Exam 2

Question 1

pre-arrival, arrival, first connection, keystone

Answer 1

pt frame work for analysis

Question 2

step that begins with patient assessment of your facility before they ever meet you is gonna be

Answer 2

pre-arrival

Question 3

what step do patients rank as the most important because of the interacting with physician or tech?

Answer 3

keystone

Question 4

the time when a patient may talk to a technologist if something doesn’t feel right or frightened

Answer 4

the main event

Question 5

follow up interview or surveys to assess how we did

Answer 5

last chance

Question 6

consumer revolution includes 2 components:

Answer 6

the technical and nontechnical

Question 7

non technical:

Answer 7

how was the parking, waiting, check-in

Question 8

technical:

Answer 8

equipment, pt don’t care as much about

Question 9

blame free culture, balance of accountability between systems and individuals

Answer 9

just culture

Question 10

have to anticipate human error in this culture, captures errors before they happen, facilitates good decisions, feel open about sharing mistakes

Answer 10

just culture

Question 11

beliefs of just culture:

Answer 11

to error is human, to drift is human, risk is everywhere

Question 12

only time punitive action happens in just culture is when there is:

Answer 12

reckless behavior

Question 13

2/3 of harm to the patient is a result of:

Answer 13

breakdown of communication or communication failures

Question 14

the meeting where everyone gets on the same page:

Answer 14

huddle, briefing

Question 15

know different pieces of SBAR

Answer 15

situation
background
assessment
recommendations

Question 16

one of the highly used team training strategies in healthcare that is really successful

Answer 16

crew resource management model

Question 17

know closed loop

Answer 17

practice of closed loop is when you are repeating back what someone says

Question 18

end of day, talk about team performance

Answer 18

debriefing

Question 19

• Informing staff about the program
• Gather observational data
• Selecting key individuals
• Make sure there are necessary resources

Answer 19

framing

Question 20

• Group training on how to perform the procedures.
• Observation training on
  communication interactions and rating those interactions.
• Leadership (coaches) outline expectations

Answer 20

training

Question 21

Results show a persistent improvement in and sustainment of the adoption of the key components of team training. Daily implementation

Answer 21

sustaining

Question 22

when you have leaders that are trying to implement change it is important the the leader outlines the vision and strategy of what they are trying to do

Answer 22

effective leader

Question 23

joint commission mission and purpose

Answer 23

Continuously improve health care for the public, in collaboration with other stake holders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value

Question 24

if the ceiling does not meet criteria of the joint commission you cannot get:

Answer 24

medicare and medicaid payments

Question 25

mammography quality standards act of 1992 why?

Answer 25

To ensure that all people have access to quality mammography for the detection of breast cancer in its earliest, most treatable stages

Question 26

what government organization was charged with the task of developing and implementing MSQA?

Answer 26

FDA

Question 27

who regulates property use of radioactive materials

Answer 27

NRC

Question 28

the joint commission does regulate at the state level and implements changes by state