Exam 4 Flashcards
1
Q
What is crisis?
A
Crisis is a TIME OF INTENSE DIFFICULTY, TROUBLE OR DANGER
2
Q
A crisis is a period in which emotions are _____ and reason is ______
A
-HIGH, LOW
3
Q
Stage 1 / impact stage
A
When a problem occurs
4
Q
Stage 2 / crisis stage?
A
Normal coping mechanisms can not resolve issue
5
Q
Stage 3 / detachment stage
A
Behaviors and emotions change
6
Q
Stage 4 / resolution stage
A
Police assessment stage
7
Q
Stage 5 / action stage
A
Action stage - reduce anxiety, grasp the problem, rapid initial response
8
Q
5 ways to combat bias
A
LLCIS
listen
Learn
Communicate culturally
Interact
Self-assess
9
Q
a fight, battle or a struggle?
A
Conflict
10
Q
assess the receivers
A
- background
- experience
- education
