A+ 220 902 bit.ly Flashcards by Randall Hall II

A technician is instructed to configure a new workstation to boot the OS from the network. The technician must enable which of the following FIRST?

A.
PXE
B.
WOL
C.
WiFi
D.
UPNP

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A technician is troubleshooting a PC with multiple volumes. To verify which are active and assigned drive letters, the technician should use the LIST function of which of the following commands?
A.
extract
B.
diskpart
C.
bootrec
D.
chkdsk

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When using Microsoft Windows 8.1 Operating System, which of the following features allows scripts and snippets to run?
A.
One Drive
B.
XP Mode
C.
Power Shell
D.
Windows Firewall

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A PC technician notices that the printers deployed via a new Group Policy are not showing up on the workstation. Which of the following commands should be run on the PC?
A.
extract
B.
robocopy
C.
gpupdate
D.
tasklist

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A technician is tasked with installing Windows on numerous network PCs. Which of the following is the QUICKEST method for getting a standard configuration to the PCs?
A.
Prebuilt image using PXE
B.
Single solid state/flash drive with answer file
C.
Hot swappable image drive
D.
Internal hard drive partition with the image

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A user prefers an external monitor, mouse, and keyboard for a laptop. The user does not want to use the built-in screen; however, when the laptop lid is closed, it goes into sleep mode. Which of the following Control Panel items can be used to disable this feature?
A.
Action Center
B.
System
C.
Display Settings
D.
Power Options

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A technician is remotely connecting to a workstation using SSH to transfer a security hotfix. Which of the following command line tools would the technician use to create a directory to store the hotfix?
A.
dir
B.
rd
C.
cd
D.
md

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A small office experiences frequent power outages. Upon rebooting the Windows workstations after each power outage, users report the inability to open shared files. Which of the following MUST a technician configure to resolve this issue in the future?
A.
Check the “Reconnect at logon” checkbox for the mapped network drive
B.
Connect all computers in the office to UPS devices
C.
Re-map the mapped network drive with the domain administrator account
D.
Replace the hard drives on the file server hosting the shared files

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Which of the following updates should be performed on a regular basis to ensure the OS has the latest security patches?
A.
Anti-malware updates
B.
Driver updates
C.
Windows updates
D.
Firmware updates

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A technician is trying to install Windows on a computer. The install process reports there are no storage devices available, but the BIOS shows a hard drive is installed. Which of the following does the technician need to do?
A.
Create a primary partition
B.
Use NTFS
C.
Enable PXE
D.
Install third-party drivers

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A customer with a PC has requested assistance setting up Windows 7 parental controls within the web browser. The customer would like to limit how much time a child can spend on a particular website. Which of the following tabs under Internet Options will allow the user to create those settings?
A.
Privacy
B.
Advanced
C.
Security
D.
Content

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A technician is performing a clean install of Windows on a new hard drive from a factory DVD, but the computer does not recognize the optical disc. A “non-system disk or disk error” is observed. Which of the following should the technician do FIRST?
A.
Update the motherboard firmware
B.
Check the cables
C.
Replace the optical drive
D.
Check the BIOS setting

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An administrator has a new workstation that has been loaded with the Windows OS and configured with the proper IP settings. The workstation needs to be added to the corporation’s domain. Which of the following utilities will the administrator access to configure this setting?
A.
System Properties
B.
System Information
C.
System Protection
D.
System Management

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A technician is attempting to remove malware from a customer’s workstation. Which of the following Control Panel utilities should the technician use?
A.
Folder Options > View hidden files
B.
System > Performance
C.
Display Settings > Refresh rate
D.
Internet Options > Privacy

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Which of the following should be used to ensure that a Windows OS is functioning optimally?
A.
Driver updates
B.
Scheduled backups
C.
Application updates
D.
Restore points

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A technician needs to log into a user's computer to fix the user's corrupt local profile. Which of the following connectivity tools will allow the technician to connect to the user’s computer?
A.
Remote Assistance
B.
Virtual Private Network
C.
Computer Management
D.
Remote Desktop

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An end user needs to completely re-install Windows 7 on a home computer but it did not come with any OS discs. How would a technician accomplish this?
A.
Recovery partition
B.
Primary partition
C.
System restore
D.
System refresh

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A user is unable to find the preferred default network printer in the printers list in the user profile. Which of the following is the FIRST step that should be taken?
A.
Map printer
B.
Reboot computer
C.
Check to see if printer is turned on
D.
Log in as a different user and see if printer is mapped

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A technician needs to perform a backup while a system is running. Which of the following services allows this task to be accomplished?

A.
Robocopy
B.
Shadow copy
C.
Xcopy
D.
System restore

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A technician has been tasked with loading the operating system on every PC with a blank hard drive on a network. The technician wishes to install the operating system with minimal physical interaction with the PCs. Which of the following is the BEST way to accomplish this?
A.
Clone the operating system from an image onto optical media.
B.
Use the original software media to load the operation system on every PC.
C.
Set up a central image that the PCs can load from a PXE boot.
D.
Create an image and copy it from a USB drive using an unattended answer file.

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A technician is navigating through a Windows OS via command prompt. The technician needs to display the content of a folder. Which of the following is the BEST option for accomplishing this task?
A.
dir
B.
ls
C.
rd
D.
cmd

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A network administrator needs to connect to resources from an offsite location while ensuring the traffic is protected. Which of the following should the administrator use to gain access to the secure network?
A.
SSH
B.
VPN
C.
SFTP
D.
RDP

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A user states that when typing in directions on a navigation website, the map is not viewable in a newer web browser. The technician runs updates to Java, but is still unable to view the map. The technician should change which of the following Internet Options?
A.
Compatibility view
B.
Manage add-ons
C.
Clear browser cache
D.
Pop-up blocker

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A technician has successfully completed a gpupdate from a CMD box of a user’s PC and is ready to move to the next user. Which of the following is the appropriate NEXT step? (Select TWO).
A.
View the CMD process in Task Manager
B.
Type EXIT at the command prompt and press Enter
C.
Minimize the CMD box to the taskbar
D.
Click the “x” in the top right of the CMD window
E.
Select Switch User on the PC

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An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared network drive for the user, an “access denied” error is encountered while using the user’s credentials. Which of the following should be the administrator’s NEXT step?
A.
Ensure the user’s account is not locked out
B.
Use the fully qualified domain name of the share
C.
Open the location with administrator privileges
D.
Try mapping with a different drive letter

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Ann, a user, discovers that all of her documents will not open. The documents open properly on another computer. Which of the following tools will be the FASTEST for a technician to use to allow the documents to open?
A.
Backup
B.
Recovery Image
C.
chkdsk
D.
System Restore

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A technician is tasked with enabling TLS version 1.0, 1.1, and 1.2 on a client Internet Explorer browser. Which of the following Internet Options Tabs should the technician look to enable the aforementioned TLS settings?
A.
Advanced
B.
Security
C.
Privacy
D.
Connections

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Which of the following network hosts would MOST likely provide the services needed to allow client access to Internet web pages?
A.
File server
B.
Web server
C.
WINS server
D.
Proxy server

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Which of the following best practices is used to fix a zero-day vulnerability on Linux?
A.
Scheduled backup
B.
Scheduled disk maintenance
C.
Patch management
D.
Antivirus update

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Which of the following tools is used to type or paste recovery commands directly into a Linux box?
A.
Shell/terminal
B.
Backup/time machine
C.
Command/cmd
D.
Restore/snapshot

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A technician is installing Bluetooth speakers in a conference room. Which of the following will be the average operating range of the speakers?
A.
10 feet (3 meters)
B.
15 feet (5 meters)
C.
30 feet (9 meters)
D.
45 feet (14 meters)

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A user has a Windows 8.1 RT operating system and wants to add additional programs to the computer. Which of the following is available for installing more applications?
A.
Microsoft Store
B.
DVD
C.
Google Play
D.
iTunes

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A company that manages its own cloud, while utilizing a third-party vendor to help manage storage, is implementing which of the following infrastructure types?
 A.
Hybrid
B.
Community
C.
Private
D.
Public

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An administrator has a virtual client running but cannot receive network connectivity. The host workstation is able to access the network. Which of the following would the administrator check on the host to repair the problem?
A.
The cable connected to the network
B.
Virtual host network adapter
C.
USB host adapter
D.
The domain of the virtual machine

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A Google account on an Android device by default will synchronize to which of the following locations?
 A.
Cloud
B.
SSD
C.
PC desktop
D.
MicroSD

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How would a technician install Windows OS on a MAC OS computer without using third-party software?
A.
Terminal
B.
Boot Disk
C.
Disk Utility
D.
Boot Camp

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A user wants to configure a smartphone to save all attachments from an Outlook.com email to a cloud-based service. Which of the following would be BEST to use to accomplish this?
A.
Google Drive
B.
iCloud
C.
One Drive
D.
FTP

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Virtual machines provide users with the ability to do which of the following?
A.
Extend 32-bit machines to 64-bits
B.
Share hardware resources
C.
Increase the network download speed
D.
Use less memory in the machine

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Which of the following features of a mobile device operates the touch screen?
A.
Gyroscope
B.
Digitizer
C.
Accelerometer
D.
Geotracking

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A technician contacts the network administrator to request a list of all static IP addresses in the building. Which of the following server roles would the technician MOST likely review to find that information?
A.
DHCP server
B.
DNS server
C.
File server
D.
Proxy server

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A technician is tasked with setting up a user’s webmail on a tablet, phone, and laptop. The user would like the data synced to all three devices. Which of the following items can be synced to the devices via webmail? (Select THREE).
A.
Free/busy
B.
Programs
C.
Documents
D.
Calendar
E.
Favorites
F.
Social media
G.
Contacts

ADG

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A network administrator is unable to install programs on a workstation. Which of the following is MOST likely the reason the administrator is not able to install applications?
A.
The workstation is victim of a denial of service attack.
B.
The username is not authenticating on the network.
C.
The username is not part of the local administrator group.
D.
The administrator has not applied appropriate security patches.

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A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment. Which of the following tools would be the BEST to utilize to achieve this goal?
A.
VPN
B.
ACL
C.
RDP
D.
DLP

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An end user has reported not receiving emails sent by a specific customer. Which of the following is the MOST likely cause of this issue?
A.
The HIPS device is blocking the messages
B.
The access control list is blocking the messages
C.
The email filter has quarantined the messages
D.
The firewall is blocking the sender’s email address

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A new user reports trying to login to a workstation but, when pressing CTRL+ALT+DEL, they are asked for a PIN. Which of the following should be done NEXT?
A.
Enter all passwords they have used in the past
B.
Verify a smart card has been issued
C.
Check the network cable
D.
Reboot the computer

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A user, Ann, has reported that she lost a laptop. The laptop had sensitive corporate information on it that has been published on the Internet. Which of the following is the FIRST step in implementing a best practice security policy?
A.
Require biometric identification to log into the laptop.
B.
Require multifactor authentication to log into laptop.
C.
Require laptop hard drives to be encrypted.
D.
Require users to change their password at frequent intervals.
E.
Require users to have strong passwords.

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The type of security threat that uses computers or other networks to accept and pass on viruses is called:
A.
phishing.
B.
botnets.
C.
logic bomb.
D.
man-in-the-middle.

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Joe, a user, just downloaded a game onto his company phone. When he is not using the device, it unexpectedly dials unrecognized numbers and downloads new content. Joe is the victim of which of the following?
A.
Trojan horse
B.
Spyware
C.
Social engineering
D.
Worms

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A technician is attempting to manually migrate a user’s profile from one Windows PC to another. Files in the user’s My Documents folder cannot be copied. Some files in question have green letters in the filenames. Which of the following file systems is causing this to occur?
A.
exFAT
B.
COMPRESSED
C.
EFS
D.
NTFS

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When securing a mobile device, which of the following types of screen locks is the MOST secure?
A.
Fingerprint lock
B.
Swipe lock
C.
Passcode lock
D.
Face lock

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A technician has upgraded four computers and would like to securely repurpose the hard drives for later use. Which of the following should the technician do to the drives to prepare them for later use?
A.
chkdsk
B.
Degauss
C.
Quick format
D.
Drive wipe

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A technician is configuring a SOHO wireless router for a small business with three employees. After the three employees’ laptops have successfully connected to the wireless network, the company would like to prevent additional access to the wireless network. The technician enables WPA2 on the wireless router. Which of the following additional settings should the technician change?
A.
Enable MAC filtering
B.
Disable SSID broadcast
C.
Reduce radio power level
D.
Update router firmware

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A technician is configuring wireless for a home office. The customer wants to prevent others from accessing the wireless network. The customer has a small number of devices on the network and does not want to have to remember a complicated password. Which of the following should the technician recommend?
A.
Enable MAC filtering
B.
Disable SSID broadcast
C.
Assign static IP addresses
D.
Turn on content filtering

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A technician has been notified that recent vulnerabilities have been discovered related to a type of SOHO router. The technician has verified that all connections and settings are appropriate. Which of the following actions should the technician take NEXT?
A.
Change the router firewall settings
B.
Check for and apply a firmware update
C.
Reconfigure the QoS settings
D.
Change router user-names and passwords

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A technician needs to quickly destroy data on several hard drives that are no longer wanted. Which of the following methods is MOST effective?
A.
Physical destruction
B.
Quick format
C.
Low level format
D.
Overwrite

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Which of the following will help to protect an organization from further data exposure AFTER a list of user passwords has already been leaked due to policy breach? (Select TWO).
A.
Use multi-factor authentication
B.
Require strong passwords
C.
Enable file encryption
D.
Educate end users
E.
Restrict user permissions

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A technician has been tasked with disposing of hard drives that contain sensitive employee data. Which of the following would be the BEST method to use for disposing of these drives?
A.
Recycling
B.
Shredding
C.
Overwriting
D.
Reformatting

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Ann, an executive, reports that she received a call from someone asking for information about her email account. Which of the following type of potential security threats does this scenario describe?
A.
Social engineering
B.
Spoofing
C.
Zero-day
D.
Man-in-the-middle

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A technician is configuring a new Windows computer for a home office. Which of the following steps should the technician take to secure the workstation? (Select TWO).
A.
Rename default accounts
B.
Disable Windows Update
C.
Configure single sign-on
D.
Run gpupdate tool
E.
Disable guest account
F.
Disable Action Center pop-ups

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Which of the following prevention methods is considered to be digital security?
A.
RFID badge
B.
Mantrap
C.
Biometrics
D.
Firewalls
E.
ID badge

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Which of the following Windows features would be used to encrypt a single file or folder?
A.
EFS
B.
NTFS
C.
BitLocker
D.
Security

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A turnstile is an example of which of the following forms of physical security?
A.
Entry control roster
B.
Biometrics
C.
Mantrap
D.
Cipher lock

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A user wants to save a file into another user’s directory, but the file save is denied. Which of the following is the MOST likely reason the file save cannot be completed?
A.
The user must be a member of the Users group
B.
The user requires write permissions to the folder
C.
The user requires read permission to the folder
D.
The user must be a member of the Administrators group

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A user leaves the workstation frequently and does not want sensitive material to be accessed. In addition, the user does not want to turn off the computer every time in the evening. Which of the following is the BEST solution for securing the workstation?
A.
Set a strong password that requires a renewal every 30 days.
B.
Run a screensaver after one minute of nonuse and fingerprint lock for afterhours.
C.
Apply a screen lock after five minutes of nonuse and login time restrictions for afterhours.
D.
Require a password and fingerprint lock afterhours.

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A technician is configuring a SOHO router to ensure network computers can only use secured protocols on the Internet. Which of the following ports should be allowed?
A.
143
B.
23
C.
443
D.
3269
E.
3389

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An end-user is attempting to access a file-sharing site to download files shared by a customer, but is receiving a message stating the site has been blocked. Which of the following is the MOST likely cause of this issue?
A.
Antivirus software
B.
Internet connectivity issues
C.
Ransomware infection
D.
Content-filtering

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Joe, an end-user, reports that the PC he uses periodically logs off his user account and displays a message that updates are being installed. Which of the following is the MOST likely cause of this issue?
A.
Time of day restrictions are enabled on the machine
B.
Scheduled antivirus scans and updates are enabled on the machine
C.
Remote desktop is enabled and an administrator has logged into the machine
D.
Automatic Windows Update is enabled on the machine

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A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem?
A.
Run msconfig to clean boot the computer
B.
Run Event Viewer to identify the cause
C.
Run System Restore to revert to previous state
D.
Run Recovery Console to kill the processes

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A user reports that any URL entered redirects to the same web page. A technician concludes that the user’s computer has been compromised. Which of the following tools would the technician use to resolve the issue?
A.
Last known good configuration
B.
Anti-malware
C.
System restore
D.
Rogue antivirus

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A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of the following would the technician perform to BEST solve the issue?
A.
Change the user’s email password.
B.
Enable spam filtering on the email account.
C.
Change the email account from POP to IMAP.
D.
Disable the user’s email account.

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A technician receives a helpdesk ticket about an employee having a problem sending text messages with a company Android smartphone. It has been determined that it is not a carrier issue. Which of the following should the technician perform FIRST?
A.
Verify data connectivity
B.
Reformat the MicroSD card
C.
Replace the SIM card
D.
Perform a soft restore

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A networked PC has started to display adware pop-ups when the user opens the browser. Which of the following best practices should the technician employ FIRST when responding to the problem?
A.
Disable System Restore
B.
Schedule scans and run updates in safe mode
C.
Quarantine the system
D.
Create a System Restore point

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Joe, a user, states he is unable to use his Android phone after updating the OS. Joe is in a hurry and would like a quick solution that would most likely fix the issue. Which of the following methods can the technician use?
A.
Initiate a factory reset
B.
Perform a hard reset
C.
Remove the MicroSD card
D.
Rollback the OS update

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A customer reports that a smartphone is experiencing a very short battery life. The user has been using this phone for a short time and has installed several apps recently. Which of the following might be the cause of the issue?
A.
Slow data speeds
B.
Defective SD card
C.
Unauthorized root access
D.
Signal drop or weak signal

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A customer has recently installed several applications on a Windows 7 workstation and is now experiencing slow system performance and spontaneous restarts. After removing some of the recently installed applications, the issue persists. Which of the following tools could the technician use to troubleshoot the problem while preventing data loss?
A.
Factory restore
B.
SecureBoot
C.
msconfig
D.
diskpart

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A user’s smartphone runs very slow at the end of the day. When the user restarts the phone in the morning, it runs at its normal speed. Which of the following should be done throughout the day to BEST resolve this issue?
A.
Reset to the smartphone to factory default.
B.
Uninstall any unused apps.
C.
Close all running apps.
D.
Charge the smartphone.

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After installing a critical update from Windows Update, a user accidentally types an incorrect URL into the browser and malware is automatically installed. The malware disables the computer’s antivirus software and Internet connection. Which of the following would be the BEST tool to remove the malware without risking loss of the user’s data?
A.
Run System Restore
B.
Reinstall Windows with the Repair Option
C.
Reinstall Windows on top of itself
D.
Run System File Checker

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Joe, a user, is using his smartphone for navigation while driving. As he drives, an icon frequently appears on the screen informing the user additional information is required to log in. Which of the following is causing this?
 A.
Unintended WiFi connections
B.
Cellular data roaming notifications
C.
Weak cellular signal
D.
Unintended Bluetooth connections

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An engineer working with large detailed CAD files notices over time that the workstation is taking significantly longer to open files that used to launch quickly. Other applications work fine, and the engineer confirms all of the data has been backed up the night before. A technician determines that the workstation is about two years old. Which of the following would be the technician’s FIRST step in troubleshooting the problem?
A.
Run defrag on the hard drive
B.
Restore the CAD files from backup
C.
Replace the hard drive
D.
Remove and reinstall the CAD software

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Joe, an end-user, reports that the Windows PC he is using automatically locks when he leaves his desk and walks to a printer to retrieve documents. Joe is then required to type in his username and password to unlock the computer. The technician looks at the settings on the PC and notices that the screensaver and screen-lock options are grayed out on the computer and cannot be changed. Which of the following is the MOST likely cause of this issue?
A.
Domain-level group policies
B.
Antivirus domain-level policies
C.
Corrupted registry settings
D.
Incorrect local-level user policies

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A Windows workstation is suspected of having malicious software that created an infected start-up item or service. Which of the following tools would a technician use to test this theory?
A.
chkdsk
B.
msconfig
C.
dxdiag
D.
ipconfig

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A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to a malware infection. Which of the following procedures would be performed NEXT?
A.
Quarantine infected system
B.
Schedule scans and run updates
C.
Report the issue to the information security officer
D.
Disable System Restore (in Windows)
E.
Educate end user

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A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without rebooting. Which of the following should the technician use to resolve this issue without losing any vital files or programs?
A.
Emergency Repair Disk
B.
Restore from OEM image
C.
System Recovery
D.
Restore from backup

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A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action for the technician to perform NEXT?
A.
Copy the DLL file from a working PC and use the regsvr32 command to load the file
B.
Run the Windows Update utility to manually reinstall the DLL file
C.
Run the defrag utility to correct any fragmentation that may have damaged the file
D.
Research the DLL file to identify the application it corresponds to before continuing

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A user, Ann, receives a phone call from the company’s mail administrator who indicates her email account has been disabled due to high volumes of emails being sent in a very short period of time. Which of the following types of attack has the user experienced?
A.
Virus infection
B.
Man-in-the-middle attack
C.
Phishing attack
D.
Malware infection

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A mobile phone has started to respond slowly and erratically. The user has done a soft reset and the problem still exists. Which of the following is the BEST step the user can take to fix this problem?
A.
Perform a force stop
B.
Reset to factory default
C.
Upgrade to a larger battery
D.
Close running apps

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A user reports browsing the Internet is slow and an icon with a picture of a person with a headset keeps asking them to “click here for help.” The user has clicked on the icon to try to resolve the slowness but all that happens is the computer redirects them to a website to purchase software. Which of the following should be performed FIRST to resolve the issue?
A.
Create a restore point
B.
Run O/S updates
C.
Train the user of malicious software
D.
Identify the type of malware

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A technician receives a call regarding a PC’s slow performance. The client states that most applications are slow to respond; boot up and shutdown take much longer than they used to. Hard drive diagnostics pass, but there are error messages in the event viewer stating that the file system is corrupt. Which of the following should the technician do NEXT?
A.
Reload the OS using FAT32 instead of NTFS.
B.
Change the disk from basic to dynamic.
C.
Run chkdsk with the /r switch and reboot the PC.
D.
Open the defrag utility and run a drive analysis.

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A technician has just fixed a user’s PC and successfully removed a virus and malware from the machine. Which of the following is the LAST thing the technician should do?
A.
Educate the user regarding Internet browsing best practices
B.
Update the anti-malware software on the user’s PC
C.
Schedule scans and run updates
D.
Enable system restore and create restore point

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Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse. Which of the following could be the issue?
A.
PRAM needs to be reset
B.
iCloud is corrupted
C.
The router needs to be rebooted
D.
The upgrade needs to be uninstalled

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Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now notices the battery is rapidly draining. Which of the following can Joe MOST likely do to resolve the issue without a loss of data?
A.
Restart the mobile device.
B.
Update the device’s firmware.
C.
Uninstall the GPS-enabled app.
D.
Readjust the location settings.

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Joe, a user, has connected a tablet to his personal mobile hot-spot device in a public location for Internet access. The device display indicates there are two connections instead of just one. Which of the following actions can he perform to prevent this unauthorized access to the device immediately? (Select TWO).
A.
Change the SSID to a different broadcast name
B.
Add the intruding device to a blocked access list
C.
Access the intruder’s device and shut it down
D.
Shut down the device until the intruder is no longer in the area
E.
Set up a WiFi analyzer to identify the intruding device

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Ann, a customer, reports that when she occasionally works in the office basement, her smartphone battery drains faster than normal and she has poor cellular reception. Which of the following is the reason for the fast battery drain?
A.
Unpaired Bluetooth
B.
Weak signal
C.
Defective SD card
D.
Malware

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A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take?
A.
Identify the problem
B.
Document findings, actions and outcome
C.
Verify full system functionality
D.
Establish a theory of probable cause
E.
Test the theory to determine cause

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Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment?
A.
Commercial license
B.
Enterprise license
C.
Seat license
D.
Open source license

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In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST?
A.
Use safety goggles
B.
Remove jewelry
C.
Put on an ESD strap
D.
Disconnect power

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Which of the following explains why it is important to secure Personally Identifiable Information (PII)?
A.
So phishing attacks are not launched against employees of the organization.
B.
So sensitive information, such as corporate passwords, is not stolen.
C.
So man-in-the-middle attacks are not launched against the organization.
D.
So sensitive information, such as social security numbers, is not stolen.

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A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician?
A.
Follow the customer’s prescribed course of action.
B.
Convince the customer to take a better course of action to resolve the issue.
C.
Explain why the customer’s prescribed course of action is incorrect.
D.
Acknowledge the customer’s input, but follow another course of action.

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A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?
A.
Communicate status with customer and ensure successful call transfer
B.
Remain on the line until the issue is resolved
C.
Inform the customer that the issue cannot be resolved at this level
D.
Tell customer that patience will be needed

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A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customer’s issue?
A.
Disconnect power before inspecting the CRT power supply
B.
CRT monitors should be serviced by qualified personnel
C.
Have compressed air available to clear out the debris
D.
Wear safely goggles to protect from the cathodes

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A technician has purchased a new surge protector to protect equipment in the production environment. The surge protector’s features safeguard the connected equipment by directing surges to the:
A.
path of shortest conductance.
B.
path of lowest inductance.
C.
path of highest voltage.
D.
path of least resistance.

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A new help desk technician receives a trouble call from a user. The issue is something the technician has never encountered before, and does not know where to begin troubleshooting. The FIRST course of action is for the technician to:
A.
tell the customer the issue needs to be escalated to a higher tier technician.
B.
ask the customer if they would mind holding for no more than two minutes to check resources.
C.
tell the customer this is the first time encountering the issue and to please be patient.
D.
ask the customer to please hold while a senior technician is consulted regarding the issue.

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A technician is working on a home theater PC in a location where the electrical system may not be properly grounded. As the technician is finishing the installation, which of the following should the computer technician do before connecting a cable TV line to a TV tuner card?
A.
Perform self-grounding
B.
Unplug the computer power cable
C.
Use an ESD strap
D.
Require the electrical system be brought up to code

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When dealing with a difficult customer, which of the following is the BEST way to handle the situation?
A.
Do not argue with the customer and/or be defensive
B.
Use technical terms to assure customer confidence
C.
Escalate the customer’s issue to a supervisor
D.
Sympathize with the customer about the issue

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A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of the following safety procedures should be used to prevent damaging the new part?
A.
Ground the computer and remove jewelry.
B.
Self ground and handle the new card by the edges.
C.
Place the computer on an ESD mat.
D.
Attach an ESD strap to the new card during handling.

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A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer?
A.
Use compressed air to free the dust from the components and remove it with an ESD vacuum.
B.
Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.
C.
Use a shop vacuum with enough power to ensure all dust has been removed.
D.
Remove as much dust as possible by hand and use compressed air to blow the rest out.

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A technician has been given a PC that is not powering up. After brief troubleshooting, the technician comes to the conclusion the power supply needs to be replaced. Which of the following is the NEXT step in the process of performing the repair?
A.
The technician should replace the power supply
B.
The technician should review disposal regulations
C.
The technician should check the environment
D.
The technician should remove jewelry

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A manager suspects a user has obtained movies protected by copyright using a torrent client. An incident response technician responds and verifies the user has indeed been violating company policy. Which of the following would be the next BEST step for this technician to perform?
A.
Secure the workstation in a limited access facility.
B.
Document the incident, purge all policy violating materials.
C.
Immediately delete all unauthorized materials.
D.
Reprimand the user and apply a content filter to their profile.

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A customer is experiencing issues with email and calls the help desk. The technician determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:
A.
close any items of a personal nature.
B.
reboot the computer and log back in.
C.
capture a screen-shot of the error message.
 D.
take steps to reproduce the error.

A user calls the help desk because a folder containing critical business files is missing from the local drive. The user is adamant that the folder was there the previous day, and cannot understand why it is gone. The technician views the properties of the parent folder and sees a back up listed on the “Prior Versions” tab. According to the theory of troubleshooting, which of the following is the technician’s NEXT step?
A.
Establish a theory of probable cause
B.
Establish a plan of action and implement the solution
C.
Document findings, actions and outcomes
D.
Verify full system functionality and implement preventive measures

A newly deployed Windows PC cannot connect to the antivirus server on the local network for updates, but it can connect to other file servers and printers without issue. Which of the following is the MOST likely cause of this issue?
A.
The PC’s Windows firewall is misconfigured
B.
The PC has an incorrect IP address configured
C.
The PC is on the wrong wireless network
D.
The PC does not have remote assistance turned on

Ann, an end user, receives a call from someone claiming to be from the help desk and asking for her username and password to prevent her email box from being deleted immediately. Which of the following BEST describes this type of attack?
A.
Shoulder surfing
B.
Man-in-the-middle
C.
Social engineering
D.
Ransomware

Which of the following is the BEST option to prevent data breaches on lost mobile devices?
A.
Install a locator application on the mobile device so that it can be traced.
B.
Apply a restriction to lock the device after a certain number of failed login attempts.
C.
Configure the device to remote wipe as soon as it is reported lost.
D.
Utilize the fingerprint scanner and passcode for multifactor authentication.

A PC technician has been asked to verify certain Group Policies applied on a workstation. Which of the following commands should be run on the workstation?
A.
extract
B.
tasklist
C.
gpupdate
D.
gpresult
E.
chkdsk

A user is configuring the email settings on a smartphone. Which of the following configurations will allow the user to synchronize email from multiple devices?
A.
IMAP
B.
S/MIME
C.
POP3
D.
SMTP

An end user receives an unsolicited and unencrypted email containing a co-worker’s birth date and social security number. The end user should immediately contact the IT department and report a violation of which of the following policies?
A.
DRM
B.
EULA
C.
IRP
D.
PII

Which of the following file formats does Android use for application installation?
A.
.ipa
B.
.api
 C.
.apk
D.
.exe
E.
.sdk

A technician has decided to upgrade all users’ iPhones to the latest model. Which of the following is the FIRST thing the technician should advise the users to do with the old phones before turning them in?
A.
Back up the mobile data with a cloud backup service.
B.
Enable remote wipe to clear all personal and corporate data.
C.
Go into the device settings to remove personal customizations.
D.
Factory reset the old phones to ensure the data is no longer on the device.

A technician has just installed a video card in a PC. The video card is not working, although it was working fine on the test bench. Which of the following Windows tools should the technician use to start troubleshooting the problem?
A.
Task Manager
B.
Device Manager
C.
System Configuration
D.
Computer Management

A network administrator notices a new WiFi connection has appeared as a wireless network choice and is always at the top of the list. As a result, users are constantly trying to connect to the wrong network. Which of the following should the administrator do to correct this issue?
A.
Adjust the wireless router antennas to 90 degrees clockwise from the current position.
B.
Ask the new wireless network owner to adjust the radio power level so it is listed below the company’s network.
C.
Set all of the WiFi users’ wireless profiles to automatically connect to the company network.
D.
Change the company’s channel to a lower number than the new network’s channel.

Which of the following is a security threat that disguises itself as legitimate software?
A.
Trojan
B.
Worm
C.
Virus
D.
Spyware

A technician is called into the office during a thunderstorm. Users are reporting that machines are intermittently powering off. Which of the following will BEST prevent user data loss?
A.
Auto save
B.
A surge protector
C.
An ESD mat
D.
A UPS

A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue?
A.
WiFi analyzer
B.
Loopback plug
C.
Signal booster
D.
Packet sniffer

A user is experiencing a software application error. The user contacts a technician for support. Which of the following will allow the user to issue an invitation to the technician in this scenario?
A.
Remote desktop
B.
Remote assistance
C.
telnet
D.
FTP

A computer was recently infected by malware after a flash drive was plugged in. The user, Ann, indicates she never opened any files or folders from the flash drive. A technician needs to prevent this from occurring in the future. Which of the following would accomplish this?
A.
BitLocker To Go
B. 
Set strong passwords
C.
Disable usermin
D.
Disable AutoRun

A user needs to shrink the partition size of a hard drive encrypted with BitLocker. Which of the following is the BEST option to modify the size of the partition?
A.
Credential Manager
B.
Computer Management
C.
Device Manager
D.
TPM Manager

Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to exhibit slow performance after a couple of hours and that the problem worsens as the day goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run slow again. Which of the following is the BEST action to troubleshoot this problem?
A.
Check running apps
B.
Reset to factory default
C.
Disable cloud syncing
D.
Replace the device’s battery

A user has been granted permission to access the corporate network from a personal smartphone. Which of the following should a technician perform before configuring the phone for access?
A.
Check the phone for unauthorized root access
B.
Disable the phone’s Bluetooth chip
C.
Erase all personal data from the phone
D.
Check the phone for location tracking

Which of the following features is being used when a smartphone is used to purchase a product at a retail kiosk?
A.
NFC
B.
Virtual assistant
C.
SDK
D.
Bluetooth

Which of the following security threats happens when another person enters a secured area with an authorized person?
A.
Tailgating
B.
Shoulder surfing
C.
Spoofing
D.
Phishing

Which of the following is a risk of implementing a BYOD policy?
A.
Introducing malware onto the network
B.
DHCP may fail due to incompatibility
 C.
Different encryption technology
D.
Higher risk of phishing attacks

A company is concerned about users tailgating into restricted areas. In order to prevent unauthorized users from following others, which of the following should be implemented?
A.
Biometric locks
B.
CCTV
C.
Mantraps
D.
Badge readers

An administrator wants to give a user limited access rights in Windows Vista so that the user can install printers and create local user accounts. Which of the following accounts should the administrator create for the user?
A.
Power user
B.
Administrator
C.
Standard
D.
Guest

A user reports the Internet connection is not working on the corporate network. After running through the troubleshooting steps, the administrator finds the computer has a valid IP address, can connect to network shares, and can view local intranet pages in the web browser. The administrator tries navigating to a public Internet page and it times out. Which of the following should the technician configure next?
A.
Hosts files
B.
IPv6 settings
C.
Proxy settings
D.
Lmhosts files

A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step?
A.
Allow the user to speak with a supervisor.
B.
Identify the problem.
C.
Establish a theory.
D.
Immediately go to the user’s office.

An IPS appliance is installed on the network. Which of the following is the purpose of the IPS?
A.
To check the network for unwanted activity
B.
To check and stop unwanted activity
C.
To provide connectivity to the network
D.
To test the resilience of the network

A user wants to be able to access email from all devices. Which of the following formats should be used to allow this synchronization?
A.
SMTP
B.
iCal
 C.
POP3
D.
IMAP

Which of the following tasks is automatically added to the task scheduler in Windows to keep hard disk performance up?
A.
defrag
B.
chkdsk
C.
cleanmgr
D.
diskpart

A user notices the social media apps are constantly updated with the user’s precise location. The user is worried about privacy and would like to keep this information from being broadcast online. Which of the following features should the user adjust in order to accomplish this?
A.
Geotracking
B.
Filtering
C.
WiFi
D.
Tethering

A user’s personal laptop was hacked. A technician troubleshooting the issue discovers the user used the numbers 123456789 as their account password. The user has not changed the password in two years. Which of the following best practices should the technician recommend the user implement to prevent future hacking? (Select TWO).
A.
Configure screen saver
B.
Set a strong password
C.
Set login time restrictions
D.
Use a more secure browser
E.
Change the password frequently

A technician would like to remove the dust inside of a desktop computer. Which of the following should the technician use to MINIMIZE exposure to the dust while protecting internal hardware components? (Select TWO).
A.
Mask
B.
ESD mat
C.
ESD strap
D.
Antistatic bag
E.
Safety goggles
F.
Rubber gloves

A company has subscribed to a cloud service, paying monthly for a block of services and being billed incrementally when they exceed the monthly fee. Which of the following cloud concepts does this represent?
A.
Measured service
B.
Rapid elasticity
C.
On-demand
D.
Resource pooling

Which of the following Windows utilities would MOST likely be used to identify system errors?
A.
System Restore
B.
Event Viewer
C.
Security Center
D.
Windows Defender

A user frequently travels with a Windows laptop and connects to several wireless networks. At a new location, the user reports that the locally shared printers are not available on the wireless connection. Which of the following would be causing the issue?
A.
The location profile is set to public.
B.
Workgroup is disabled.
C.
The proxy settings are misconfigured.
D.
Remote assistance is not configured.

A technician is noticing extremely slow performance on a computer and would like to see what application is consuming resources. Which of the following tools should the technician use to view the system performance?
A.
msconfig
B.
Task Manager
C.
Event Viewer
D.
netmon

A user has a new web email account and asks a technician for help with setting up email on a
tablet. The user would like for the email to only be stored on this tablet. Which of the following
email server setting types would the technician use to accomplish this task?
A.
POP3
B.
IMAP
C.
S/MIME
D.
SMTP

A technician is installing a wireless network and wants to limit the signal available outside the
building. Which of the following would help accomplish this?
A.
Place directional antennas
B.
Use omni-directional antennas
C.
Enable MAC filtering
D.
Disable SSID broadcast

A technician needs to install a clean Windows OS on several laptops in the office. The office is
running a 100Base-T network. The owner would like the installations completed as soon as
possible. Which of the following installation methods should the technician use?
A.
FireWire External Hard Drive
B.
PXE-based Network Installation
C.
USB 3.0 Flash Drive
D.
DVD-ROM

Which of the following is the FASTEST way for a user to synchronize data between an iPhone and
a work PC?
A.
Transfer data via WiFi Direct to the user’s laptop.
B.
Use Bluetooth to share data from the phone.
C.
Connect the iPhone’s USB cable and use iTunes.
D.
Copy the data from the phone to a MicroSD card.

A customer’s Windows 7 Home Premium computer displays a stop error and automatically
reboots. Which of the following system utilities can a support technician use to find more
information about the cause of the error?
A.
Action Center
B.
Event Viewer
C.
File Explorer
D.
Disk Management

A user calls the helpdesk reporting that when accessing the company portal, it redirects to an
unfamiliar website. Which of the following steps would the technician take to resolve this issue
using best practices?
A.
Identify symptoms, quarantine infected system, and create restore point.
B.
Quarantine infected system, identify symptoms, and create restore point.
C.
Identify symptoms, educate end user, and create restore point.
D.
Create restore point, identify symptoms, and quarantine infected system.

Which of the following Windows OS capabilities allows modern Windows versions to run
applications written for older versions natively?
A.
Microsoft Virtual PC
B.
Compatibility mode
C.
Hyper-V
D.
Virtual XP mode

An administrator must upgrade multiple workstations with a new image being deployed using
Windows Deployment Services. Which of the following client-side boot methods initiates the
deployment of the new image?
A.
USB flash drive
B.
CD-ROM
C.
PXE
D.
GRUB

Which of the following would a technician use to search for a specific string within a file name?
A.
grep
B.
chmod
C.
wget
D.
sudo

Data on full disk encrypted drives using BitLocker is MOST secure from loss when combined with which of the following technologies?
A.
USB authentication token
B.
Filesystem access controls
C.
Trusted platform module
D.
Fingerprint reader

A user recently purchased a video card for gaming purposes. The user installed the appropriate
drivers and validated they work using vendor-supplied test tools. However, while gaming, the
speed of the case fans increases, the entire system locks up, and the user must hard boot to
restart the computer. Which of the following is the MOST likely cause of this issue?
A.
Unsupported operating system
B.
Unacceptable CPU type and speed
C.
Insufficient airflow and cooling
D.
Inadequate video RAM amount

An end user calls the company’s IT service desk to report an inability to open encrypted emails on
a mobile device. Which of the following BEST represents a possible cause?
A.
A valid certificate suitable for S/MIME is not installed.
B.
Emails received by the user lack suitable digital signatures.
C.
SSL/TLS certificates stored on the device are expired.
D.
The sender did not have the addressee’s public certificate.

An office manager mistakenly uninstalled a valuable application. Which of the following utilities
may allow the manager to correct this issue?
A.
System Restore
B.
Computer Management
C.
Disk Management
D.
System Configuration

Which of the following commands are used from a Linux command line interface to elevate a user’s access level to administrative privilege? (Select TWO).
A.
chmod
B.
passwd
C.
sudo
D.
su
E.
runas
F.
pwd

A support technician is using virtualization software on a Windows 7 Enterprise PC to test
Windows 8.1 Enterprise for a future deployment. When operating the Windows 8.1 VM, performing
tasks in the host operating system becomes considerably slower. Which of the following options
may improve performance in the host operating system? (Select TWO).
A.
Install more physical memory.
B.
Increase the size of the virtual hard drive.
C.
Install a different hypervisor.
D.
Reduce physical memory allocated to the VM.
E.
Clear temporary files in the VM.
F.
Install additional physical hard drives.

A technician is in need of a device that would give the BEST network protection within a single
device. Which of the following devices would the technician use?
A.
NLX
B.
IDS
C.
UTM
D.
ATX

A user needs their email set up on their iOS device. The email needs to synchronize all changes
made with the server and the PC. Which of the following would the technician use to accomplish
this?
A.
IMAP
B.
SMTP
C.
SMNP
D.
POP3

A user needs to connect securely to the company network while working from a hotel room. Which
of the following would the user need available to accomplish this?
A.
AES
B.
VPN
C.
UTM
D.
WPA2

A technician is tasked with analyzing computer settings managed by Microsoft Group Policy
configuration. The technician wants to print a report to an HTML file for offline review. Which of the
following Windows command line tools would allow the technician to accomplish this task?
A.
gpedit.msc
B.
gpupdate
C.
gpresult
D.
gpmc.msc

A technician has just upgraded RAM on a user’s workstation from 4GB to 8GB. The technician
now wants to adjust the page file size on the system to the recommended Microsoft settings.
Which of the following should be entered for the “Min” portion of the page file setting if using these
best practices?
A.
4096MB
B.
8192MB
C.
12288MB
D.
16328MB

A technician has been informed by the IT security manager that a vulnerability has been
discovered in the wireless router. The vulnerability could allow an attacker to take remote control
of the device. Which of the following should the technician perform to address the issue?
A.
Power off the device
B.
Install an add-on card
C.
Update the WiFi antenna
D.
Update firmware

While navigating a Windows machine through command prompt, which of the following commands
will a technician use to display the contents of the current folder?
A.
cd
B.
dir
C.
md
D.
rd

A technician is using a domain account to access files located on a server at the path
\computername\C$. The technician receives an “Access denied” error message. Which of the
following is MOST likely the cause of the error?
A.
The server is no longer accepting connections since reaching its limit of open shares.
B.
The password is incorrect, requiring the user to reset it before authentication will proceed.
C.
The username should be prefixed by the domain, followed by a backslash (e.g.,
domain\username).
D.
The account does not have local administrative permissions to access the server share.

A user in a corporate environment needs to have a laptop device repaired and takes the device to
the appropriate technician. Which of the following should the technician offer to the user in order to
maintain professionalism?
A.
Ask to user to wait in the area while repairs are being made.
B.
Offer a temporary loaner laptop for the user to work on.
C.
Inform the user that it will be ready “sometime” and to come back later.
D.
Ask the user to bring the laptop back when the department is less busy.

Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an
unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves,
the customer reports the behavior to Joe’s supervisor. The supervisor decides the issue must be
addressed. Which of the following topics would the supervisor be MOST likely to cover?
A.
Maintaining good communications with the customer
B.
Maintaining good personal hygiene
C.
Avoiding being judgmental
D.
Avoid dismissing the customer’s problems

A technician is working a trouble ticket for a user. After addressing the issue, the technician asks
the user to verify functionality. The user confirms the system is functioning, but the computer’s
speakers now emit an irritating noise. The technician states this is a byproduct of the solution, and
the user will eventually get used to the noise. Which of the following professionalism principles is
the technician failing to address?
A.
Avoiding being judgmental
B.
Avoiding dismissal of the customer’s problems
C.
Avoiding an argument with the customer
D.
Maintaining a positive attitude

A recent data breach has revealed that compromised files contained employee photos, names,
and addresses. This information is sensitive because it is considered to be:
A.
a detriment to employer/employee relations.
B.
personally identifiable information.
C.
a violation of information access policies.
D.
proof of employee corporate affiliation.

An IT manager needs to reimage 30 computers in a lab. The image has already been created and
is ready to be deployed via the network. Which of the following tasks should be completed FIRST?
A.
Boot from PXE.
B.
Install Windows using DVD.
C.
Reboot computers with USB drive.
D.
Press F8 while rebooting.

A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does not
run correctly and is reporting that the .dll is missing. Which of the following tools would the
technician use to complete the import of the .dll?
A.
gpresult
B.
msconfig
C.
regedit
D.
gpupdate
E.
regsrv32

A technician is tasked to install a 4TB SATA hard disk. Which of the following partitioning
technologies should the technician use to satisfy these requirements?
A.
GPT
B.
Logical
C.
MBR
D.
Extended

A technician is tasked to change the number of CPU cores available to the OS to enhance
productivity. Which of the following tools would allow the technician to perform this task?
A.
msconfig
B.
perfmon
C.
taskmgr
D.
dxdiag

A technician is tasked with removing a virus file that created a custom service. The technician has
located the file to be removed using an antivirus scanner, but the scanner did not successfully
remove the file. When the technician attempts to manually remove the file, an error message
appears that says, “The file is in use by another program.” Which of the following tools would be
the BEST to use to correct the issue?
A.
Terminal
B.
SFC
C.
Event Viewer
D.
Services Console
E.
Recovery Console

The system administrator is tasked with installing Windows to 100 computers over the network.
The systems administrator needs to remove system-specific identifiers. Which of the following
would the system administrator use to accomplish this?
A.
Windows Deployment Services
B.
Remote Installation Services
C.
System Preparation Tool
D.
Unattended installation

A technician installs a new application and restarts the computer. After signing in to Windows, an
error message appears stating that the application did not start automatically as intended. After
confirming the software has installed correctly, which of the following tools would be used to
troubleshoot this problem?
A.
msconfig
B.
appwiz.cpl
C.
gpedit
D.
regsrv32

A technician is installing Windows 7 on a computer with a previously used hard drive. After
receiving an error, the technician realizes the hard drive does not support this install. Which of the
following tasks should the technician perform?
A.
Partition the hard drive in Extended format.
B.
Use Windows Update to download the appropriate driver.
C.
Enable Multiboot in the BIOS.
D.
Convert the file system to NTFS.

A technician’s is onsite troubleshooting a user’s issue and receives a call from another customer.
Which of the following is the BEST course of action for the technician to take in this situation?
A.
Let the call go to voicemail and respond when time permits.
B.
Leave the current appointment to assist the calling customer.
C.
Ignore the call and continue with the scheduled itinerary.
D.
Apologize to the customer and answer the call.

Question 182 is a performance based questions.

View question 182.

A computer is displaying a pop-up message demanding payment or the hard drive will be
encrypted. Which of the following BEST describes this type of malware?
A.
Trojan
B.
Ransomware
C.
Spyware
D.
Worm

Several users of a shared computer report that Windows often indicates an improper shutdown
was experienced upon power on. Which of the following would be the BEST course of action to determine which user is responsible for causing the issue?
A.
Review the System Log
B.
Check msconfig utility
C.
Checkboot. ini
D.
Review the ntuser.dat file

After confirming BIOS support, technician has added a second video card and a new sound card
to a computer’s motherboard. The computer continuously restarts. This is an indication of which of
the following.
A.
Incompatible sound card
B.
Insufficient power supply
C.
Insufficient memory
D.
Defective video card

A computer on a Windows domain has been identified as not having the most current policy.
Which of the following tools would a technician run on the local machine to rectify this?
A.
gpresult
B.
msconfig
C.
ipconfig
D.
gpupdate

A user running Windows 7 has reported that a computer has crashed and a BSOD displayed. The
computer was restarted and now the user reports that it is running slower than usual, especially
when multiple programs are open at the same time. The technician knows the system has 8GB of
memory (2x 4G DIMMS), and suspects that the system has a faulty memory module and has
disabled one of the DIMMs. Which of the following would a technician do to confirm that the OS is
now only detecting 4GB of memory?
A.
In the Control Panel, click Devices and Printers.
B.
In the Control Panel, click System.
C.
In the Control Panel, click Device Manager.
D.
In the Control Panel, click Performance Information and Tools

A technician needs to repurpose a hard drive that has confidential information on it. Which of the
following methods is MOST appropriate?
A.
Incineration
B.
Overwrite
C.
Degauss
D.
Quick format

A network administrator has moved several users’ folders to a different server. After mapping to
the new shared drive, the users can access each other’s’ files. Which of the following could be the
cause of this issue?
A.
Administrator permissions
B.
File permissions
C.
File fragmentation
D.
Network segmentation

A technician is trying to perform a new installation of an operating system on a computer without
an optical drive. Which of the following boot sources can be used?
A.
Windows easy transfer
B.
Copy of SYSTEM folder
C.
USMT
D.
Flash drive

A user wants to reuse a flash drive and ensure that no one can view the previous data. Which of
the following is the BEST way to accomplish this?
A.
Delete the files
B.
Perform a full format
C.
Degauss the drive
D.
Make the files hidden

An administrator has verified that a PC has no Internet connectivity. Using ipconfig shows that the
IP address for the machine is completely different than the assigned network address. After using
ipconfig /release and ipconfig /renew, the computer is still assigned the same address. Which of
the following is MOST likely the cause of the issue?
A.
The NIC drivers are not properly installed
B.
HomeGroup is misconfigured
C.
DHCP server is unavailable
D.
A static IP address is configured

A user tries to login and receives the error message “The User Profile Service failed to login. User
Profile cannot be leaded.” Which of the following should be the FIRST method to troubleshoot the
issue?
A.
Use Automated System Recovery
B.
Boot PC into Safe Mode
C.
Use System File Checker
D.
Perform hardware diagnostics

A technician is removing malware from a computer in safe mode and is having trouble with one of
the infected files. The anti-malware suite is unable to remove or quarantine it and the system will
not let the technician manually delete it, even though it is not in use. Which of the following can the
technician use to remove the file?
A.
Open the defrag utility and run a full analysis and defragmentation of the hard drive.
B.
Boot from a pre-installation environment CD and delete the file from the hard drive.
C.
Run attrib followed by the file name with the –h switch from the command prompt.
D.
Install a second full antivirus suite onto the system and run another removal scan.

A user starts up a PC and notices it appears to boot from CD or DVD-ROM, but after a few
seconds continues to boot into Windows. Once Windows starts up, Media Player opens and starts
playing music. Which of the following is MOST likely occurring?
A.
The boot order in the BIOS is incorrectly set
B.
The machine was improperly shutdown
C.
The Media Player software has been recently updated.
D.
A disc has been left in the CD/DVD-ROM drive

Which of the following is a security best practice?
A.
Use multifactor VPN authentication.
B.
Use only commercially licensed software.
C.
Use only WiFi instead of Ethernet cabling.
D.
Use only solid state hard drives in servers

Which of the following Linux commands is used to configure an Ethernet address?
A.
ifconfig
B.
traceroute
C.
ipconfig
D.
chmod

A technician has cleaned a virus infection off of a PC using corporate approved software. After a
short period of time, the infection returned. Updated virus signatures have also detected the
presence of a rootkit. Which of the following would be the BEST course of action to resolve the
issue?
A.
Run a System Restore to a time before the first infection was cleaned.
B.
Install a second antivirus suite and run both antivirus products concurrently.
C.
Back up the client’s data and scan it for infections on a known-working PC.
D.
Reformat the hard drive and reload the operation system and applications

Question 199 performance based.

Refer to question 199

Question 200 performance based.

Refer to question 200

A technician is installing a new router at a computer that wants to protect the configuration of the
DMZ. To prevent unauthorized remote access, which of the following should the technician perform when installing a new wireless router?
A.
Secure the room the router is stored in
B.
Change the default password on the router.
C.
Disable SSID broadcasting
D.
Ensure that all cables to the router are shielded

A user wants to see the file extensions for all files when navigating the desktop’s file structure.
Which of the following Control Panel utilities should the technician access to configure the display
of file extensions?
A.
System
B.
User Accounts
C.
Personalization
D.
Administrative Tools
E.
Folder Options

A corporate customer has contacted a technician about a database issue. After a reboot, no one
can connect to the database. When the technician arrives on-site, the database service is not
started. The technician starts the service, and the database comes up without issue. After some
testing, the technician realizes the database service is coming up to quickly on startup before
dependent services can start. Which of the following is the BEST solution?
A.
Set the database service to ‘Automatic (Delayed Start)”
B.
Show the customer how to manually start the service
C.
Create a scheduled task that will start the service on reboot.
D.
Set the service to manual and write a script to start it on reboot.

A technician is installing a private PC in a public workspace. Which of the following password
practices should the technician implement on the PC to secure network access?
A.
Remove the guest from the administrators group
B.
Disable single sign-on
C.
Issue a default strong password for all users
D.
Require authentication on wake-up

A technician wants to delete all information from a laptop so it is not recoverable, but needs to
repurpose the laptop drive for future use. Which of the following is the BEST option to accomplish
this task?
A.
Degauss
B.
Overwrite
C.
Standard format
D.
Low-level format

A technician is installing the latest OS on a user’s system. The user wants all of the settings and
files to remain intact during the installation. Which of the following upgrade methods should the
technician use?
A.
Network installation
B.
Clean install
C.
In-place upgrade
D.
Image deployment

To prevent electrical damage to a PC while working on it, which of the following should be
disconnected before work begins?
A.
Power cable
B.
Video cable
C.
USB cable
D.
Serial cable

A technician is running a Cat 5 cable from the IDF to a user’s PC in the office. Which of the
following should the technician use for safety reasons?
A.
Dusk mask
B.
ESD strap
C.
Multimeter
D.
Cable tester

Which of the following is used for building entry and computer access?
A.
Smart card
B.
Personal identity verification card
C.
Hardware tokens
D.
Key fobs

Which of the following is a physical device used to prevent tailgating into a facility?
A.
Privacy filter
B.
ID badge
C.
Retinal scanner
D.
Mantrap

A file is moved from one folder to another within the same disk volume. Which of the following will
happen to the permissions on the file?
A.
The file will get the permissions of both folders
B.
The file will get the permissions of the destination folder
C.
The file will keep the original permissions
D.
The file will have all permissions removed

A SOHO customer has taken precautions against malware and viruses on a Windows 8
workstation. After implementing the precautions, standard applications are crashing or failing to
start. Which of the following could be used to remedy the customer’s issue after a virus scan
reports no infections?
A.
Use Event Viewer to clear the logs
B.
Perform a hard drive defragmentation
C.
Turn off DEP for all programs and services
D.
Use System Restore to create a restore point

A computer repair technician must open a computer case to remove and replace a graphics card.
An ESD mat and strap are not available. Which of the following should be done PRIOR to touching
the components? (Select two.)
A.
Touch both hands to a bare-metal portion of the chassis.
B.
Take off shoes and any headwear.
C.
Remove all jewelry.
D.
Remove the power supply unit.
E.
Place the chassis on a non-metal surface.

An employee was arrested after it was determined that an office computer was used for illegal
activity that damaged the company. Which of the following MUST be documented on the
employee’s computer to ensure the evidence is admissible on court?
A.
Software inventory
B.
Personality identifiable information
C.
Security best practices
D.
Chain of custody

A technician needs to format a new drive on a workstation. The technician will need to configure
read attributes to specific local files and write extended attributes to specific folders. Which of the
following will allow the technician to configure these settings in a Windows environment?
A.
ext4
B.
HFS+
C.
FAT32
D.
NTFS

An administrator is installing a WAP in a fitness center. There will only be five devices that should
have access to this, and they are all company owned. Users do not want to put in a password
when they connect these devices to the wireless. Given this scenario, which of the following is the
MOST secure method of deployment?
A.
Disable SSID broadcasting
B.
Media access control filtering
C.
Disable ports 80 and 443 on the access point
D.
Lower radio power levels

A technician wants to change the security level for a set of internal websites accessed frequently
by a user. Which of the following Control Panel utilities would allow the technician to complete this
task?
A.
Windows Firewall
B.
Credential Manager
C.
Network and Sharing Center
D.
Internet Options
E.
Homegroup

Utilizing login information for social media platforms or email providers without requiring additional
credentials is commonly referred to as……
A.
system federation
B.
mutual authentication
C.
single sign-in
D.
multifactor authentication

Joe, an employee, took a company-issued Windows laptop home, but is having trouble connecting
to any of the shares hosted on his home media server Joe has verified he is connected to the
Internet. Which of the following would explain why Joe cannot access his personal shares?
A.
An IP conflict is present.
B.
A corporate VPN is enabled.
C.
A firewall exception must be set.
D.
HomeGroup must be enabled.

A technician wants to decrease the risk of unauthorized users being able to use an unattended
computer. Which of the following actions should the technician take to accomplish this goal?
A.
Restrict user permissions.
B.
Configure failed attempts lockout.
C.
Require screensaver password.
D.
Use data encryption.

A user has become a victim of data harvesting. The user wants to know more about the potential
for mobile device application security issues. Which of the following settings should a technician
advise the user to change on the user’s mobile device? (Select three.)
A.
Location tracking
B.
Camera activation
C.
Data transmission limit
D.
System lockouts
E.
Developer options
F.
Accessibility
G.
Synchronization
H.
Storage

AFH

As part of a security review at a financial institution, the organization evaluates the potential
implementation of physical controls intended to prevent an unauthorized person from following
someone into a secure facility. Which of the following controls would BEST address the
organization’s requirements?
A.
Biometrics
B.
Proximity sensors
C.
Mantraps
D.
ID badges

A technician has been tasked with ensuring all of the company software vulnerabilities are fixed.
Which of the following should be used to complete this task?
A.
Scheduled reboots
B.
Regular backups
C.
Task scheduler
D.
Patch management

A small business has an open wireless network so vendors can connect to the network without
logging in. The business owners are concerned that a nearby company is connecting and using
the wireless connection without permission. If the small business requires that the network remain
open, which of the following configuration settings should be changed to address these concerns?
A.
Default SSID
B.
MAC filtering
C.
Power levels
D.
Content filtering
E.
Firewall

A novice user is trying to change the password on a Linux system. The user is attempting to use
command line functions. Which of the following commands should be used?
A.
passwd
B.
pwd
C.
chown
D.
chmod

A new virus has been spreading via USB flash drives when they are plugged in. An administrator
has been tasked with securing the workstations. Which of the following should be done FIRST?
A.
Disable Autorun features
B.
Update security software definitions
C.
Force encryption on all removable drives
D.
Force users to change their passwords

A customer has started a cloud initiative and would like to make the log-in process to a different
application easier for users. The customer has also requested the login process initiate from the
same portal. As a technician, which of the following tools will be the BEST solution?
A.
MFA
B.
SSO
C.
RDP
D.
LDAP

A customer brings in a PC for repair. The technician attentively listens as the customer describes
the problem with the PC. Once the customer has finished describing the problem, which if the
following should the technician do to ensure the information is accurately documented? (Choose
two.)
A.
Ask questions to clarify the scope of the problem.
B.
Complete the process as quickly as possible to begin the repair process.
C.
Ensure the customer is educated regarding the correct terminology for the problem.
D.
Restate the issue to verify understanding.
E.
Notate all information exactly as the customer describes.
F.
Search online resources related to the customer’s issue to ensure accuracy.

Which of the following is the proper way to dispose rechargeable batteries?
A.
Shred
B.
Recycle
C.
Dispose in trash
D.
Incinerate

Which of the following types of attacks is MOST likely to occur if an attacker utilizes an HTTPS
proxy?
A.
Man-in-the-middle
B.
Spear phishing
C.
Zero day
D.
Social engineering

Reference https://www.securityweek.com/hackers-can-intercept-https-urls-proxy-attacks
Which of the following is used to assist developers with programming applications for mobile
devices and taking advantage of built-in features?
A.
SDK
B.
SCP
C.
GUI
D.
GPS

A technician has a requirement to be able to stage several servers on demand and with little
notice. The technician has decided to use cloud technologies. Which of the following technologies
should the technician use in this case?
A.
PaaS
B.
SaaS
C.
IaaS
D.
RaaS

After successfully removing malware from a user’s Windows OS PC, a technician confirms the
machine had been infected for many months. Two weeks after removing the malware, the
malware inadvertently returns. The technician MOST likely forgot to:
A.
install antivirus updates
B.
disable and enable System Restore
C.
update the firewall rules
D.
quarantine the system for 30 days

A user needs access to files within a shared folder on a Linux server. The user is mapped to the
folder but cannot access the files. Which of the following tools should the technician use to give
the user access to these files? (Select two.)
A.
groups
B.
netshare
C.
chown
D.
chmod
E.
apt-get
F.
passwd

A user has installed several applications, which has led to critical OS files being overwritten by
files supplied by the application’s creator. Which of the following commands and switches should a
technician run to restore OS files to their original versions?
A.
sfc /scannow
B.
chkdsk /r
C.
tasklist /svc
D.
gpupdate /force

A user’s smartphone is experiencing limited bandwidth when at home. The user reports to a
technician that the device functions properly when at work or in the car. Which of the following
troubleshooting steps should the technician take NEXT?
A.
Reset the device’s network settings
B.
Check the data usage statistics on the device
C.
Verify the SSID with which the device is associated
D.
Run any pending application or OS updates

A security team is auditing a company’s network logs and notices that a USB drive was previously
inserted into several of the servers. Many login attempts were than successfully performed using
common login information. Which of the following actions should be taken to close the
vulnerability? (Select two.)
A.
Disable guest account
B.
Remove admin permissions
C.
Modify AutoRun settings
D.
Change default credentials
E.
Run OS security updates
F.
Install a software firewall

A technician is upgrading a computer to Windows 7 Professional 64-bit version. The current OS is
Windows Vista 32-bit. Which of the following methods should the technician use?
A.
Windows 7 Professional x64 DVD and select upgrade option
B.
Windows 7 Professional x64 DVD and select custom install
C.
Windows 7 Professional x86 DVD and select remote install
D.
Windows 7 Professional x86 in-place upgrade

Which of the following technologies ensures full device encryption on a Windows mobile device?
A.
BitLocker
B.
UEFI
C.
TPM
D.
Passcode

A technician is troubleshooting a startup failure on a Windows domain controller DNS service. The
technician discovers a third-party application is running a database server application that
happens to capture the same high-numbered ports as the DNS service. The application service
ports cannot be changed due to application design. Which of the following is the BEST solution to
resolve this problem?
A.
Allow the database application to start up first, and set the DNS service to delayed start
B.
Allow the DNS server service to start up first, and set the application service to delayed start
C.
Move the third-party database application to a different domain controller
D.
Contact the application vendor to find out if the ports it uses can be changed

A PC technician issues the following command in a terminal window
'cat passwd'
The output of the command is garbled and unreadable. Which of the following BEST explains this
output?
A.
The passwd file is a binary file
B.
The passwd file is a system file
C.
The passwd file cannot be edited
D.
The technician does not have proper permissions

A company has drivers with PII and other sensitive information on them. There are several drives
that need to be disposed of in a short time due to federal regulations, so a technician hires a
media destruction company to perform the work. Which of the following should be requested from
the company?
A.
Copy of the contract for the completed work
B.
Certificate for a Certificate Authority
C.
Certificate of destruction
D.
Receipt of payment for work completed

A technician has contacted a vendor, informing them they need to RMA a faulty memory stick.
Which of the following should the technician use to BEST protect this component from further
damage during shipment?
A.
Antistatic bags
B.
Plastic box
C.
Cardboard box
D.
Bubble wrap
E.
Padded envelope

A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch,
even when it is put away. The device is relatively new, so the user is concerned it is defective. A
technician inspects the device and sees the following.
Which of the following should be changed to resolve this issue?
A.
Privacy-Maps
B.
Display-Brightness
C.
Storage-Photos
D.
Mail-Work

A home user receives a call from a technician who claims to be with a virus control company. The
technician explains that the user’s PC is infected with harmful viruses. The technician instructs the
user how to get to the Event Viewer where all errors can be seen. The technician claims this
problem can be fixed for money. Which of the following threats has the user been a victim of?
A.
Phishing
B.
Social engineering
C.
Man-in-the-middle
D.
Spoofing

A Windows PC suffered a bad update, so a systems administrator removed the update. Which of
the following tools should the systems administrator run to ensure the Windows files are not
corrupted?
A.
MSConfig
B.
Sfc
C.
Defrag
D.
Chkdsk

The digitizer on a user’s smartphone intermittently stops working. Which of the following is MOST likely the issue?
A.
Screen orientation
B.
Software update
C.
Screen brightness
D.
Calibration

A systems administrator wants to test a tool to enhance productivity but does not want to run it in
the live production environment. The systems administrator has a powerful PC running Windows
8.1. Which of the following should the systems administrator set up to test the tool on the PC
without changing the base configuration?
A.
Native Windows
B.
Virtualization
C.
Emulation
D.
Safe mode

A technician is upgrading to a 4TB hard drive and wants to have six partitions. Which of the
following allows a Windows boot partition to meet these requirements?
A.
PRIMARY
B.
NTFS
C.
FAT32
D.
GPT

Which of the following combinations provides the STRONGEST authentication security?
A.
Hardware token
B.
Username and password
C.
Smart card with PIN
D.
Voice then fingerprint recognition

A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which
of the following is the BEST choice for the technician to make?
A.
Politely ask the user to call back
B.
Ask another technician to take the call
C.
Troubleshoot the issue for the user
D.
Input the issue as a ticket and escalate to Tier 2
E.
Put the user on hold and troubleshoot after the scheduled break

A user wants to restore an application’s security settings to an iOS device, but an Internet
connection is unavailable. Which of the following tools can assist with mitigating this issue?
A.
Time machine
B.
Apple Configurator
C.
Device stage
D.
iCloud

Which of the following statements is true regarding the differences between a 32-bit and 64-bit
OS?
A.
A 32-bit version of the OS will not run on 64-bit hardware, but a 64-bit OS will run on 32-bit
hardware.
B.
A 32-bit version of the OS requires twice the number of CPU clock cycles to write the same
amount of data as a 64-bit OS.
C.
A 64-bit version of the OS will address memory in eight octets.
D.
A 64-bit version of the OS will write data to disk in block sizes of eight octets

Users on the corporate network are reporting that accessing folders is very slow on internal
network servers. Which of the following should the technician troubleshoot to resolve this
problem?
A.
DHCP server
B.
Web server
C.
File server
D.
Proxy server

A coworker asks a technician for help understanding an email request while the technician is on a
call assisting a user. Which of the following is the BEST response the technician can give the
coworker?
A.
Inform the coworker help will be given when the call is over
B.
Multitask and assist the coworker while on the call
C.
Politely ask if the user minds being placed on hold
D.
Refer the coworker to a supervisor

A technician in a call center is on a particularly frustrating repair call. Which of the following BEST
represents what the technician should do during the call?
A.
Insist the customer call back later
B.
Ensure the customer takes a satisfaction survey
C.
Document all relevant facts regarding the call
D.
Escalate the call to the next tier of support

A company wants all new PCs to have a standard sleep and hibernate schedule. Which of the
following would allow this to be accomplished?
A.
Adjust the power plan to Energy Saver
B.
Schedule nightly shutdowns
C.
Import a customized power plan
D.
Change the settings in the BIOS

Joe, an end user, reports that his computer is displaying numerous pop-up advertisements and is
performing very slowly during the workday. Which of the following tools should the technician use
FIRST to troubleshoot this issue?
A.
Reinstall the Internet browser software
B.
Run a trusted antivirus scan
C.
Perform a System Restore
D.
Enable the local firewall

A user is trying to connect to a new access point with a laptop. The laptop is already able to
connect to older access points. The user can see the SSID, but the new access point will not allow
the user to connect. The user verifies the correct password is being used. Recently issued devices
are able to connect to the new access point. Which of the following is the BEST way to restore this
situation?
A.
Enable DHCP on the wireless network
B.
Disable the firewall on the laptop
C.
Upgrade the radio firmware
D.
Clear the DNS cache on the laptop

A technician has received a call from a user who opened an application and was presented with
an error message stating the application has failed to load properly and will now close. The user
has rebooted the PC several times and keeps getting the same message. The user has
administrative rights on the local machine. Which of the following tools should be used to resolve
this issue QUICKLY?
A.
REGEDIT
B.
System File Checker
C.
Command prompt
D.
Uninstall/reinstall/repair
E.
MSCONFIG

A technician responds to a user’s complaint of “stop” errors being received when the user watches
company training videos. The technician determines the problem must be a faulty video driver.
After installing the latest video driver for the system, rebooting, and testing the system, the error is
still present. Which of the following troubleshooting steps does the technician needs to complete at
this stage?
A.
Verify functionality and implement preventive measures
B.
Establish a plan of action to resolve the problem
C.
Document the findings, actions, and outcomes
D.
Formulate a new theory or escalate

A PC technician is configuring IP addresses on a Windows system that has multiple NICs. Which
of the following commands would show the IP addresses configured on each network interface?
A.
netconfig
B.
ifconfig
C.
ipconfig
D.
netstat

Which of the following built-in accounts removed in Windows 10?
A.
Power User
B.
Administrator
C.
Guest
D.
Standard User

A user has stated a workstation is having problems loading certain websites. The user claims to
have clicked on a link from a web page and nothing happened. However, other websites are
displaying correctly. The technician advises the user to clear the browser cache and try again, but
that does not fix the issue. Which of the following is the MOST likely cause in this scenario?
A.
The user’s account expired
B.
The pop-up blocker is enabled
C.
The user is right-clicking on the link
D.
The browser is incompatible with certain websites

Joe, a user, reports he is unable to install an OS on a home computer. An investigation reveals
Joe is using an enterprise license key. Which of the following is the MOST likely issue?
A.
The wrong media is being used
B.
The media is corrupt
C.
The hardware is unsupported
D.
The boot order is incorrect

Multiple users have reported latency issues. After troubleshooting the issue, the technician finds
that bandwidth is saturated by non-corporate applications. Which of the following should resolve
this issue?
A.
Assign static IP addresses
B.
Enable MAC filtering
C.
Enable content filtering
D.
Configure an IPS

A technician at a corporation receives an instant message from a user who states the new
department shared drive that was given through managed settings is missing from the user’s PC.
Which of the following tools should the technician use to BEST troubleshoot the missing shared
drive?
A.
chmod
B.
ipconfig
C.
msconfig
D.
nslookup
E.
gpresult

A user is experiencing unexpectedly long boot times and abnormally slow performance on a
Windows computer. The technician opens the Task Manager and notices there is extremely high
disk utilization with low network utilization, even after a reboot. Which of the following tools should
a technician use to diagnose the issue?
A.
Regsvr32
B.
Computer Management
C.
Dr.Watson
D.
MSConfig

A technician is performing an OS upgrade and is provided with an ISO installation file. The
customer’s computer is running Windows 8. The computer does not have an internal optical drive.
Which of the following boot methods would be the BEST to perform the upgrade with the latest
amount of effort?
A.
USB
B.
SSD
C.
PXE
D.
CDR

A user’s computer has detected a S.M.A.R.T error. Which of the following should the user run to
diagnose the issue?
A.
Scheduled disk maintenance
B.
System Restore utility
C.
Disk maintenance utilities
D.
Driver/firmware updates

A user is having difficulty with a recently installed application in Windows 7 and needs to make
changes to a configuration file. A technician instructs the user to navigate to the application data to
make the changes, but the user is unable to locate it. Which of the following should the technician
instruct the user to do to find the appropriate folder? (Select two.)
A.
Type %Windir% in the Windows Explorer bar
B.
Toggle the hidden system files option
C.
Make the user a local admin on the PC
D.
Type %Appdata% in the Windows Explorer bar
E.
Reinstall the application using the recommended settings
F.
Change the password and disable the local guest account

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