Exam 4

Question 1

3 layers of assesment of quality care

Answer 1

patient, practioners/providers, community

Question 2

things that can be measured, can be used to assess quality, and they carry a consensus

Answer 2

performance indicators

Question 3

well defined, easily measured, feasible to collect and report

Answer 3

characteristics of performance indicators

Question 4

choose a clinical area to evaluate, write indicator specifications, organize an assessment team

Answer 4

steps when developing performance indicators

Question 5

critical for current and future success of the organization or institution

Answer 5

key performance indicators

Question 6

frequently measured, non-financial, and linked to a team

Answer 6

characteristics of key performance indicators

Question 7

make sure we have a transfer of power to the front line, have a strong partnership with members and customers, and reporting and improving performance

Answer 7

foundational stones

Question 8

how a planned action might lead to a desired outcome

Answer 8

mental model

Question 9

can be a barrier identifying key performance indicators

Answer 9

perceptions of stakeholders

Question 10

people that are the most invested in the plan or project

Answer 10

key stakeholders

Question 11

relevant knowledge, proficiencies and abilities needed to achieve a desired result

Answer 11

skills and tasks

Question 12

where human performance improves with practice, so you get better the more your practice

Answer 12

power law of practice

Question 13

different types of comunication

Question 14

a pattern of failed predictions that prompts us to revise our mental models. we do it everyday without thinking about it

Answer 14

feedback loop

Question 15

a tool used to track organizational strategies and to monitor progress towards identified objectives

Answer 15

scorecard

Question 16

a tool that looks as the operational progress of an organization and uses it to monitor clinical and non-clinical progress

Answer 16

dashboard

Question 17

the correct mathematical equation for quality

Answer 17

quality = value x price / time

Question 18

control chart that has continuous data that is measured on a scale so like time and weight

Answer 18

variable chart

Question 19

control chart that has discrete data and counted using integers or categories like number of events infected versus not infected

Answer 19

attribute chart

Question 20

chart that centers on a median

Answer 20

run chart

Question 21

chart that centers on a mean

Answer 21

control chart

Question 22

part of the chart that with the most popular or largest amount is the

Answer 22

mode

Question 23

this is unavoidable in any process or system, and the more complicated the process or system, the greater the potential for a cumulation of this

Answer 23

variation

Question 24

variations that result from events arising above the background noise of a process or that are outside of the normal limits are labeled

Answer 24

special cause variations

Question 25

a government act that was created in 2008 to evaluate the appropriate use of imaging services, this act was trying to eliminate over utilization to save medicare money

Answer 25

medicare improvement for patient and providers act (MIPPA)

Question 26

who developed a statistical process control to improve manufacturing by refocusing attention on systems instead of events, processes, rather than individuals and scientifically acquired data over anecdotal experience

Answer 26

Walter Sherward