Exam 220-1002 Practice – Set A passComptia.com Flashcards
A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening.
Which of the following should the technician attempt NEXT?
A. Reboot into safe mode and roll back the updates
B. Repair the Windows Registry
C. Configure boot options in the BIOS
D. Disable Windows services and applications
A
A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The malware then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to take action to prevent this from reoccurring. Which of the following would BEST accomplish this goal?
A. Use an antivirus product capable of performing heuristic analysis
B. Use a host-based intrusion detection system on each computer
C. Disallow the password caching of accounts in the administrators group
D. Install a UTM in between PC endpoints to monitor for suspicious traffic
E. Log all failed login attempts to the PCs and report them to a central server
A
A company brings in contractors several times a year to perform inventory, and the contractors use company-supplied laptops. The company’s security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory.
Which of the following BEST enforces this policy? A. Delete the user accounts B. Disable the user accounts C. Restrict the user accounts D. Reset the user accounts
B
A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?
A. Internet Options -> Advanced B. Internet Options -> Connections C. Internet Options -> Security D. Internet Options -> Content E. Internet Options -> Privacy
B
A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
A. Politely ask the user to call back
B. Ask another technician to take the call
C. Troubleshoot the issue for the user
D. Input the issue as a ticket and escalate to Tier 2
E. Put the user on hold and troubleshoot after the scheduled break
B
A user’s smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures. Which of the following steps should be taken FIRST to determine the cause of the issue?
A. Uninstall the camera application B. Check the application permissions C. Reset the phone to factory settings D. Update all of the applications on the phone E. Run any pending OS updates
B
A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Select two.)
A. Administrative share permissions B. Mapped drives C. Group Policy hours restriction D. Denied write/delete permissions E. Disabled proxy settings
B,D
A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission. If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?
A. Default SSID B. MAC filtering C. Power levels D. Content filtering E. Firewall
C
Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS. Which of the following can Joe do to ensure the backups will work if needed?
A. Frequently restore the servers from backup files and test them
B. Configure the backups to restore to virtual machines for quick recovery
C. Set up scripts that automatically rerun failed backup jobs
D. Set up alerts to let administrators know when backups fail
E. Store copies of the backups off-side in a secure datacenter
D
A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?
A. Activate real-time protection on both antivirus software programs
B. Uninstall one antivirus software program and install a different one
C. Run OS updates
D. Enable the quarantine feature on both antivirus software programs
E. Remove the user-installed antivirus software
E
A network administrator notifies a technician that the company is experiencing a DDoS attack. Several internal Windows PCs are the source of the traffic. The network administrator gives the technician the Windows computer names and states they be scanned and cleaned immediately. With which of the following types of infections are the PCs MOST likely infected? (Select two.)
A. Spyware B. Zombies C. Virus D. Ransomware E. Worm F. Botnet
BE
Emily, a user, has purchased a new Android phone and is attempting to access a public hotspot. When she gets a message indicating the page cannot be displayed. She notices there is a “?” in the radio icon in the toolbar. She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Emily is experiencing?
A. There is unauthenticated wireless connectivity B. She has exceeded the data allowance C. The phone is only 3G capable D. It is an unrooted phone E. The SIM card was not activated F. A data plan was not purchased
A
A technician is working on a Windows 10 PC that is running slowly. Which of the following commands should the technician use to correct this issue? (Select two.)
A. dir B. chdsk C. dism D. ipconfig E. format F. diskpart
BC
A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to address the business’s concerns. Which of the following configuration settings should the technician change to satisfy the requirements of the business? (Select two.)
A. Default SSID B. MAC filtering C. NAT D. QoS E. Signal strength F. Encryption
BE
A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to increase the security of the wireless network? (Select two.)
A. Reduce the transmit power B. Reduce the channel availably C. Disable the DHCP server D. Enable QoS management E. Disable the SSID broadcast F. Implement WPA encryption
AE
A security team is auditing a company’s network logs and notices that a USB drive was previously inserted into several of the servers. Many login attempts were then successfully performed using common login information. Which of the following actions should be taken to close the vulnerability? (Select two.)
A. Disable guest account B. Remove admin permissions C. Modify AutoRun settings D. Change default credentials E. Run OS security updates F. Install a software firewall
AC
A technician is setting up a SOHO wireless network for a healthcare office that does not have a server. The user requires the highest level of wireless security and various levels of desktop authentication to access cloud resources. Which of the following protocols and authentication methods should the technician implement? (Select two.)
A. WPA B. WPA2 C. WEP D. TKIP E. RADIUS F. Multifactor G. TACACS H. SSO
BF
Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Select two.)
A. UPS B. Server rack C. PoE phone D. Desktop printer E. Modem F. Patch panel
AB
Which of the following provide the BEST security for a server room? (Select two.)
A. Badge reader B. Bollard C. Biometric lock D. Cable lock E. USB token F. Privacy window shades
AC
Ann, an employee at a company, calls the help disk to report issues logging on to a vendor’s website. Joe, the technician, is able to log in successfully with his credentials before going to Ann’s office. However, when he attempts to log in from Ann’s office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification. Which of the following are the NEXT steps Joe should take to resolve the issue? (Select two.)
A. Ask Ann for her credentials to verify and log on to the vendor’s website from Ann’s laptop
B. Verify Ann’s laptop has the correct browser settings
C. Check all browser cached files on Ann’s laptop and log on to another vendor’s website
D. Attempt to log on to another vendor’s website from Ann’s laptop
E. Ask Ann about the notification and review the installed programs
F. Reinstall the browser, reboot the laptop, and check the vendor’s website again
CE
An end user’s PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.)
A. Remove applications from startup B. Defragment the hard drive C. Install additional RAM D. Install a faster hard drive E. End the processes in Task Manager F. Run the Disk Cleanup utility
AB
An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)
A. Change the default access port
B. Enforce password complexity
C. Put the terminal server into the router’s DMZ
D. Disable logon time restrictions
E. Block all unused ports on the LAN smart switch
F. Use the local client certificate for server authentication
CE
A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company. The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again. Which of the following recommendations should the contractor give to the customer? (Select two.)
A. Backup testing B. Cloud storage C. Local storage backups D. Data recovery E. Hot site F. Waterproof devices
BE
A small office’s wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network. Which of the following configurations MOST likely allowed the attack to take place? (Select two.)
A. Guest network B. TKIP C. Default login D. Outdated firmware E. WPS F. WEP
CF
A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue?
A. Date and time
B. UEFI boot mode
C. Logon times
D. User access control
A
A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?
A. Fingerprint lock
B. Passcode lock
C. Swipe lock
D. PIN lock
A
A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor. Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?
A. Windows 10
B. Windows 8
C. Windows 8.1
D. Windows 7
D
Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?
A. SSO
B. Permission propagation
C. Inheritance
D. MFA
A
A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password. Which of the following account types would the technician MOST likely set up on this kiosk machine?
A. Guest
B. Administrator
C. Power User
D. Remote Desktop User
A
A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?
A. Open license
B. Personal license
C. Corporate license
D. Enterprise license
A
A user’s Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?
A. Task Manager
B. MSTSC
C. MSConfig
D. PerfMon
A
A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme weather conditions. Which of the following should a technician recommend?
A. Uninterruptible power supply
B. Surge protector
C. Power strip
D. Power distribution unit
A
