Exam 4

Question 1

which of the following is true of job enrichment?

Answer 1

it involves assigning new tasks involving the same level of responsibility

Question 2

______ describes how much personal responsibility a person takes for his or her behavior and its consequences

Answer 2

locus of control

Question 3

_____ control is an approach to organizational control that is characterized by informal and organic structural arrangements

Answer 3

decentralized

Question 4

according to herzberg’s motivator-hygiene theory , which of the following outcomes helps to satisfy motivator needs?

Answer 4

interesting work, autonomy, responsibility, grow on the job, and sense of accomplishment

Question 5

Fiona was telling her friend about the freedom and discretion given to her in scheduling and deciding the procedures used to complete the tasks assigned to her. Which of the following job characteristics was she talking about?

Answer 5

Autonomy - enables freedom

Question 6

James leads a training and development team. He expects excellence, sets challenging goals and expresses confidence that each of them is capable of doing their part to meet and exceed the goals. According to recised path goal thoery, james is using ______ leadership stylle

Answer 6

achievement oriented

Question 7

According to Kaplan and Norton, _______ maps are “visual representations of a company’s critical objectives and crucial relationship among them that drive organizational performance.”

Answer 7

strategy maps

Question 8

which of the following laws states that behavior that is followed by the positive consequences will likely be repeated?

Answer 8

the law of effect

Question 9

employee behaviors that exceed the work-role requirements for the job are known as _______

Answer 9

organizational citizenship behaviors

Question 10

path goal theory is concerned with

Answer 10

how leaders influence subordinates’ perceptions of their work goals and how those goals might be attained

Question 11

________ propose that whether a leader who possesses certain traits or performs certain behaviors is effective depends on situation or context.

Answer 11

contingency models

Question 12

how can teams contribute to an organization?

Answer 12

increase productivity, improve quality, and reduce costs

Question 13

department manager is struggling trying to lead a cross-functional team. Most members are other departments at her level, and they see no reason to do what she asks.

Answer 13

she has weak position power

Question 14

the members of a cross functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he or she can be reached. this arrangement is known as a

Answer 14

group norm

Question 16

Someone at a team meeting who says, “Let’s hear from those who oppose this plan,is performing a role.

Answer 16

maintenance role

“let’s hear from those who oppose”

Question 17

Wilma leads a task force charged with restructuring the order- processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Wilma should adopt a(n)\ leadership style.

Answer 17

task oriented

Question 18

At Polar Sportswear , orders have significantly exceeded projections , and Chris , the operations director, has decided to hire for a third shift in the plant. Chris is clearly operating with the use of a(n)\ budget.

Answer 18

flexible/variable budget

Question 19

Larry is the daytime supervisor for an automobile assembly line. He supervises 45 people who perform relatively routine jobs that require minimal training. The shop is unionized, so Larry has little latitude when it comes to dismissing poor performers. However, he does have the authority to transfer employees and has been known to reassign poor performers to less desirable jobs on the assembly line. Larry has a reputation for only transferring employees with just cause, and generally is viewed as a fair supervisor by his employees . Although he would like greater autonomy to determine salaries , Larry generally divides bonuses and raises equally among his employees . To do otherwise would likely create conflict with union members and representatives . According to Fiedler’s model , how would Larry’s position power be described?

Answer 19

weak

Question 20

According to Fiedler’s contingency model, _____ situation control favors a leader who is ______ oriented .

Answer 20

moderate ; relationship

Question 21

After struggling with the accounting training, Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted . In this case , Peter is low on theelement of expectancy theory.

Answer 21

expectancy

Question 22

Britta is trying to measure her salon’s productivity during the first quarter. For this period, she should divide _____ by the costs of her staff, loans, materials and utility bills.

Answer 22

the total salon services and products sold

Question 23

what is a characteristic of men in the workplace compared with women?

Answer 23

women use democratic relationship leadership and men use autocratic directive style

Question 24

______ leadership makes subordinates aware of the importance of their performance to the organization and aware of their own needs for personal growth, motivating subordinates to work for the good of the organization

Answer 24

transformational

Question 25

what is true about houses path goal theory?

Answer 25

it proposes that the steps managers should take to motivate subordinates depend on both the nature of the subordinates and the type of work they do

Question 26

what is true with respect to groups and teams?

Answer 26

The intensity with which members work together is always higher in a team than in a group

Question 27

Which of the following situational approaches to leadership postulates that effectiveness depends on the personal style of the leader and the degree to which the situation gives the leader power , control , and influence over the situation ?

Answer 27

fiedlers contingency model

Question 28

the situational approach to leadership suggests that

Answer 28

a leader should analyze the situation before deciding what to do

Question 29

Jim is the daytime supervisor for an automobile assembly line. He supervises 45 workers who perform routine jobs that require minimal training. Which of the following statements would indicate that Jim is following the transactional model of leadership ?

Answer 29

Jim sets goals, monitors progress toward goal achievement, and rewards and punishes people for their level of goal accomplishment

Question 30

TQM’s two core principles are

Answer 30

people orientation and improvement orientation

Question 31

what can hurt the performance of an organization?

Answer 31

focusing on one thing instead of multiple

Question 32

which of the following is not considered an essential consideration in building a group into an effective team?

Answer 32

unamity

collaboration, trust, performance, goals and feedback, motivation through mutual accountability and interdependency, composition, roles, norms, effective team processes.

Question 33

the process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization is called _____.

Answer 33

controlling

Question 34

davids peers were surprised when he received a promotion and suddenly became their supervisor. they thought he was rather unreliable and weren’t sure he was up to the task. according to the contingency model, david has ______.

Answer 34

poor leader-member relations

Question 36

When _____ reinforcement is used, people are motivated to perform behaviors because they want to stop receiving or avoid undesired outcomes .

Answer 36

negative

Question 37

Kim, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2% through additional training for her staff. She is engaged in

Answer 37

controlling

Question 38

According to the expectancy theory, which of the following is true of Instrumentality ?

Answer 38

Managers promote high levels of instrumentality when they link performance to desired outcomes

Question 39

Which of the following is true of extrinsic motivation?

Answer 39

The source of motivation is the consequences of the behavior, not the behavior itself.

Question 40

Giving an assembly worker an additional task to perform at the same time as her original one is known as job ______

Answer 40

enlargement

Question 41

______ managers motivate their subordinates to work for the good of the organization as a whole, not just for their own personal gain o benefit.

Answer 41

transformational

Question 42

Sienna was dissatisfied with Jenna’s contribution to the team project so Sienna exercised her _____ power by withholding part of Jenna’s bonus.

Answer 42

coercive

Question 43

the goal of the job characteristics model is to

Answer 43

increase intrinsic motivation in jobs

Question 44

Which question do individuals ask during the norming stage of group development?

Answer 44

what do others expect me to do

Question 45

Ashton recently took an employee off probation because his performance had greatly improved . This is an example of a(n) reinforcement .

Answer 45

negative

Question 46

which of the following is an example of a disfuncional conflict?

Answer 46

manager telling an employee that his work visa can be revoked at anytime

Question 47

what is true of the control proccess ?

Answer 47

realistic standards reduce the gap between actual performance and desired performance

Question 48

Jimmy’s supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement . The supervisor is doing which step of the control process?

Answer 48

take corrective action

Question 49

Hayden has come up with an idea for increasing sales in his organization. He speaks to his manager and shares his ideas with him. Which of the following types of communication is exemplified in the scenario ?

Answer 49

upward communication

Question 50

Jane leads a task force developing specifications for a new customer database to be used by several departments . Jane is an IT supervisor , but most of the others are directors of other departments . At the first meeting , a few of them asked questions that she couldn’t answer . According to the contingency model , Jane’s situational control is likely ______

Answer 50

low