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FA22 > Exam 2 Review (CAS 100B) > Flashcards

Exam 2 Review (CAS 100B) Flashcards

1
Q

Hearing

A

The apprehension of stimuli

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2
Q

Listening

A

Involves (at least) the attempt to understand the message

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3
Q

Message Overload (Barrier of Listening)

A

Too much data to comprehend
Too many messages at the same time

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4
Q

Preoccupation (Barrier of Listening)

A

Something else is perceived more important

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5
Q

Rapid Thinking
(Barrier of Listening)

A

We understand 400-500 WPM; most of us speak at 100-150 WPM

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6
Q

Listening Takes Effort (Barrier of Listening)

A

We don’t have the energy

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7
Q

Faulty Assumptions (Barrier of Listening)

A

We may think that a message is too unimportant, too simple, or redundant.

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8
Q

Lack of Apparent Advantages (Barrier of Listening)

A

Talking puts us in the center of attention, in control. Talking is an energy release and a way to get things done.

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9
Q

Lack of Training (Barrier of Listening)

A

Little informal training of listening

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10
Q

Physiological Problems (Barrier of Listening)

A

Anything that impedes hearing may impair listening as well

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11
Q

Critical Listening

A

Understanding the how’s or why’s of an exact message

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12
Q

Discriminating Listening

A

Listen to remember

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13
Q

Empathetic Listening

A

Listening to gain understanding

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14
Q

How to Improve Listening Skills

A

Listen to the main parts
Focus attention on the message more than on the person
Listen to what IS being said

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15
Q

Dyad

A

Between two people

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16
Q

Situational Cues

A

Contextually based
EX. Time of day, privacy, number of communicators, size of room

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17
Q

Dispositional Cues

A

Based on our knowledge about ourselves, the other, and past experiences

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18
Q

Cultural Level

A

Making judgments about the other on our basis of our knowledge about their culture

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19
Q

Sociological Level

A

Making judgements based upon the roles people play, or upom group membership

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20
Q

Interpersonal/Psychological Level

A

Making judgements based upon what you know about the other person as a unique individual

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21
Q

Self Disclosure

A

Providing to another info the other would normally not have or have access to

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22
Q

2 Forms of Telling About Self Include…

A

History and Story

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23
Q

Factors Which Help Determine If & How We Self Disclose

A

Target Person
Relationship w/ Target Person
Category of Information
Reciprocity

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24
Q

Altman and Taylor’s Social Penetration Theory

A

Emphasizes the importance of self-disclosure of interpersonal communication

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25
Q

Characteristics of Self Disclosure

A

Riskiness
Dyadic
Usually Reciprocal
Typically Occurs Incrementally
Relatively Few Conversations
Positive Relationships

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26
Q

Catharsis

A

Releasing tension

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27
Q

Self Clarification

A

Figure pit what we’re thinking or feeling

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28
Q

Self Validation

A

Way of confirming aspects about our self concept

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29
Q

Impression Formation

A

Manage impressions people have about us

30
Q

Relationship Enhancement & Relationship Maintenance

A

Relationships need self disclosure to remain healthy and to grow

31
Q

Social Control/Manipulation

A

Self-disclose to enhance our ability to control others or the situation; we sometimes self disclose to shock, embarrass, or hurt another.

32
Q

The Johari Window

A

An illustration which depicts the interdependence pf intrapersonal and interpersonal affairs

33
Q

Secure (Attachment Styles)

A

People are comfortable with intimcacy and very dependent

34
Q

Avoidant (Attachment Styles)

A

People are uncomfortable with intimacy and remain independent

35
Q

Eros (Love Style)

A

Passionate Love
> Think of the Greek god Eros

36
Q

Ludus (Love Style)

A

Game-playing style (give and take)

37
Q

Storge (Love Styles)

A

Friendship based

38
Q

Pragma (Love Styles)

A

Practical love styles

39
Q

Mania (Love Styles)

A

Possessive, dependent-style (take and take)

40
Q

Agape (Love Styles)

A

Selfless, all giving love (give and give)

41
Q

Control

A

Primary dimension of all relationships

42
Q

Control’s Two Poles

A

Dominance and Submission

43
Q

Status

A

The position of an individual in relation to another or others
Higher status -> Control

44
Q

Power

A

The capacity to influence the behavior of others and to resist their influence

45
Q

Assertiveness

A

Standing up for personal rights and expressing thoughts, feelings, and beliefs in direct honest, and appropriate ways.

46
Q

Selective Filtering

A

Each of us has different criteria for what kind of people we want to label (Relationship Development)

47
Q

Complimentary Relationships

A

Defined by differences

48
Q

Symmetrical Relationships

A

Defined by similarties

49
Q

Acquiatanceship (Stages in Realtionship Development)

A

Testing the waters

50
Q

Temporary Accommodation (Stages in Relationship Development)

A

Provisionally adept/accommodate one another

51
Q

Testing (Stages in Relationship Development)

A

How far can we go?

52
Q

Preliminary Contract (Stages in Relationship Development)

A

Define the relationship

53
Q

Leveling the Contract (Stages in Relationship Development)

A

One or both of us may decide that the relationship isn’t at the appropriate level

54
Q

Signs of Difficulty in a Relationship

A

When people begin to send relational messages that are no longer mutually aligned to a relational definition

55
Q

Why do Relationships Deteriorate?

A

1) The relationship doesn’t continue to satisfy the needs it once satisfied
2) Loss of attraction
3) Increasing perception of dissimilarity
4) Unacceptable level of stress and conflict

56
Q

What’s the ideal size for a small group?

A

5-7 people

57
Q

Multiplicity of Perspectives

A

The primary advantage/greatest strength of a small group if fully associated

58
Q

Qualitative Characteristics of Small Groups

A

1) Interactive Patterns - Idiosyncrasy
2) Common Goals
3) Perception of Unity

59
Q

Three Leadership Roles

A

1) Task Leader
2) Procedure Leader
3) Social Leader

60
Q

Interdependece

A

What happens to one member of the group influences what happens to the other members

61
Q

Shared Motivations

A

Joining the group for similar reasons

62
Q

Role

A

The shared perceptions and expectations of the behavior of an individual in a small group

63
Q

Roles are…

A

Emergent, Creative and Dynamic

64
Q

Pivotal Norms

A

Central to the group’s survival as a group

65
Q

Peripheral Norms

A

The group could survive without these

66
Q

Groupthink

A

When the pressure to conform is too great

67
Q

Concurrence Seeking Norms (Symptoms of Groupthink)

A

Dissenters are not argued with, but are ignored or removed from the group
(Ex. Schlesigner’s role in the Bay of Pigs)

68
Q

Illusion of Invulnerability (Symptoms of Groupthink)

A

Members feel so secure in their group that they feel that their decisions can’t go wrong
(Ex. Pearl Harbor)

69
Q

Rationalization (Symptoms of Groupthink)

A

The group tends to minimize evidence that threatens the group’s assumptions and plans

70
Q

Negative Stereotypes of Others (Symptoms of Groupthink)

A

The group feels outsiders are incompetent

FA22 (5 decks)

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