Exam 3 Ch. 6-10 Flashcards
expressions of regret or sorrow for having done what you did or for what happened
apology
listener responses to a speaker that do not ask for the speaking role
backchanneling cues
a message of praise, flattery, or congratulations
compliment
a form of communication in which each person is both speaker and listener
dialogue
a sense of contact and togetherness
immediacy
a form of communication in which one person speaks and the other listens
monologue
communication that is primarily social
phatic communication
noncontroversial talk that is usually short in duration and often serves as a polite way of introducing oneself or a topic
small talk
verbal or nonverbal cues indicating that the listener does not want to assume the role of speaker
turn-denying cues
verbal or nonverbal signals that communicate the wish to maintain the role of speaker
turn-maintaining cues
compassionate and selfless love offered without any expectation of reciprocation
agape love
small behaviors we enjoy receiving from others
cherishing behaviors
a stage in an interpersonal relationship in which the bonds holding the individuals together are weakened and the partners begin drifting apart
deterioration
a theory claiming that you experience relational satisfaction when there is an equal distribution of rewards and costs between the two persons in the relationship
equity theory
a group of people who consider themselves related and connected to one another
family
the stage in an interpersonal relationship in which the individuals get to know each other better
involvement
a relationship between people who have met online
online-only relationship
the practice of exchanging things with others for mutual benefit
reciprocity
a theory hypothesizing that people develop relationships in which their rewards will be greater than their costs
social exchange theory
a gradually unfolding, peaceful love marked by companionability and shared interests and activities
storge love
a conflict between two persons
interpersonal conflict
You are willing to give up just about everything in order to preserve the relationship with the other party
accommodating style
a willingness to speak your mind, to argue for a point of view
argumentativeness
an unproductive conflict strategy in which one person hits at the emotional level at which the other person cannot withstand the blow
beltlining
a win-win conflict style in which you address both your own and another person’s needs
collaborating style
a type of conflict that centers on objects, events, and other people
content conflict
strategies that attack a person’s positive or negative face
face-attacking strategies
an unproductive conflict strategy of storing grievances
gunnysacking
a response pattern lacking in personal involvement
neutrality
a method of winning an argument by attacking the other person’s self-concept
verbal aggressiveness
a technique for generating ideas either alone or in a small group
brainstorming
a process of reaching agreement among group members
consensus
a group designed to explore the feelings and attitudes of its members
focus group
rules or expectations for appropriate behavior for a member of a group
group norm
a culture in which much of the information in communication is in the context or in the person rather than explicitly coded in the verbal messages
high-context culture
mutual dependence between things
interdependence
group of workers whose task is to investigate and recommendations for improvement
quality circles
a small group format in which each member of the group delivers a relatively prepared talk on some aspect of the topic
symposium
a small group that is constructed for a specific task and whose members have clearly defined roles
team
a quality of togetherness
cohesiveness
a cultural orientation that stresses the group’s rather than the individual’s goals
collective orientation
a tendency observed in some groups in which agreement among members becomes more important than the exploration of the issues at had
groupthink
behavior in groups that is usually dysfunctional and work against a sense of groupness
individual roles
a group leader who allows the group to develop and progress or make mistakes on its own
laissez-faire leader
cultures in which power is more evenly distributed throughout the citizenry
low-power-distance culture
guidance and support given by an experienced individual to a less-experienced person
mentoring
a persuasive technique in which a speaker associates an idea with something the audience respects in order to gain approval
transformational approach
