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SF Admin Exam > Exam 4 > Flashcards

Exam 4 Flashcards

Approve Salesforce Administrator Exam

1
Q

A checkbox can be the controlling field to a dependent picklist.

A

TRUE

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2
Q

AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.

A

Create a manufacturer field as a controlling picklist and the model as a dependent picklist

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3
Q

Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.

A

TRUE

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4
Q

Which of the following are true about formula fields?

A. They are read-only
B. They will not display on record edit pages
C. They will not display on record detail pages
D. They are not searchable
E. They will not display on reports

A

A. They are read-only
B. They will not display on record edit pages
D. They are not searchable

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5
Q

A cross object formula references fields from parent objects.

A

TRUE

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6
Q

Page layouts are assigned to _____________.

A

Profiles

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7
Q

Use ____________ to filter or segment picklist values based on the user’s profile.

A

A. Record Types

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8
Q

Which of the following objects support business processes?

A

A. Cases

B. Opportunities

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9
Q

When creating a sales process, the System Administrator will be modifying/filtering the values of the __________ field.

A

B. Stage

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10
Q

The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.

A

B. A Master - Detail relationship on the Shipment object to the Opportunity object

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11
Q

In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects.

A

TRUE

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12
Q

To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.

A

TRUE

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13
Q

In order to update records using the Data Loader, what field must be present in the csv file?

A

B. Salesforce ID

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14
Q

The Data Loader can de-duplicate records during import.

A

FALSE

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15
Q

In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.

A

FALSE

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16
Q

What should a system administrator consider before importing a set of records into Salesforce.

A

A. The import file should include a record owner for each record
C. Data should be de-duplicated in the import file prior to impor

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17
Q

Which of the following can be used to create a back up of data from Salesforce?

A

A. Weekly Data Export
B. Data Loader
D. Reports

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18
Q

Deleted records will be stored in the Recycle Bin for up to 15 days.

A

TRUE

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19
Q

Which report type provides a simple list of data with no subtotals?

A

Tabular

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20
Q

Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports.

A

C. Summary and Matrix

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21
Q

Which statement about custom summary formulas is true?

A

B. Custom summary formulas can reference a formula field within a report
D. Custom summary formulas can be used in a report built from a custom report type

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22
Q

The following are true about scheduling and emailing reports.

A

A. The running user determines whose data is visible on the report.
B. The running user must have access to the folder in which the report is saved.
C. All email recipients must have access to the same folder.
D. The report is emailed within 30 minutes of the Preferred Start Time

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23
Q

A Dashboard is a visual representation of data from multiple reports and (Choose all that apply.)

A

A. Is comprised of up to 20 components
C. Has a running user to determine what data is visible
D. Displays data as of the last time the dashboard was refreshed
F. Can be scheduled to be refreshed and emailed automatically

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24
Q

Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called

A

A. Dashboard Component Snapshot

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25
Q

Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users.

A

TRUE

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26
Q

A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?

A

B. Dashboard Filters

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27
Q

The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

A

C. When a record is created/updated and didn’t previously meet the trigger criteria

28
Q

The support team has asked the System Administrator to automate the notification of a customer’s support plan ending - they would like for the Customer SupportRep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

A

A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep

29
Q

The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?

A

C. Delete the actions in the Time-based Workflow queue

30
Q

What feature would a system administrator implement to allow AW Computing’s prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

A

C. Web-to-Lea

31
Q

When a Lead is converted, an Account, Contact and _______ record are created.

A

D. Opportunity

32
Q

Queues can be made up of the following

A

A. Users
B. Public Groups
C. Roles

33
Q

Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

A

TRUE

34
Q

The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

A

B. Create 1 assignment rule with multiple criteria entries

35
Q

Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

A

TRUE

36
Q

When Chatter is enabled in an org, the following happens (Choose all that apply).

A

A. The Chatter app is added to the Force.com app menu
B. The Chatter tab is added to all standard apps
C. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter

37
Q

The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (Choose all that apply.)

A

A. Make posts
B. View comments
C. Upload files
D. Join groups

38
Q

Chatter External license allow users outside the company to join public Chatter groups.

A

FALSE

39
Q

Who can invite Chatter customers into a Chatter group?

A

A. The system admin

B. Group owner

40
Q

Folders are used to organize the following (Choose all that apply.)

A

A. Dashboards
B. Reports
C. Documents
D. Email templates

41
Q

The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.

A

D. Profile, Role

42
Q

The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user?

A

A. The field will be hidden from the user

43
Q

Which objects support business processes?

A

A. Opportunities
B. Leads
E. Cases

44
Q

Lead assignment rules assign leads to owners and queues based on the criteria the system admin specifies within the rule.

A

TRUE

45
Q

Which of the following are actions triggered by workflow rules?

A

A. Email
B. Task
C. Field update
F. Outbound message

46
Q

If a lead is converted without a value in the company field, what happens? (person account is enabled)

A

B. A Person Account is created

47
Q

An Approval Process begins when a record is:

A

D. Submitted for Approval

48
Q

Time based workflow can be triggered every time a record is created or edited

A

FALSE

49
Q

When you delete a lead from a campaign, it deletes the lead record itself.

A

FALSE

50
Q

All the following objects may have a queue EXCEPT

A

A. Accounts

51
Q

You are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 48 custom objects, and 7 custom tabs, what will happen when they try to install ExpenseTracker?

A

C. The installation will succeed

52
Q

It is possible to share a custom object record manually

A

TRUE

53
Q

You can customize the Opportunity Stage History related list on an Opportunity Page Layout.

A

FALSE

54
Q

Is possible to view a forecast based on all the following EXCEPT:

A

D. Sales Team

55
Q

Which of the following does a Profile control?

A

C. Read, Create, Edit, and Delete permission

56
Q

If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically

A

TRUE

57
Q

Which of the following are true about Master/Detail relationship in custom objects?

A

A. Sharing is inherited from parent

D. Lookup field child is required

58
Q

Which type of field cannot be required when it’s created?

A

A. Formula

59
Q

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet these requirements? Choose 2 answers

A

Create a lookup relationship field on the survey object.

Add the survey related list to the account page layout.

60
Q

Marketing Team was created as a public group. A Sales Team user wants to share one specific opportunity record with the Marketing Team. How can the user share it?

A

Manual Sharing (Share button)

61
Q

An admin user has received a file of leads to import, with more than 50k of records. What tool can be used?

A

Data Loader

62
Q

Universal Containers uses a private data access model. Product managers and sales representatives are in different branches of the role hierarchy. What should an Administrator do to ensure that product managers can report on opportunities in their product line?

A

Create a sharing rule based on criteria.

63
Q

What is a consideration for creating a master-detail relationship between two objects? (choose 2)

A

The related lookup field is a required field on the detail record.
Sharing for the detail record is inherited from the master record.

64
Q

I want to display the maximum amount of the Account related Opportunities on Account page layout.

A

Create a Roll-up Summary Field on Account

65
Q

Which is a capability of an External Id field?

A

Is indexed.

SF Admin Exam (3 decks)

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