Exam 3 Quiz Questions

Question 1

The channel is the ____ the message takes

Answer 1

Route

Question 2

One disadvantage of the chain channel of communication is ____

Answer 2

Information can be distorted & Dependent on weakest link (both a and b)

Question 3

All of the following are elements of communication except ____

Answer 3

Process

Question 4

All of the following are barriers to communication except ____

Answer 4

Winking

Question 5

Encoding language involves _____

Answer 5

All of the above (spoken, written, unspoken, nonverbal

Question 6

Sociometry is a method of studying the ____ of groups

Answer 6

Likes and dislikes (both b and c)

Question 7

The purpose of an informal group is to _____

Answer 7

Share a common interest

Question 8

Which of the following would involve the least work group participation?

Answer 8

Quality circle

Question 9

One risk of a highly cohesive group is _____

Answer 9

None of the above

Question 10

You can reduce the level of conflict in groups by introducing a _____ goal

Answer 10

Superordinate

Question 11

Motivation involves the ____, ____, and ____ of behavior

Answer 11

Direction, persistence, vigor

Question 12

Motivation theory can be broken down into ____ and ____ theories

Answer 12

Content and process

Question 13

The two factors in Hertzberg’s two-factor theory are ____ and ____

Answer 13

Hygiene factors and motivators

Question 14

According to Alderfer, growth needs are different than other needs because the more the growth needs are satisfied ______

Answer 14

None of the above

Question 15

Horizontal loading is _____

Answer 15

Giving more tasks in a sequence or process to the worker

Question 16

According to equity theory, people are motivated to _____

Answer 16

Maintain a balance between their work input and the rewards they receive

Question 17

Which of the following theories underlies the concept of Management by Objectives?

Answer 17

Goal setting theory

Question 18

The expectancy component of expectancy theory refers to _____

Answer 18

The perceived degree of relationship between effort and performance

Question 19

Linking pay to performance may motivate because _____

Answer 19

It increases instrumentality

Question 20

Behavior modification is best at making clear _____

Answer 20

Desired behavior

Question 21

Job satisfaction is defined as _____

Answer 21

The positive and negative feelings one has about one’s job

Question 22

Most job involvement definitions include _____

Answer 22

Personal identification with one or more aspects of work

Question 23

Meta-analysis studies have indicated that job satisfaction and job performance _____

Answer 23

Are moderately positively related to each other

Question 24

The best predictor of someone quitting their job is ______

Answer 24

Intention to quit/stay

Question 25

According to the social influence theory of job satisfaction _____

Answer 25

A person’s satisfaction is determined by his or her perceptions of how other people feel about the job

Question 26

The theory was MOSTLY about ____

Answer 26

Need for achievement

Question 27

The theory indicates that people are ____ about their need for achievement

Answer 27

Not aware

Question 28

The theory says that people can ____ need for achievement

Answer 28

All of the above (be trained, learn, not be aware of their)

Question 29

The technical was mostly about ______

Answer 29

Written comments

Question 30

Attitudes survey used _____ to help interpret the results of the comments

Answer 30

Coders