement
80
Sexual Harassment
Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature
81
Equal Opportunity/Discrimination Laws
1. Civil Rights Act, Title VII 1964 2. Age Discrimination in Employment (ADEA) 1967 3. Vocational Rehabilitation Act 1973 4. Americans with Disabilities Act (ADA) 1990 5. Civil Rights Act 1991
82
Compensation/Benefits Laws
1. Equal Pay Act 1963 2. Family & Medical Leave Act (FLSA) 1993 3. Health Insurance Portability and Accountability Act (HIPPA) 1996
83
Health & Safety Laws
1. Occupational Safety & Health Act (OSHA) 1970 | 2. Consolidated Omnibus Budget Reconciliation Act (COBRA) 1970

hrm (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions