Exam 2 (Chpts 5-9) Flashcards
customer relationship management (CRM)
A systematic tracking of consumer’s preferences and behaviors over time to tailor the value proposition as closely as possible to each individual’s unique wants and needs
mar-tech
Short for “marketing technology,” this term is commonly used to denote the fusion of marketing and technology. A particular focus is placed on the application of marketing through digital technologies
one-to-one marketing
Facilitated by CRM, one-to-one marketing allows for customization of some aspect of the goods or services that are offered to each customers
touchpoint
Any point of direct interface between customers and a company (online, by phone, or in person)
marketing automation
A group of systems and technologies that can be used to establish a set of rules for handling different marketing related processes in an automated fashion
share of customer
The percentage of an individual customer’s purchase of a product that is a single brand
Big Data
A popular term to describe the exponential growth of data-both structured and unstructured- in massive amounts that are hard or impossible to process using traditional database techniques
Internet of things
Describes a system in which everyday objects are connected to the Internet and in turn are able to communicate information throughout an interconnected system
web scraping
The process of using computer software to extract large amounts of data from websites
sentiment analysis
The process of identifying a follower’s attitude (e.g., “positive,” “negative,” or “neutral”) toward a product or brand by assessing the context or emotion of his or her comments
scanner data
Data derived from items that are scanned at the cash register when you check out with your loyalty card
channel partner model
A relationship between channel partners in which a two-way exchange of information between purchasing organizations and their respective vendors is facilitated through shared or integrated IT systems.
information overload
A state in which the marketer is buried in so much data that it becomes nearly paralyzing to decide which of the data provide useful information and which do not.
data mining
Sophisticated analysis techniques to take advantage of the massive amount of transaction information now available
structured data
Data that (1) are typically numeric or categorical; (2) can be organized and formatted in a way that is easy for computers to read, organize, and understand; and (3) can be inserted into a database in a seamless fashion
data warehouse
A system to store and process the data that result from data mining.
unstructured data
Nonnumeric information that is typically formatted in a way that is meant for human eyes and not easily understood by computers
emotion analysis
A sophisticated process for identifying and categorizing the emotions a follower possesses in relation to a product or brand by assessing the content of that communication
data scientist
An individual who searches through multiple, disparate data sources to discover hidden insights that will provide a competitive advantage.
Marketing analytics
A group of technologies and processes that enable marketers to collect, measure, analyze, and assess the effectiveness of marketing efforts.
digital marketing channels
The paths of distribution through which a company’s digital marketing communications can be delivered to reach their respective audiences.
A/B Test
A method to test the effectiveness of altering one characteristic of a marketing asset (e.g. a web page, a banner advertisement, or an e-mail.)
cost-per-click
An online ad purchase in which the cost of the advertisement is charged only each time an individual clicks on the advertisement and is directed
cost-per-impression
An online ad purchase in which the cost of the advertisement is charged each time the advertisement shows up on a page that the user views